Mobile and The Emirates App

It is possible to access emirates.com on your mobile browser, but we recommend downloading and using the App instead. It’s designed especially for mobile, which means it’s much easier to use than accessing our services on your mobile browser.

Most of the features of emirates.com on desktop are also available on your mobile browser, like browsing flights and booking a ticket. Only some minor products or features might not be available when using your mobile.

For a list of features available on the App, check here(opens in the same window).

It’s free to use our site (and the App) while you are connected to Wi-Fi. However, if you are using data roaming abroad, you might be charged by your provider while connected to the internet, or you might need to pay to use any available Wi-Fi connection.

The Emirates App is designed especially for mobile use. We’re always updating it to include the latest and most important features you need to manage your flights, bookings, and Emirates accounts. Find out more about what the App has to offer here(opens in the same window). Using emirates.com on your mobile browser is similar to using the website on your desktop, apart from some minor compatibility differences. Some features vary between the App and emirates.com on your mobile, but generally, you’ll be able to find all the features you need on the App.

A mobile boarding pass allows you to go through security and board your flight without needing to use any paper or printed documents. Just tap your phone with your mobile boarding pass barcode at the different checkpoints at selected airports(opens in the same window). You will need to be connected to the internet to access your boarding pass.

Request your mobile boarding pass by logging into your booking through the Emirates website on your mobile browser or PC. If you’re using the App, your boarding pass will download straight to your device when you check in.

Downloading your mobile boarding pass to your device will help save time at the airport, as you can use it just like a paper boarding pass at all checkpoints in selected airports(opens in the same window).

1. Check in for your flights online via The Emirates App.
2. Select the option to download your boarding pass to your mobile device.
3. We’ll send you either an email or SMS with a link to your boarding pass.
4. At the airport, connect to the internet and follow the link to show your boarding pass on your mobile.
5. Make sure your boarding pass is ready on your screen when you get to security and your boarding gate. You can also use the screenshot feature to save a copy of your mobile boarding pass.

The image can be scanned at the airport as normal at any stage of your journey, without an active internet connection.

If you’re using an iPhone iOS6 or later versions, and you check in through our mobile App, you can store your boarding pass on your mobile to use without an internet connection. Choose the delivery option “Save to device” and use the Wallet App to access your boarding pass to scan at the airport.

The Emirates App is your own virtual travel assistant on your phone, for both iPhone and Android. It’s the easiest way to plan, book and manage all your Emirates travel in one place.

As well as searching for flights, booking your next trip, downloading your boarding pass, and keeping track of your loyalty membership, we’re always adding new features and updates to make your travel experience with us more modern, stress-free and easier than ever. The Emirates App is perfect for both functional travel needs, and the true lifestyle jet setter, allowing you to customise everything from your inflight menu and entertainment playlist, to extra baggage payments and customer service support.

Find out how the Emirates App can transform your travel experience here(opens in the same window).

We’re always updating and adding new features to the App, so you can stay in control of all your travel needs. There’s so much you can do on the Emirates App – some of the main features include:

• booking your flight
• managing your booking
• managing your Emirates Skywards account
• selecting your seat
• upgrading your booking
• choosing your inflight meals
• checking in
• boarding pass download
• chauffeur drive bookings
• redeeming and spending Miles
• flight status and updates
• airport Wayfinder map
• baggage tracking

and more(opens in the same window).

The App is free to download. You can download the Emirates App the same as you would download any other app, on the App Store, Google Play Store, or Huawei App Gallery.

For iPhone users, search “Emirates App” in the iTunes Store on your device, either in your browser or in the App Store.

Otherwise, search on Google Play Store or Huawei App Gallery.

The Emirates App for iPhone and Android is available for download in the App Store, Play Store, and App Gallery in the following 19 languages:

Arabic, Czech, English, French, German, Greek, Italian, Japanese, Korean, Polish, Portuguese (Brazilian), Portuguese (Portugal), Russian, Spanish, Simplified Chinese, Traditional Chinese (Hong Kong), Tichurong, Traditional Chinese (Taiwan), Thai and Turkish.

The Emirates App is designed to work best on your phone. It is easier to use and manage than browsing the Emirates website from your phone internet browser. It’s much more enjoyable to use the App to keep track of all your travel needs from your phone, rather than navigating on the website.

The App is also personal to your use and is downloaded to your device. It will remember your flight history and other information, so you won’t need to enter the same details every time you log in.

You don’t need an Emirates Skywards account to use the App. All Emirates customers can use it.

However, an Emirates Skywards account is free to set up, and is especially useful for frequent flyers and members of our Emirates Skywards programme. Having a personal Skywards account makes it quick and easy to book and manage your activities with us, and also means you can earn and spend Miles with every flight booking.

You’ll be asked to log in with your password and details the first time you access the App – after that, you can either stay logged in or log out each time.

Check the “More” section on the App for options on logging in and out.

You’ll need an internet connection to log in to the App for the first time and to use data-heavy functions like booking and managing your flights. Don’t worry if you’re caught without any Wi-Fi or mobile data – you’ll still be able to access the App and your information offline.

You can use The Emirates App at any Wi-Fi hotspot around the world. You can also access the App through 3G/4G data signal, although you’ll need to check data roaming charges.

We’ve designed most of the notifications and functions to use as little battery life as possible, although if you’re using the App with 3G or 4G data for a long time it will use more.

You can choose how your personal information and notifications are used to enhance your App experience from the “More” section within the Emirates App.

To access any of your flight bookings on the App, simply enter your name and booking reference in “My Trips”. If you are already logged on to your Emirates account in the App, your bookings and upcoming travel will appear in the “Home” and “My Trips” sections.

You can then manage all your bookings from within the App, and customise their names to match your trip, eg. “My Birthday Trip to Rome,” or, “Conference Trip to New York.”

The Emirates App only shows flights that you have booked with your Emirates Skywards number.

To add a booking to “My Trips,” you will need to retrieve your booking and add your Skywards number to it. You can do this from the App in “My Trips,” by clicking on the “+” addition symbol. Once you have retrieved your booking and added your Skywards number, this flight booking will automatically appear in “My Trips.”

Yes, you can browse flights, compare fare prices, and book your flights, all on the Emirates App. The App offers the same booking options as our online booking process, so you can book your whole flight itinerary using just your phone.

You can pay for your flights using your credit or debit card, or in an Emirates office if you’re in a region where real time payment isn’t available.

You can also pay by Paypal.

The “More” section of the App will let you decide how your personal information and notifications can be used to make your journey more simple.

Yes – any changes or bookings you make on the Emirates App will be mirrored when you access emirates.com on your mobile browser.

We really appreciate any feedback you have, as it will help us to make The Emirates App even better. There’s a feedback form option within the App, so fill that out and submit it to send us your thoughts. You can also rate The Emirates App in the iTunes Store, App Store, Play Store, and App Gallery.

Keeping our customers’ information secure is incredibly important to us. You can read all about how we’ll protect and use your information in our privacy policy, which we’ll ask you to sign and read before you use the App. Make sure to read the Terms and Conditions and our Privacy Policy.

You can delete the App in the same way as you’d remove other apps from your iPhone or Android phone.