Emirates Skywards

With Cash+Miles you now have the choice and flexibility to access any Emirates seat and pay using a combination of cash and Skywards Miles. You can convert* your Skywards Miles into cash and put them towards the cost of your flight and any related product or service you’d like to purchase. .You can convert your Skywards Miles into cash and put them towards the cost of your flight. The conversion rate will vary. So even if you don’t have enough Miles in your account to book a Classic Reward flight with Miles alone, you can still use your Miles to bring down your fare. Cash+Miles is also available on flydubai Flights. Cash+Miles for related products and services is only available on Emirates flights.

^{*The conversion rate will vary.}

There is no set rate. The conversion rate may vary by origin, destination, point of sale, flight number, date, season, fare, cabin, tier, Emirates sales channel, or any combination thereof. When you book your ticket and any related product or service on emirates.com, the payment page is where you will see the exact conversion rate that applies. For Cash+Miles on flydubai Flights, you can book your ticket on flydubai.com and on the payment page, you will see the exact conversion rate that applies.

Our existing Emirates flight rewards stay the same, but we’ve renamed them as Classic Rewards.

For Cash+Miles on Emirates Flights, you can contribute any amount of Miles towards the cost of your ticket and any related product or service you’d like to purchase. We’ll work out the relevant cash amount* to take off your fare. The conversion rate will vary.

For Cash+Miles on flydubai Flights, there is no minimum amount towards the cost of your ticket. Cash+Miles for related products and services is only available on Emirates flights.

^{*The conversion rate will vary.}

While Classic Saver Rewards will generally provide the best value for members with sufficient Miles, during certain periods and on certain routes our base fares may convert to a level lower than Classic Rewards. To maximise your reward value we recommend that you check both the Classic Reward and Cash+Miles quotations when searching your flights. Carrier imposed charges can be paid using either cash or Miles, taxes and fees are always paid for with cash.

You can pay for your ticket using Cash+Miles online at emirates.com or through Emirates retail outlets and Contact Centres.

On emirates.com – Log in to your account and choose the flight you want to book. On the payment page, you’ll have the option to use your Skywards Miles to reduce the cost of your ticket. Simply enter the number of Miles you want to convert, and we’ll instantly take the relevant amount* off your base fare.Log in to your account and choose the flight you want to book. On the payment page, you’ll have the option to use your Skywards Miles to reduce the cost of your ticket. Simply enter the number of Miles you want to convert, and we’ll instantly take the relevant amount off your base fare. The conversion rate will vary.

Emirates retail outlets and Contact Centres – You can visit any Emirates retail outlet or call your local Contact Centre and pay for your ticket using Cash+Miles.

For Cash+Miles on flydubai, you can pay for your ticket online on flydubai.com.

You’ll earn Skywards Miles and Tier Miles on the part of your ticket that you pay for in cash, excluding carrier imposed charges, taxes and fees. The rate will depend on the type of ticket you have bought. Earning on other FFP/loyalty programmes is not available. You will not earn Skywards Miles or Tier Miles on any related product or service you paid for using Cash+Miles.

No, currently you can only pay in cash for any changes you make to a ticket you paid for using Cash+Miles.

Yes, you can use Cash+Miles to pay for First Class, Business Class, Premium Economy and Economy Class tickets.

Cash+Miles payment is available when you book Emirates marketed flights, including those operated by our codeshare partners.

Yes, you can use Cash+Miles at the time of booking to pay for flights for family and friends.

No, Cash+Miles can’t be used to upgrade a booking. There is no change to the way you are currently able to upgrade bookings.

Yes, your Miles will be refunded if you cancel a booking you paid for using Cash+Miles. However, any Miles that expired within the purchase period will not be refunded to your account. If you have completed part of your journey and want to cancel and refund the rest, your ticket will be re-priced so only the unused percentage of Cash+Miles will be refunded to you. Miles used to pay for related products and services are non-refundable unless the cancellation or change is involuntary or due to operational reasons.

You can make changes to your Classic Rewards ticket online through Manage your booking or by calling your local Emirates Contact Centre.

You will earn Tier Miles on Qantas-operated flights with an EK flight number. Tier Miles will not be available on any flights with a QF flight number.

Please note that Skywards Miles will be awarded on Qantas operated flights and Qantas link scheduled services only, and will not be earned on codeshare flights.

