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Update

Notice for customers whose flights are cancelled or impacted by suspensions

Last updated: 28 July 2021, 16:33 Dubai (GMT+4)
Our Contact Centres are experiencing a greater volume of calls than anticipated. If your call is not related to travel within the next 48 hours, please consider calling back later.

If your flight has been cancelled or impacted by route suspensions due to COVID-19 restrictions, you don’t need to call us immediately for rebooking. You can simply hold on to your Emirates ticket and when flights resume, get in touch with us, or your booking office to make new travel plans. Get all the information on the “Keep your ticket” option here.

To ensure you receive flight updates and notifications, please ensure you’ve provided us with your latest contact details under Manage Your Booking.

If you are calling to find out about travel requirements for your travel, please check the details on the travel requirements page. 

Update

Suspension of flights to/from South Africa and Nigeria until 07 August 2021

Last updated: 12 July 2021, 13:08 Dubai (GMT+4)

Emirates’ flights to and from South Africa and Nigeria will remain suspended until 07 August 2021, in line with government directives that restrict the entry of travellers originating from South Africa and Nigeria into the UAE.

Only one daily passenger flight to Johannesburg will operate as EK763; however, outbound passenger services on EK764 remain suspended.

Customers who have been to or connected through South Africa or Nigeria in the last 14 days will not be permitted on any Emirates flights bound for Dubai. 

Affected flight bookings have been cancelled. 

Our Contact Centres are experiencing a greater volume of calls than anticipated. If your call is not related to travel within the next 48 hours, please consider calling back later.

 If your flight has been cancelled or impacted by route suspensions due to COVID‑19 restrictions, you don’t need to call us immediately for rebooking. You can simply hold on to your Emirates ticket and when flights resume, get in touch with your booking office or us to make new travel plans.

Get all the information on the “Keep your ticket” option here.

Emirates regrets any inconvenience caused.

Customers are requested to ensure their contact details are correct by visiting Manage Your Booking to receive updates.

If you are calling to find out about travel requirements for your travel, please check the details on the travel requirements page.

Update

Update on flights to/from South Africa until 31 July 2021

Last updated: 21 June 2021, 11:23 Dubai (GMT+4)

Emirates’ flights from South Africa will remain suspended until 21 July 2021, in line with government directives that restrict the entry of travellers originating from South Africa into the UAE.

Daily passenger flights to Johannesburg will operate as EK763; however, outbound passenger services on EK 764 remain suspended.

Customers who have been to or connected through South Africa in the last 14 days will not be permitted on any Emirates flights bound for Dubai.

Affected flight bookings have been cancelled. 

Our Contact Centres are experiencing a greater volume of calls than anticipated. If your call is not related to travel within the next 48 hours, please consider calling back later.

If your flight has been cancelled or impacted by route suspensions due to COVID-19 restrictions, you don’t need to call us immediately for rebooking. You can simply hold on to your Emirates ticket and when flights resume, get in touch with us, or your booking office to make new travel plans.

Get all the information on the “Keep your ticket” option here.

Emirates regrets any inconvenience caused.

Customers are requested to ensure their contact details are correct by visiting Manage Your Booking to receive updates.

If you are calling to find out about travel requirements for your travel, please check the details on the travel requirements page.

Emirates remains committed to serving our customers in South Africa, and we look forward to resuming passenger services when conditions allow. We continue to work closely with all relevant authorities in this regard and will endeavour to provide our customers with the needed support to adjust their travel plans.

Update

New requirement for Dubai arrivals from 31 Jan 2021

Last updated: 27 January 2021, 23:30 Dubai (GMT+4)

Effective 31 January 2021, all passengers arriving into Dubai from any point of origin (GCC countries included) must hold a negative PCR test certificate, for which the test must be taken no more than 72 hours prior to time of departure.

UAE nationals are exempt from the above, but will be required to take a PCR test on arrival at Dubai airport. 

Passengers arriving into Dubai from certain countries will be required to take another PCR test on arrival at DXB.

Passengers transiting through Dubai must ensure that they comply with the entry requirements of their respective destination country.

Please visit our COVID19 information hub for details of the latest travel requirements.

Update

Worldwide travel requirements

Last updated: 9 January 2021, 11:02 Dubai (GMT+4)

The travel regulations in each destination are changing frequently. Please check our Travel requirements by destination page for the most recent information before you travel. Customers are required to come to the airport with the appropriate travel documents for their destination.

Find out everything you need to know about travelling during COVID-19 on our COVID-19 information hub.

Flight suspension

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Operational changes

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