Travel information

Travel Information FAQs

• Am I entitled to hotel accommodation if I have a long layover due to rebooking?

  Due to the ongoing situation, we currently do not offer this service. Please read our updated information specific to operation services during the coronavirus pandemic.

• Can I refund my unused/partially used ticket in case of flight disruptions or irregularities?

  In light of Health concerns globally, please refer to this page for information regarding cancellation, changes and refunds.

• How and when will I get my refund?

  In light of Health concerns globally, please refer to this page for information regarding cancellation, changes and refunds.

• How will I be notified if my flight is delayed or cancelled?

  If your flight is delayed or cancelled we’ll send an email and an SMS to the contact details you provided in your booking. To make sure you get operational notifications, update your contact details in Manage your booking.

• If I don’t want to travel during severe weather conditions, what are my options?

  We understand you might not want to travel during severe weather conditions. We have a very generous waiver policy for these circumstances, outlined below:

  • You can change your date of travel to seven days before or after your original travel date.
  • You can change your booking to the closest airport in the same country.
  • You can refund your ticket.