Login to your Emirates Skywards account and your details will automatically appear in the form below.
HELP
Feedback or complaints
Use this form to share your feedback on any of our products and services.
Are you looking for help?
If you’re travelling soon and need help with a future flight or an existing booking, please contact us here. The below form is exclusively for providing feedback, sharing a compliment or submitting a complaint about a past flight or service.
Refunds
If you are requesting a refund of an unutilised ticket or other paid service, please complete and submit our refund form.
Tell us about your experience
We’d really like to hear about your experience. It’s helpful to know what you enjoyed and how we can improve.
We’ll contact you with a personalised response as soon as possible.
If you prefer to get in touch by email, you can write to us at customer.affairs@emirates.com
If you’d like to make a complaint about an Emirates flight you have taken from Spain, you can find out more here(Opens page in the same tab) and complete a dispute resolution form(Opens a PDF in a new tab).
What would you like to tell us?
Help us to identify which type of feedback you’d like to send.