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Help Centre

When do I get Smart Gate access benefits?

Emirates Skywards members no longer need to have a Smart Gate-enabled Emirates Skywards card to use the Smart Gates at Dubai International airport and Abu Dhabi international Airport.

If you’re a UAE resident you can use your UAE ID at the Smart Gates.

If your passport belongs to one of the UAE's visa waiver countries, you can register with an immigration officer upon entering or exiting the country. Once registered, you will be able to use the Smart Gates.

Eligible visa waiver countries are: Andorra, Australia, Austria, Bahamas, Belgium, Brunei, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong SAR, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Russia, San Marino, Seychelles, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, United Kingdom, USA and Vatican City. We endeavour to keep this information as up-to-date as possible; however for the definitive list, please contact General Directorate of Residency and Foreigners Affairs – Dubai(Opens an external website in a new tab).

If you still have an Emirates Skywards Smart Gate-enabled card, you can continue to use it at the Smart Gates at Dubai and Abu Dhabi international airports.

All related questions

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Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call or email customer.service@booking.com (opens the default email client) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email support@getyourguide.com(opens the default email) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note getyourguide.com is unable to answer any queries related to other Emirates services.


Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.