Before you fly
Travel information
Prepare for you trip with helpful information about our family services, dietary meals, arriving in the UAE, and more.
Travel Information FAQs
Frequently asked questions
Due to the ongoing situation, we currently do not offer this service. Please read our updated information(Opens in the same window) specific to operation services during the coronavirus pandemic.
In light of Health concerns globally, please refer to this page(Opens in the same window) for information regarding cancellation, changes and refunds.
In light of Health concerns globally, please refer to this page(Opens in the same window) for information regarding cancellation, changes and refunds.
If your flight is delayed or cancelled we’ll send an email and an SMS to the contact details you provided in your booking. To make sure you get operational notifications, update your contact details in Manage your booking(Opens in the same window).
We understand you might not want to travel during severe weather conditions. We have a very generous waiver policy for these circumstances, outlined below:
- You can change your date of travel to seven days before or after your original travel date.
- You can change your booking to the closest airport in the same country.
- You can refund your ticket.
If you still have questions for travel information, visit the travel advisory FAQs Page or read all FAQs.