Experience
Contactless journey
Take advantage of our smart technology to enjoy a smooth, simple and safe journey through Dubai International and on board.
The Emirates contactless journey
See how easy it is to travel using our online services and contactless points along your journey.
Control your trip from the palm of your hand with the Emirates App, and store all your travel documents conveniently on your phone. At the airport, you can use your phone to operate our self check-in kiosks, and travel hands-free to your flight simply by using facial recognition. We’re here to support you along the way with helpful online services.
Find out how you can make the most of your time from booking to boarding and enjoy a smooth, hassle-free journey.
Before you travel
Plan your trip with helpful online services that make travelling simple.
Emirates App
Learn morePlan, book and manage your entire trip in the app. Download a digital boarding pass to show at the airport. You can also see the menu for your flight, get travel notifications, create your entertainment playlist and more. Store your details in the app so it’s easy to book your next trip.
Ask Emirates
Learn moreStart a chat and ask our Virtual Assistants for help with your trip. They’ll guide you to the information you need, or transfer you to a consultant. As we’re currently experiencing a high number of chat requests, please call us if you need immediate assistance.
At the airport
Enjoy a hands-free journey through the airport with Smart Gates and biometric facial recognition.
Biometric path
Instead of reaching for your passport or boarding pass at every point, you can walk seamlessly through the airport using biometric facial recognition.
All it takes to register is a quick photo at check-in to capture your facial data. Then you can breeze through the secure Biometric Smart Zones in Concourse B, Emirates Terminal 3 every time you’re in Dubai.
You can check-in, clear immigration, access our airport lounges in Concourse B, and board your flight at selected gates purely by facial recognition, with more points coming soon.
Together with travel notifications from the Emirates App, you can enjoy a smooth and personalised journey from check-in to the boarding gate.
Self check-in kiosks
It’s easy and quick to check-in for your flight using our self check-in kiosks.
Follow the steps on the touchscreen to complete the whole process. You can also operate the kiosk contactlessly using your mobile phone. You can view your itinerary, choose your seat and add your Emirates Skywards number at the same time.
If you’ve already checked in online, use the kiosk to check in your bags.
Smart gates
Register to use the Smart Gates at Emirates Terminal 3 and you can fly through Immigration every time you arrive and depart from Dubai.
If you’re a UAE citizen or resident, you can use your passport, boarding pass, or just your UAE ID. You can also use the Smart Gates if you're a GCC national or a visa-on-arrival visitor with a biometric passport.
Simply step into the Smart Gate, scan your ID, wait for a quick photo, and you’ll be on your way in no time.
On board
Use the Emirates App to make the most of your time on board.
Digital menus
Download the Emirates AppLook forward to delicious dining on board. Visit our Dining pages to view sample menus across all cabin classes or see what's being served on your upcoming flight. You can also browse through the menu in the Emirates App before you fly and open an offline version when you’re on board. Go to your Trips to see the dining and drinks options for your flight.
On board, you can check the contactless version of the menu through our OnAir Wi-Fi network. There’s no need to buy a Wi-Fi package - simply connect your device to the OnAir Wi-Fi network and open the portal in your browser. Scroll down to choose the menu for your travel class.
Ice playlist
Learn moreMake the most of your time and create your entertainment playlist in the Emirates App before you board. You can browse through thousands of movies, TV shows and albums and add them to your favourites.
Once you’re on board, sync your playlist with your TV and you’re ready to press play on your favourite entertainment. With your top picks already chosen, you can relax from the moment you take your seat.
Download The Emirates App from the App Store or Google Play store to start creating your ice playlist.
On arrival
Enjoy smooth connections in Dubai and peace of mind on arrival.
The Emirates App baggage tracker
Use the baggage tracker in the Emirates App to see where your bags are at every step of the journey. Select your trip under ‘My trips’ and choose ‘My baggage status’.
You can follow your bag from check-in to loading on the aircraft, while it’s being transferred to a connecting flight, and see when it has arrived at your destination. Check the baggage belt number when your bags are ready to collect. And in the unlikely event it gets delayed, the tracker will give you a reference number (called a PIR) and tell you everything we’re doing to help. We also have a baggage tracker on our website.
If you don’t have the app, you can use the delayed or damaged baggage tracker on our website.
Connections kiosk
Enjoy a smooth connection to your next flight. Use our self check-in kiosks to view your itinerary, change your seat on the flight, print your boarding pass and get directions to your departure gate, without having to visit our desks.
Airport transfer
Learn moreBook an airport transfer online and relax knowing that your car is waiting for you when you arrive. Choose a transfer with our partner CarTrawler, including larger vehicles for groups and families, and compare prices. You can also book driver meet and greet options.
Frequently Asked Questions
Last updated: 31 May 2022, 10:16 (GMT +4)
You can use the self check‑in kiosk to check in for your flight, print your boarding pass, and choose your seat. You can also print your baggage tags and use the self check‑in kiosk to check in your bags and pay for any excess baggage. To get started, just follow the instructions on the screen. All you need is your passport and flight details.
Our self check‑in kiosks are available for all customers at Emirates Terminal 3 in Dubai International. There are some exceptions for customers travelling to the US, China, India and Hong Kong.
Last updated: 31 May 2022, 10:16 (GMT +4)
You can use the self-service check-in kiosks and bag drop at the check-in area in Terminal 3 if you're travelling to any destination except US and Canada.Last updated: 31 May 2022, 10:16 (GMT +4)
The initial rollout will be available to select First Class and Business Class passengers. Once contacted, these passengers will be asked to register. Feedback gathered from this initial rollout will help us improve this service, and later implement it for Economy Class passengers as well.
Last updated: 31 May 2022, 10:16 (GMT +4)
It’s a new development in technology designed to make your travel safer, smoother and more efficiently. We use your unique features to recognise you at every step of your journey. Register at check-in and you can use the biometric lanes in Emirates Terminal 3 First Class and Business Class at Dubai International. We’re the first airline to trial biometric recognition, throughout the customer journey, at check-in, immigration and at our lounges.Last updated: 31 May 2022, 10:16 (GMT +4)
To help you breeze through immigration, our lounges and more. This technology is revolutionary – it recognises you while you’re on the move. By using it, we’re making the process more secure and improving your travel experience.
If you still have questions about biometrics, visit the At the airport FAQs page(Opens page in the same tab) or read all FAQs(Opens page in the same tab).