Flight status

Flight disruptions FAQs

• Emirates is operating some flights. Where are they flying and how can I book?

  Last updated: 18 March 2026, 15:06 (GMT +4)

  We are operating a limited number of flights until further notice. You can check our flight schedule and book seats to travel.

  Customers transiting in Dubai will only be accepted for travel if they also hold a confirmed booking for their connecting flight. You can check the flight schedule for the latest information.

  We’re continuing to monitor the situation and will develop our operational schedule accordingly.

• I have received a cancellation notification via email. However, on emirates.com or the Emirates app the flight is still planned. Do I go to the airport?

  Last updated: 18 March 2026, 15:06 (GMT +4)

  No – if you have received a cancellation notice from Emirates, you should not go to the airport.

  If your travel plans have been affected, we’ll do our best to rebook you on the next available Emirates flight. This applies to most disrupted tickets, including journeys connecting beyond Dubai.

  You can review and manage your booking online through Manage Your Booking on emirates.com and in the Emirates app.

• I am booked to fly soon. How do I know whether I should go to the airport?

  Last updated: 18 March 2026, 15:06 (GMT +4)

  If you have not received a cancellation alert from Emirates, and your flight is operating, you can continue to the airport.

  Please continue to check your flight status, even after you have checked in. You can also review the latest operational updates on emirates.com. Make sure your details are up to date to receive notifications and check your email for changes or cancellations to your flights before travelling to the airport.

• Can I reschedule my flight without any fees?

  Last updated: 18 March 2026, 15:06 (GMT +4)

  Yes. If you are booked on a flight scheduled to depart up to and including 15 April, you can rebook on another flight to the same destination or another destination in the same region for travel on or before 31 May.

  You can make changes on Manage Your Booking or on the Emirates app if your original travel date is within the next 72 hours.

  If you’re unable to make changes online, please contact us. Or, if you booked with a travel agent, please contact them.

  If you rebook your flight, please also rebook any additional services you made on your previous booking such as seat selection and dietary meals, and update your Chauffeur-drive details in Manage Your Booking for your new flight.

• How can I request a refund?

  Last updated: 18 March 2026, 15:06 (GMT +4)

  If your flight has been cancelled or you choose not to travel on a flight currently booked on or before 15 April, you can request a refund without any fees. If your trip includes multiple legs, you can request a refund without any fees for any unused part of the journey, for example, your connecting flight from Dubai.

  Only request a refund after completing all flights in your booking. Submitting a refund will cancel any remaining flights you haven’t taken.

  To process your refund, please fill out this form if you booked directly with Emirates. Your refund will be processed in approximately 15 business days, but this may vary depending on your bank.

  If you booked via a travel agent, please contact them to process your refund and for updates on timelines.

• I am unable to make changes to my bookings online. What do I do?

  Last updated: 18 March 2026, 15:06 (GMT +4)

  If you cannot complete your changes through Manage Your Booking or on the Emirates app, please contact us to rebook.

  If you booked through a travel agent, please contact them.

• Will I still earn Skywards Miles if my flight was cancelled and you rebooked me onto another airline?

  Last updated: 18 March 2026, 15:06 (GMT +4)

  Yes, if your Emirates flight is cancelled and we arrange travel for you on another airline, you will be eligible to receive Skywards Miles and Tier Miles according to your original Emirates ticket once your travel is completed.

• Where can I get in-person support?

  Last updated: 18 March 2026, 15:06 (GMT +4)

  In Dubai, these are located at:

  • Emirates Reservations and Ticketing desk at Terminal 3, Dubai International Airport
  • Emirates World, Jumeirah Town Centre
  • Emirates Group Technology Centre, near the Clock Tower, Deira

  All our City Check in points across Dubai are temporarily closed until further notice.