You can earn Miles on a domestic Qantas flight when it is booked as part of a continuous international journey with Emirates or Qantas. Miles cannot be earned solely on domestic sectors, such as Melbourne-Sydney.

• First Class check-in (where available)
• 20kg additional baggage allowance
• Qantas First Class Lounges (where available), Qantas International and Domestic Business Class Lounges and Qantas Club Domestic Lounges
• Priority boarding
• Priority baggage delivery

• Business Class check-in
• 16kg additional baggage allowance (on weight concept routes only)
• Qantas International Business Class Lounges and Qantas Club Domestic Lounges
• Priority boarding
• Priority baggage delivery

• Premium Economy Class check-in (where available)
• 12kg additional baggage allowance

Yes, Skywards Miles that are due to expire within the next 3 months can be extended at the cost of USD 20 per 1,000 Miles and will be valid for an additional 12 months beyond the date of the original expiry. Please visit the Buy Miles page for complete details.

You can visit the Book a flight page and Manage your booking page to spend your Skywards Miles on Emirates flight rewards. You can also use your Skywards Miles to easily upgrade any existing Emirates flight booking, including those of friends and family, by going to Manage a Booking, subject to seat availability and applicable upgrade restrictions*.

If you would like to spend your Miles on a reward with our other airline (except flydubai), car hire, hotel and retail partners just fill in the relevant online reward form. When you have submitted the form, your nearest Emirates Contact Centre will get in touch with you to confirm the details. Please allow a maximum of seven working days for the request to be processed, although we will do our best to get back to you within 24 hours.

^{*Emirates Special tickets can’t be upgraded. Business Class Saver Fare tickets and Economy Class Saver tickets can only be upgraded at the time of online check in, at the airport or on board. Platinum, Gold and Silver members can also request an upgrade on board. When you book your ticket, it will clearly show whether you can upgrade your fare immediately after purchase or if upgrades are only available at check in. If you need to make other changes, please contact your local Emirates office. If you have booked through a travel agent and have not yet started your journey, we recommend you contact your agent to make any changes. There may be a charge to make changes to your booking, depending on the fare conditions of your ticket.}

You can read the full details in our Flight Reward Rules.

Saver rewards offer the best value when you travel during lower-demand periods or when your travel dates are flexible.

• They are available on a return basis in Economy Class and Business Class.
• You can stay for up to three months.
• You can add one stopover to your journey.
• You can change your travel dates after the ticket has been issued for USD 25 per change.
• A fee of USD 75 will apply if you cancel an unused Saver reward ticket.

Flex Plus rewards offer you even more reward seats during high-demand periods and on high-demand flights.

• They are available on a return and one-way basis in every class of travel.
• You can stay for up to one year.
• You can add two stopovers to your journey.
• You can make changes to your travel dates at any time without charge.
• You can cancel your ticket without charge before travel.

You can book a return ticket using a combination of Saver and Flex Plus reward fares, depending on your travel requirements and what allocated seats are available at the time of booking.

If you want to travel on a high-demand flight, it’s best to choose a Flex Plus reward. They cost more Miles than a Saver reward, but you can use them for a wider range of travel dates.

Yes. However, you will need to book a Flex Plus fare. You can book a one-way Flex Plus reward fare in every class, as long as you fly from one flight zone to another. They’re not valid for travel within a single zone. You can add one stopover on your journey, but your journey must take place in one continuous direction. You can purchase a one-way Flex Plus reward for 50% of the Miles needed for a return Flex Plus reward between the same airports.

Credit card information is required in order to cover the government taxes and airport charges levied on all ticket purchases, including those purchased with Skywards Miles, whether with Emirates or with a partner airline (except flydubai). Airport taxes are compulsory and are not taken by the airline but are usually charged by governments or airport management companies.

Yes you can. For an Emirates flight reward, visit Book a flight page and choose ‘pay with Miles’. For partner flight rewards (except flydubai), please use the online reward form.

To enjoy reward flights with your family, you only need to spend 10% of the Miles value of an adult reward ticket for infants below two years old. Please note that you can only use infant reward tickets in Economy Class.

You can enjoy upgrade rewards using Skywards Miles for infants from Economy Class to Premium Economy, Economy Class to Business Class, and Premium Economy to Business Class. Upgrade rewards from Business to First Class are only available for passengers aged 9 years old and above.

Any member from any tier can use their Skywards Miles to upgrade their Emirates Flight to either Premium Economy, Business Class or First Class.

