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Baggage updates from Dubai storm disruption

Last updated: 21 April 2024, 10:21 Dubai (GMT+4)

The recent storms in Dubai disrupted normal operations and we sincerely apologise to customers who are still waiting for their bags.

Customers who had travelled to Dubai as their final destination but were unable to retrieve their bags on arrival, may now collect their bags from the airport.

Please proceed to the left luggage arrivals area in Terminal 3, opposite exit 1, behind Boots. Please bring your baggage tag along. The collection area is open 24 hours. Our team will also deliver bags to those who have filed a report, but it will take time.

Customers who have a delayed baggage and already have a file reference number (PIR), can access information and updates about their delayed baggage here

Please do not proceed to the airport to collect your baggage until our local team contacts you.

To all other customers, we apologise for the delay. It will take us some more days to sort and reconcile the backlog caused by the storm disruption. We will update you as soon as we can.



Alternate ways to get help if you experience long call wait times

Last updated: 20 April 2024, 13:45 Dubai (GMT+4)

Our Contact Centres are experiencing a large volume of interactions due to heavy rains in Dubai and you may experience long wait times before we can answer you.

  • If your query is not related to travel within the next 48 hours, please contact us later.
  • You can make a new booking on or change an existing booking by contacting your booking agent.
  • If you want to find out about your flight operations, please check flight status on the website for the latest flight status.
  • To receive flight updates and notifications, please ensure you've provided us with your latest contact details. You can update these here Manage Your Booking.

Reminder on carriage of personal electronic devices

Last updated: 20 November 2022, 13:07 Dubai (GMT+4)

Customers are reminded that they may not carry or check in more than 15 personal electronic devices (PED).

Personal electronic items should be packaged separately, and not taped or attached to another electrical item. For safety reasons, the authorities may confiscate items which are badly packaged or if the number of items carried exceed limit of 15 PEDs per passenger.

Please refer to our policies relating to the carriage of PEDs, batteries and other goods that may be restricted due to safety or regulatory requirements here.

Flight suspension

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Security alert

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Operational changes

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