Inclusive travel

Your Emirates Journey

Emirates crew assisting person in wheelchair

Book assistance

We can arrange an accessibility support service from check-in to the boarding gate, and from the aircraft to your onward transport at all airports. Call us 48 hours before your flight or through your travel agent to make the arrangements.

Further down this page, you’ll find links to our medical form and information about travelling with a wheelchair or with medical equipment. You can also find out about travelling with an assistant or with a guide dog or service dog.

Book assistance

outdoor view of Emirates planes at Dubai International terminal 3

Airport map and sensory guides

Prepare for your airport journey with our airport map and sensory guides.

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Be My Eyes

We’ve partnered with the Be My Eyes app to offer instant assistance to people who are blind or have…

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The Emirates app

Manage your whole journey in the palm of your hand. You’ll get notifications for check-in, boarding…

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Tailor your journey

You’ve booked your flight, now you can make it your own. Explore our options for dietary meals, accessible seats, entertainment and baggage services.

You can personalise your booking through Manage online.

Chauffeur-drive

If you’re flying in First or Business Class you can book our complimentary chauffeur-driven transfer…

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Accessible seating

Find out more about accessible seats and all our seating options. You can also use our 3D seat map t…

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Check-in and baggage services

For help with your bags on departure or arrival in Dubai, explore our check-in, baggage delivery and…

Dietary requirements

If you have a specific diet, you can order a medical, religious or dietary meal before you fly.

Accessible entertainment

Explore entertainment with audio description and closed captions. You can create a playlist and lear…

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Meal preordering

Flying Business Class? Check the menu and preorder your main courses to guarantee your favourite mea…

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Emirates Biometrics

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Medical forms and medical equipment

If you have a serious medical condition, check if you need to complete a MEDIF form to make sure you’re able to fly safely. You can also find information on travelling with medication and medical equipment such as oxygen, respiratory and dialysis machines. You can also apply for a FREMEC card to make booking assistance simpler as frequent flyer.

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Travelling with a wheelchair and mobility aids

Find out more about wheelchair services at the airport and checking in your wheelchair and other mobility aids.

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Restraint harnesses and devices

For safe and secure travel in your seat you may be travelling with a harness or restraint device. Check if your harness or restraint device can be accepted on board and in which cabins.

A guide dog assists a person across a crosswalk

Travelling with a trained service animal

We’ll help you to plan your travel with a guide dog or service dog. Find out if service dogs can travel in the cabin with you on –your route and the paperwork you’ll need to complete before you go.

If you’re looking for information about travelling with pets who are not service animals, you can find that here.

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Travelling with an assistant

You may need to travel with an assistant or medical escort to help you with medication or personal care. Find out when you should travel with an assistant and who is eligible to help you.

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