There are three easy ways to do this:

• Upgrade an existing booking online from Upcoming Travel, Manage your Booking or at online check-in (up to six hours before departure).
• Call an Emirates Contact Centre (up to six hours before departure).
• Purchase an instant upgrade reward with Skywards Miles at the airport check-in desk (applicable to all membership tiers) or on board the aircraft, subject to seat availability and applicable upgrade restrictions*.

^{*Emirates Special Fare tickets can't be upgraded. Emirates Business Class Saver and Economy Class Saver tickets can only be upgraded when you check in online or at the airport. First Class Classic Rewards and Reward Upgrades from Business to First Class are only available for passengers aged 9 years old and above. Please review Fare Conditions and applicable restrictions on emirates.com when you make your booking.}

You can upgrade your cabin class depending on the fare brand and type of ticket you purchase.

Economy Class and Business Class tickets purchased as Flex and Flex Plus fares can be upgraded online up to six hours before departure, Premium Economy tickets purchased as Flex Plus fares can be upgraded online up to six hours before departure. Business Class Saver and Economy Class Saver tickets can only be upgraded at online check-in between 48 and six hours before departure. You can upgrade online using Manage your booking.

Please note Economy Class Special fares aren’t eligible for upgrades, and all upgrades are subject to seat availability and restrictions.

The Miles needed for an Emirates Flight upgrade reflect the type of fare that you buy. For example, you need fewer Miles to upgrade a Flex Plus or Flex fare compared to a Saver fare.

Yes. Your nearest Emirates Contact Centre will be pleased to assist you.

If you upgrade online by using Manage your booking facility, then all passengers on the booking will automatically be upgraded if you have the available Miles.

If you do not wish the upgrade to apply to all passengers, please call an Emirates Contact Centre to arrange individual upgrades.

In order to upgrade a flight online:

• An eticket must have been issued for each passenger travelling.
• The flight must be operated and marketed by Emirates, i.e. no codeshare flights.
• Upgrades on emirates.com can be made up to six hours before your flight departs; if there are less than six hours to go, this facility will not be available online.
• The dates and flight numbers on your eticket must match the dates and flight numbers on your booking.
• If there are multiple passengers on your booking, the online system will attempt to upgrade them all, and there may not be sufficient Miles in your account to do this. In this case, please call your nearest Emirates Contact Centre for help.

Some countries levy additional taxes or charges when you travel in a higher class. You will be informed of any additional charges when upgrading your booking.

If you are upgrading online, the additional taxes and charges must be paid for by credit card during the upgrade process. If you do not have a credit card, please get in touch with an Emirates Contact Centre to arrange for payment to be made at your local Emirates office or ticket desk.

All the benefits of the class of travel to which you have upgraded. These include extra baggage allowance, lounge access and Chauffeur drive service, where available (Chauffeur drive service should be requested at least 48 hours before flight departure). Please note that our Chauffeur drive service is not available for Premium Economy, Business Class and First Class Classic Rewards tickets, as well as when you upgrade from Economy Class to Premium Economy or Economy Class to Business Class or from Premium Economy to Business Class.

The fare conditions of your original ticket continue to apply at all times. For example, if there are any fees or charges applicable to your original ticket, these will continue to apply even after upgrading with Miles.

This is currently not possible. You can only upgrade on flights marketed and operated by Emirates.

You can use your individual account to spend your Miles with our partners online or through your local Emirates Contact Centre. Browse our list of partners and choose how to spend your Miles. For the avoidance of doubt, Skywards Skysurfers, My Family and Business Rewards accounts are not eligible for financial partner conversions.

Yes, you can refund any unused Classic Reward ticket but you can’t endorse it to another airline. If you’re travelling on a Classic Reward ticket and your flight has been cancelled, you will be transferred to the next available flight or endorsed to another airline at the discretion of Emirates.  

Yes, you can make changes to your Classic Rewards booking online through Manage your booking or by calling your local Emirates Contact Centre.

It is not possible to combine Miles from two separate accounts; you can, however, transfer Miles between accounts or buy Miles for yourself or gift to another member. For the avoidance of doubt, Skywards Skysurfers, My Family and Business Rewards accounts are not eligible to transfer, buy or gift Miles. Please visit the Buy Miles page for complete details.

This option is not currently available in the programme.

Although your Skywards Miles must be redeemed before they expire, you can use them to book a reward ticket that is valid for up to 12 months. This means that even if you can’t travel before your Miles expire, you can still redeem them now for a future trip.

