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Flight suspension

Last updated: 16 August 2018, 11:00 Dubai (GMT+4)

Entry guidelines to the UAE for Qatari Nationals and Foreign Expatriates residing in Qatar

As instructed by the UAE government, Emirates has suspended its flights to and from Doha until further notice.

Qatari nationals will be granted entry into the UAE on providing proof of first degree relatives (father, mother, husband, wife and children), who hold valid UAE citizenship. In addition, Qatari students enrolled in the UAE as well as persons in emergency or humanitarian situations will be granted entry provided they submit a request to the UAE Federal Authority for Identity and Citizenship through the following link:

https://beta.echannels.moi.gov.ae/echannels/web/client/guest/index.html#/dashboard

For more information on Qatari nationals traveling to the UAE, please call the Federal Authority for Identity and Citizenship’s toll free number 8002626 or +971-8002626.

Expatriates holding valid Qatari residency, transiting or requiring entry into the UAE, will be processed in accordance with the normal entry formalities as per their national passport.

Suspension of flights between Dubai and Doha with effect from 6 June 2017

As instructed by the UAE government, Emirates has suspend its flights to and from Doha, with effect from 6 June 2017, until further notice.

All customers booked on Emirates’ flights to and from Doha will be provided with alternative options, including full refunds on unused tickets and rebooking to alternate Emirates destinations.

Customers who booked through a travel agency should contact their travel agents.

Customers who booked with Emirates can process refunds for their tickets at www.emirates.com/refund or contact their local Emirates office

Frequently asked questions about flight refunds and rebooking can be viewed here.

We apologise for the inconvenience caused to our customers.

Security alert

Last updated: 9 September 2019, 17:15 Dubai (GMT+4)

Notice regarding recalled 15-inch MacBook Pros

Apple recently announced a recall of 15-inch MacBook Pro models manufactured between September 2015 and February 2017, citing defective batteries that could overheat and pose a fire safety risk.

Therefore, as a safety precaution, travellers will not be permitted to carry these MacBook Pro models as checked or carry-on baggage on Emirates flights unless the battery has been replaced.

Passengers carrying these MacBook Pro models should verify with Apple if their device is affected by the recall, as they will be asked to show such verification at check-in, or show that the battery has been replaced.

To check if your device is affected, and for more information on battery replacement options, please visit Apple’s 15-inch MacBook Pro Battery Recall Program webpage.

Last updated: 28 June 2018, 17:12 Dubai (GMT+4)

Advisory on powdered goods in carry-on bags for US, Australia and New Zealand flights

All flights to, through or from the USA, as well as from or through Australia and New Zealand, will be subject to further enhanced security screening measures starting 30 June 2018. This is in accordance with new security guidelines from the US Transport Security Administration (TSA), the Australian Government’s Department of Home Affairs and the Civil Aviation Authority of New Zealand.

Under the new directive for flights to US destinations, powder-like substances in containers equal to or over 350 ml/grams have to be checked-in, and will not be allowed in carry-on belongings or cabin baggage. These items will be confiscated at Dubai (DXB) as well as Milan (MXP) and Athens (ATH), depending on the last point of departure. Powders under 350 ml/grams may be subject to additional screening.

Security measures will also be implemented restricting powder-like substances in the carry-on belongings or cabin baggage of all international customers departing and transiting Australia, New Zealand and the USA. The decision to confiscate or permit the powder-like substances in the cabin of the aircraft will be made by the respective security enforcement agencies.

In New Zealand, this restriction will commence at Auckland Airport on 30 June 2018; and will be introduced on all international flights departing Wellington, Christchurch, Dunedin and Queenstown airports from 31 July 2018.

Customers are advised to place the powder-like substances in their checked bags.

Baby formula, prescription medicines and human remains are exempt. Powder-like substances purchased in airport duty free shops must be placed in Sealed Tamper Evident Bags along with proof of purchase.

Operational changes

Last updated: 14 August 2019, 10:53 Dubai (GMT+4)

Increased security at Hong Kong International Airport

Due to increased security at Hong Kong International Airport, customers are requested to arrive at the airport at least three hours before their flight departs to complete airport formalities. Only passengers holding valid flight tickets and passports will be allowed to enter the designated check-in areas and should have documents ready for inspection to allow entry.  

Customers are advised to check https://www.emirates.com/english/manage-booking/flight-status/ for the latest flight updates. To receive update notifications, customers are requested to ensure their contact details are correct by visiting Manage Your Booking. Passengers may also check the Hong Kong Airport Authority website https://www.hongkongairport.com for updates regarding airport operations.

Last updated: 21 June 2019, 16:13 Dubai (GMT+4)

Rerouting of flights away from areas of possible conflict

In light of the current situation,  Emirates has taken precautionary measures including rerouting all flights away from areas of possible conflict.  We are carefully monitoring the ongoing developments and are in close contact with the relevant government authorities with regards to our flight operations, and will make further operational changes if the need arises.

The reroutings have minimally affected the arrival/departure timings of some flights, and we urge customers to check the latest schedules on emirates.com , so they can be informed of any flight changes. As always, the safety of our passengers, crew and aircraft is our number one priority and will not be compromised.