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Request a refund

Complete our form to request a refund for flights or related services, such as lounge access or excess baggage.

Your ticket options

You can request a refund by completing our form. We will process the refund according to the rules of your fare at the time you bought your ticket.

For tickets booked through a travel agent

You can keep your original ticket and fly later, or request a refund.

How to request a refund:

Use the refund form if you bought your ticket more than 24 months ago. If you bought your ticket within the last 24 months, please contact your travel agent for a refund.