If you have any Skywards Miles in your account that are due to expire in the next 3 months, you can pay to extend their validity for another 12 months beyond the date of the original expiry. Please visit the Buy Miles page for complete details.

When you redeem your Miles online for an Emirates Skywards voucher in Dubai, vouchers can be collected from: 

• Emirates Ticket Office, Deira 
• Jumeirah Town Centre, Beach Road 
• Emirates Ticket Office, Umm Suqeim 2 

In Kuwait, you can collect your voucher from your nearest Emirates Office.

Please go to the partner page where all the current special offers are listed. You can also check special offers by category on our Special offers page. We update offers all the time so please check regularly to see the latest deals.

You can cancel and/or modify most Partner Rewards but charges may apply. Start a Live Chat* with us to learn more.

^{*Live chat is currently available in English only.}

Anyone can shop at Emirates Official Store online or on board an Emirates flight. Emirates Skywards members can use their membership number and password to log in online.

Yes, you can upgrade your Saver ticket with your Skywards Miles during online check-in, which opens 48 hours before your flight departs.

Not always. Classic rewards and upgrade rewards are two different flight rewards with different allocations and availability rules, so one being available doesn’t guarantee the other will be.

Tier Miles are calculated at the same rate as Skywards Miles; taking into account the fare you have paid, the route and the class of travel. Please note that you can’t earn Tier Miles through our partners, only on Emirates flights, flydubai flights and codeshare flights marketed by Emirates but operated by another airline.

Use our Miles Calculator to see how much you will earn on your next flight.

Learn more about Emirates Skywards membership tiers.

Tier Miles are valid for up to 13 months from the date you start earning, which is usually your first flight as an Emirates Skywards member either on Emirates, flydubai or on a codeshare flight marketed by Emirates but operated by another airline. If you receive Tier Miles from a backdated claim, they will be valid from the date of the flight.

Learn about how to keep your tier status.

Tier Miles cannot be transferred or bought. They are only earned when you fly with Emirates, flydubai or on codeshare flights marketed by Emirates but operated by another airline.

If you are looking to retain your tier status or you want to move up a tier, you might like to consider upselling your fare brand or upgrading your cabin class on your next flight to benefit from a Business Class or First Class Bonus.

Yes, you’ll always earn more Tier Miles on our Flex and Flex Plus fares than on a Special or Saver fare.

We assess if you’re ready to move up a tier every time you earn Tier Miles, so you may be assessed multiple times a year. To move up to the next tier, you need to earn enough Tier Miles in the last 12 months, which is your assessment period.

• To reach Silver membership, you need to have 25,000 Tier Miles.
• To reach Gold membership, you need to have 50,000 Tier Miles.
• To reach Platinum membership, you need to have 150,000 Tier Miles and at least one qualifying flight in First Class or Business Class.

Tier qualification happens when you have collected enough Tier Miles or you have flown enough qualifying flights to either keep your tier or move up to the next level.

At the time of your review, we count up how many Tier Miles you have accumulated or how many qualifying flights you have taken. If you have enough, we then promote you to the next status level or keep you in your current tier. If you haven’t qualified, you drop a tier level.

Regardless of whether you drop a tier, keep your tier or move up a tier in your review, we don’t wait another year to reassess your Tier Miles balance, but instead we check it every month. That way, we keep giving you the chance to qualify or move up a tier by ‘rolling over’ your tier qualification period. So, at the end of each month we count up your Tier Miles or qualifying flights over the previous 12 months to reassess your status. This rolling assessment gives you 12 opportunities during every year to move up a tier, instead of just one.

There are two ways to retain your tier:

1. Earn enough Tier Miles by flying with Emirates, flydubai or on a codeshare flight marketed by Emirates but operated by another airline.
2. Take the required number of qualifying flights* with Emirates and flydubai. Take the required number of qualifying flights with Emirates and flydubai. A ‘qualifying flight’ is a flight on Emirates, flydubai or a codeshare flight marketed by Emirates but operated by another airline, between the point of origin and point of destination of an outward or return journey.

Once you have reached a new tier you have a fixed 12-month period in which to earn the Tier Miles you need to keep your status. During this time, you would need to save 25,000 Tier Miles or take 25 qualifying flights to remain in Silver, 50,000 Tier Miles or 50 qualifying flights to remain in Gold and 150,000 Tier Miles and at least one qualifying flight* in First Class or Business Class to remain in Platinum.

