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Alternate ways to get help if you experience long call wait times

Last updated: 14 April 2024, 07:45 Dubai (GMT+4)

Our Contact Centres are experiencing a large volume of interactions and you may experience long wait times before we can answer you.

  • If your query is not related to travel within the next 48 hours, please consider contacting us later.
  • You can make a new booking on or change an existing booking by contacting your booking agent. 
  • If you want to find out about your flight operations, please check flight status on the website for latest flight status.
  • To receive flight updates and notifications, please ensure you’ve provided us with your latest contact details.  You can update these here  Manage Your Booking.

Reminder on carriage of personal electronic devices

Last updated: 20 November 2022, 13:07 Dubai (GMT+4)

Customers are reminded that they may not carry or check in more than 15 personal electronic devices (PED).

Personal electronic items should be packaged separately, and not taped or attached to another electrical item. For safety reasons, the authorities may confiscate items which are badly packaged or if the number of items carried exceed limit of 15 PEDs per passenger.

Please refer to our policies relating to the carriage of PEDs, batteries and other goods that may be restricted due to safety or regulatory requirements here.

Flight suspension

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Security alert

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Operational changes

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