^{*Effective 1 April 2023}

You enjoy your membership privileges for 12 months.

For example, if you achieve Silver membership on 15 October 2026, your tier review date will be 31 October 2027. This means you can use your Silver Tier benefits until end of October 2027.

Tier reviews always take place at the end of every month.

Yes, you can progress to a new tier either by collecting enough Tier Miles, or by taking enough qualifying flights.

The thresholds for each tier are as follows:

• Silver: 25,000 Tier Miles or 25 qualifying flights
• Gold: 50,000 Tier Miles or 50 qualifying flights
• Platinum: 150,000 Tier Miles and at least one qualifying flight* in First Class or Business Class

^{*Effective 1 April 2023}

No. Tier status can only be earned by accumulating Tier Miles or by taking enough qualifying flights.

Different cabin classes have different fare types. You can choose from Special, Saver, Flex or Flex Plus in Economy Class and Business Class, Flex Plus in Premium Economy and Flex or Flex Plus in First Class. The type of fare you choose in each cabin class will influence the number of Miles you will earn. If you choose Flex or Flex Plus fares, you can reach your next tier faster.

You won’t earn additional Tier Miles for being a Silver, Gold or Platinum member. However, you can earn extra Tier Miles by travelling Business Class or First Class or choosing a Flex or Flex Plus fare.

Silver, Gold and Platinum members are eligible for two personalised luggage tags per tier cycle. Skywards Skysurfers members are also eligible.

Silver, Gold and Platinum members can get their luggage tags printed at the Business Class lounges at Dubai Airport. Platinum members will continue to receive their packs along with their personalised luggage tags.

If you’re an Emirates Skywards Silver or Gold member, you can collect your tags from the Skywards Team at Dubai Airport (new Emirates Skywards Centre in the Duty-free area, Concourse B). If you’re a Platinum member, you will continue to receive your luggage tags in a Skywards pack couriered to you. You can request your tags at any point during your tier cycle. For Skywards Skysurfers members, the registered parent or guardian needs to request the tags on behalf of the Skywards Skysurfer

Effective 30 November 2018, any Skywards Miles belonging to a Platinum member will not expire for as long he/she retains membership of the Platinum tier. If you are a Platinum member, you will see an adjusted expiry date whenever you have any Skywards Miles that were originally due to expire during your current Platinum tier cycle. This adjusted date will show as three (3) months after your next Platinum tier review date.

For example: if a Platinum member (with next tier review date of 31 December 2026) has Skywards Miles due to originally expire on 31 July 2026 as per standard expiry, this member will see an adjusted expiry date of 31 March 2027 (calculated as 3 months after the upcoming tier review date).

Similarly, when a Platinum member retains their Platinum membership for another year, any unused Skywards Miles that were extended in their last Platinum cycle will again be extended to three (3) months after their next Platinum tier review date. The only time Skywards Miles that were extended on account of the member being Platinum will expire is if and when a member downgrades to Gold and has yet to redeem such Miles. You can refer to the Emirates Skywards Programme Rules for complete details.

Once you’ve created your My Family account, you’ll see the option to invite up to seven members. If you’re adding members aged 18 or over, simply enter their details and we’ll send them an invitation by email.

If you’re adding a child, they can be added without an invitation as long as they’re already a Skysurfer and the Family Head is their parent or guardian.

Infants can also be added to make redemptions easier, but they can’t earn or contribute Skywards Miles to My Family.

An invitation email will only expire 14 days after a Family Head sends it (validity of email will be mentioned on the email sent to the member).

Family Head may withdraw the invitation prior to it being accepted.

When an invitation email is sent, it will direct the individual to the Emirates Skywards login/Join now page. The individual will then need to login to their account or join the Emirates Skywards Programme.

A member needs a unique email address to join Emirates Skywards

Skywards Miles can be redeemed from the My Family account for Classic Reward flights, on flights where Cash+Miles is offered, for Instant Upgrades at check‑in, with selected retail and lifestyle partners* (as offered by Emirates and our Partners), to donate Skywards Miles to support Emirates Airline Foundation initiatives, and on selected Skywards Exclusives events (subject to the Skywards Exclusives terms and conditions set out in these Programme Rules in respect of Skywards Exclusives). Emirates may amend the partner list at any time. 

_{*Exclusions may apply. Refer to individual partner terms and conditions for further details.}

In the event of the death of a Family Head Emirates Skywards may, in its sole discretion, reinstate the deceased Member’s available Miles in the ‘My Family’ account to the credit of his/her legal beneficiaries provided that his/her ‘My Family’ account holds a minimum balance of 2,000 Miles at the time of receipt by Emirates Skywards of any application for such Miles.

Similar to the Skywards Miles in your individual account, the Miles in your My Family account will be valid for three years from the date of travel.

The expiry date is linked to the birth month of the individual member who contributed the Miles. For example, if you earned the Miles you contributed in May 2023 and your birthday is in August, these Miles will expire on 31 August 2026.

You can regularly check the My Family dashboard to see if you have Miles expiring soon.

No, you can’t use the Skywards Miles in your My Family account on Discounted Cabin Upgrades offered as part of your Exclusive Platinum Privileges.

The benefits are similar to the Emirates Skywards programme. A Skysurfer can achieve Silver or Gold status, and enjoy the extra benefits of that tier, in exactly the same way as an Emirates Skywards member. Skysurfers are not eligible for Platinum membership.

Skywards Skysurfers Silver members:

• Eligibility – Emirates Business Class Lounge access only in Dubai for self ONLY if accompanied by an adult (over 18) who is eligible to access the lounge in their own right. NO guest access allowed.

Skywards Skysurfers Gold members:

• Eligibility – Emirates Business Class Lounge access in Dubai and across the network for self + one guest who must be an adult (over 18) OR who is eligible to access the lounge in their own right.

Skysurfers can move up to Silver and Gold tiers in exactly the same way as Emirates Skywards members. However, there is no equivalent Platinum tier for Skysurfers.

Yes, however, this online functionality is only available to the one registered parent/guardian who is an Emirates Skywards member and have their child’s account linked to their account. Once you are logged in to your linked account on emirates.com, you can view a drop-down list that allows you to select from account numbers before making the reward booking.

Skywards Skysurfers can spend their Miles on Emirates flights and with selected airline partners. If you’ve linked the Skysurfers member’s account to yours and you are the registered parent/guardian managing the account, you can choose which account to spend Miles from. You can also chat with us or call your local Emirates Contact Centre if you need help with booking your flight.

First Class Classic Rewards and Reward Upgrades from Business to First Class are only available for passengers aged 9 years old and above.

You can earn Skywards Miles with registered Visa and Mastercard credit and debit cards with the Visa or Mastercard symbol, including cards registered with Apple Pay, Samsung Pay, Android Pay and other payment wallets.

Eligible Visa payment cards include all internationally issued payment cards bearing the Visa symbol in markets where Visa supports card linking.

Eligible Mastercard payment cards include cards with the Mastercard symbol issued in markets that support card linking, including Argentina, Australia, Brazil, Canada, Denmark, Germany, Qatar, United Arab Emirates, United Kingdom and United States of America.

Skywards Miles cannot be earned on transactions made using any of the following payment cards: Amex, Diners Club, retailer store cards and gift cards.

Loyal Solutions is the Card Linking Service provider of the Emirates Skywards Everyday mobile application. When linking an eligible payment card, you acknowledge and consent to Loyal Solutions collecting, using and transferring to Visa and MasterCard payment networks a Visa or MasterCard debit or credit card number.

For more information please visit https://www.emirates.com/ae/english/skywards/partners/skywards-everyday/

The Skywards Everyday app requires a minimum of iOS 12 or Android 7 software. Make sure you have the latest version of your operating system.

If you continue to face issues in accessing the Skywards Everyday app, please contact us on Live Chat*

With Skywards Everyday offer notifications, you’ll always know when you can get bonus Miles and special offers from our partners. You can choose to turn on or disable offer notifications at any time through the Notifications section of the app.

Miles earning notifications tell you how many Miles you’ve earned every time you spend with our Skywards Everyday partners. You can choose to turn on or disable Miles earning notifications at any time through the Notifications section of the app.

You won’t be able to earn Skywards Miles on some purchases, such as 24-karat gold bars and coins. 

The number of Miles you’ll earn is based on the total amount you paid, excluding government taxes and after any discounts have been applied.

Yes, you can earn Skywards Miles on the total amount you paid after any discounts have been applied. For example, if you received a 20% discount on a bill of AED 100, you will earn Skywards Miles on the remaining amount of AED 80.

Please note that Skywards Miles will not be awarded on government taxes.

Skywards Miles earned for eligible purchases will be credited to your Emirates Skywards membership account after the transaction has been processed and verified by the payment network (Visa or MasterCard), this can take up to 10 days. Where select participating partners offer a full refund, Skywards Miles will be credited to your membership account after the refund period, providing the purchase has not been cancelled or refunded.

If a Skywards Everyday partner has a refund policy offering a full refund, your Miles will be ’Pending’ in the ’My Statement’ page, until the refund policy period has ended. Skywards Miles will be credited to your membership account after the refund period, providing the purchase has not been cancelled or refunded. 

Where Skywards Miles have not been credited for an eligible transaction, you are requested to contact Emirates via the Help section on emirates.com, providing your credit or debit card purchase receipt (the small receipt).

If you are not already an Emirates Skywards member or a member of the conversion partner programme you must create an account in each programme. Your name and date of birth must match in both Emirates Skywards and the conversion partner’s programme profiles. Make sure you have your credit or debit card saved in your Skywards Everyday App before you start linking the conversion partner’s programme account. 

You can update the details of your Skywards account by logging in to Emirates.com and accessing My Account. 

If you need support updating your details, please contact us on Live Chat*

^{*Live chat is currently available in English only.}

You can choose to redeem your Skywards Miles against an eligible purchase after completing the purchase at a participating outlet.

You can use your Skywards Miles after you’ve made an eligible purchase at a participating partner outlet.

To use your Skywards Miles, you need to:

1. Make sure you’ve enabled the Redemption option in your preferences on your Skywards Everyday App before making a purchase
2. Pay for the purchase using one of the eligible payment cards saved in your Skywards Everyday App
3. Select the number of Skywards Miles you’d like to spend on your purchase when you receive the redemption alert.

You can also go to your statement page on your profile and choose eligible transactions to spend your Miles on. We recommend that you turn on redemption notifications in your Skywards Everyday App settings to receive redemption alerts. Make sure to respond to the redemption alert or carry out the redemption via your My Statement page within 24 hours of receipt of the redemption alert or the eligible purchase.

Once you complete the redemption, your Skywards Miles will be debited from your account and the corresponding cash amount will be refunded to the payment card you used for that purchase.

The statement credit can take up to two days from the date of redemption to reflect in your payment card account. In the unlikely event that the cash equivalent has not been credited to your account within 15 days from the date of redemption, please contact us along with a copy of the credit or debit card payment receipt. You can contact us on Live Chat*

*Live chat is currently available only in English.

Yes. You can use your Upgrade Rewards benefit for your travel companions. When you book your Upgrade Rewards on emirates.com or at check-in, Miles will be deducted from your account for all or selected passengers in the same booking or flight. You can also book Upgrade Rewards through emirates.com for other passengers even if you’re not travelling with them. However, you can only use this benefit for other passengers at check-in if you’re also travelling.

For detailed FAQ's on Your World Rewards please visit the Marriott website(Opens an external website in a new tab).

1. Emirates airline news and offers
2. Emirates Skywards news and offers
3. flydubai airline news and offers

You can unsubscribe at any time via the relevant link in flydubai and/or Emirates emails, by updating your Emirates Skywards account preferences or by contacting Emirates or flydubai.

You can subscribe to receive Emirates, Skywards and/or flydubai news and offers either at the time of enrolment into Emirates Skywards or when you are logged into the Emirates Skywards account page, under Personal Preferences.

You can unsubscribe at any time via the relevant link in flydubai and/or Emirates emails, by updating your Emirates Skywards account preferences or by contacting Emirates or flydubai.

You can subscribe at the time of enrolment into Emirates Skywards, by updating your Emirates Skywards account preferences or on the flydubai website.

Emirates Skywards is the loyalty programme for both Emirates and flydubai; therefore, you have the option to choose to receive airline news and offers from both Emirates and flydubai.

At the time of enrolment into Emirates Skywards, you were given the option to subscribe to Emirates, Emirates Skywards and/or flydubai news and offers. Your communication preferences have been updated accordingly.

This means that the email address you have used is associated with several Emirates Skywards membership numbers or the name you have provided does not match the name on your Emirates Skywards account. Please log in to your Emirates Skywards account and update your email subscriptions under Personal Preferences.

You will receive all flydubai news and offers, including promotions from flydubai cargo and Holidays by flydubai.

Your name and email address will be shared with flydubai in order for you to receive such newsletters. flydubai is responsible for the processing of your personal information as per flydubai’s privacy policy(Opens an external website in a new window).