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Special assistance and requests

Medicine onboard and transportation

  • If you require special medication, you should always carry your prescription with you when you board any flight. Different countries have different laws governing the possession and importation of prescription drugs, and some countries have limited supplies should you require a refill of your prescription, so it is always better to bring an extra supply with you. For further information concerning any particular medications, consult with your physician and contact the local embassy of the country to which you are travelling.
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Special assistance

  • Yes. You can book our Unaccompanied Minors service for children aged 5 to 11 who are flying alone.

    We also offer a paid Unaccompanied Minors service for children aged 12 to 15.

    We’ll be there to help your child enjoy a safe, comfortable, and memorable journey from check-in through to meeting their parent or guardian at their destination.

    Children aged between 5 and 11 travelling alone will need to fly on an adult fare. This fare also applies when the child travels with an older child who is under 16, as they are not old enough to be the child’s guardian. Children up to 11 who are travelling in a different cabin class from their parent or guardian on the same flight will also need to fly on an adult fare. However, they will still be considered accompanied and will not have access to our children’s lounge and special services.

    Children over 12 already fly on an adult fare and are able to fly alone without our Unaccompanied Minor service. However, for an extra fee, you can make a special request for the service for young passengers aged 12 to 15. The fee is USD 50 per young passenger for every leg of the journey.

    Have a look at our Unaccompanied Minors page for more information about our service, or contact your local Emirates office where you can make a booking.

    What if my child has a connecting flight or overnight transfer?

    Connection times

    If your child is transferring to another airline as part of their itinerary, the maximum connection time allowed at the airport is four hours.

    If they’re transferring to another flight in Dubai, the maximum connection time is eight hours. This is because we have specialist members of our team to care for your child and we can only allocate them for this time.

    Overnight transfers and unaccompanied minors

    A child under 16 can’t fly alone if their transfer involves an overnight stay at the connecting airport or they need to travel between airports to get to their connecting flight unless you arrange for an adult guardian to meet and care for them at the transit point.

    In both situations, you’ll need to confirm these details with us before we can accept your child on board.

    Special assistance for children

    If your child needs special assistance or specific care on their journey, they must be accompanied by a fare-paying guardian who is over 16 years old.

    Find out more about our special assistance, accessible travel or medical services.

    Terms and conditions

    For safety and security, as a legal parent or guardian you’ll need to complete and sign a Declaration of Indemnity form before your child can fly with us. You'll find these forms at Emirates Airport Offices.

    The unaccompanied minor’s parent or guardian must stay at the airport until the flight has departed. The parent or guardian collecting the unaccompanied minor at the airport must provide proof of identification. We offer our Unaccompanied Minors service only on our flights, and not with our partner airlines. Please contact the airline to find out about their services for children travelling alone.

    French minors travelling outside of France

    Minors with French citizenship who are travelling outside of France without their parent or legal guardians must carry an official authorisation to exit the country, in addition to their passport. The original authorisation must be presented along with a copy of the identification of the parent or guardian who signed the document.

    Spanish minors travelling outside of Spain

    Spanish minors under 18 years old travelling outside of the Spanish territory without the company of any of his/her legal representatives (parents or legal guardian /s), must carry in addition to passport, a signed declaration of travel permit outside of the national territory. The form may be obtained from the Spanish Police, Civil Guard, Courts, Notaries, Town halls or Consulates.

    In the case of foreign minors in Spain for their Departure from national territory must carry the Passport of their respective State or valid travel document in force.

    Regarding foreign minors resident in Spain or residents in another EU state please contact the Authorities regarding the applicable documentation.

    For more information and queries please contact the Spanish authorities to ensure valid documentation in place.

    Unaccompanied minors travelling to Canada

    Air Canada doesn’t accept unaccompanied minors from other airlines. Therefore, if your child is travelling flying alone with us, you can book our Unaccompanied Minors service as far as Toronto. In Toronto, the child must be collected by their parent or guardian.

    If your child is travelling to Canada alone, or with an adult with no legal custody over them, we strongly advise you to give them a travel consent letter. It must be signed by their legal guardian or a parent with legal custody. The letter should contain these details:

    • authorisation to travel
    • that their destination is Canada and the length of your child’s stay
    • the address and telephone number of the legal parent or guardian

    Italian minors travelling outside Italy without an adult

    There are special requirements for Italian children travelling alone outside of Italy. If your child is an Italian national aged up to and including 13, they will need to carry a letter of authorisation (a dichiarazione di affido) from the local police (questura) if:

    • they are travelling alone
    • they are travelling with someone who is not their legal guardian or parent (as identified in their passport)

    If you live abroad, you can get this authorisation from an Italian embassy or consulate. The dichiarazione di affido can’t be issued by the airport police. Without this authorisation, your child won’t be allowed to leave Italy. This only applies to Italian citizens; all other nationals can travel without this authorisation.

    Minors under 14 years old travelling to and from Vietnam

    Children under 14 must be accompanied by a parent or legal guardian. Children travelling with someone other than their parent or legal guardian must carry an authorisation letter from their parents. 

    Vietnamese children: 

    • For arrival into Vietnam, an authorisation letter is not required
    • For departures from Vietnam, an authorisation letter is required. The letter must be certified by the local police or HCM Department of Justice

    Non‑Vietnamese children: 

    • For arrival into Vietnam, an authorisation letter is required. The letter must be certified by their local authorities
    • For departures from Vietnam, the authorisation letter is not required

    Children travelling under our Unaccompanied Minors service are exempt, as the Unaccompanied Minors form is considered an authorisation document.

    Travelling on other airlines

    Each airline has their own restrictions and regulations on the unaccompanied travel of minors. If your itinerary involves travel on another airline, you should check the specific unaccompanied minors rules for that carrier before making your booking. These can include restrictions on the acceptance of unaccompanied minors when connecting to or from other airlines.

    Learn more

    Please visit the Unaccompanied Minors page for more information, or contact your local Emirates office.

  • What are the rules and regulations for passengers travelling with young children and infants?

    You can carry an infant under two years old on your lap. We'll give you an infant seat belt extension. You’ll need to secure the infant by using the infant seat belt extension during taxi, take-off, landing and whenever the seat belt sign is switched on.

    A parent or guardian who purchased a seat for an infant under two years but does not have an approved car seat, must be reminded to hold, and secure the infant on their laps with a seat belt extension during take-off, landing, turbulence and whenever the seat belt sign is switched on.

    If you’re flying with a child over two years old, you'll need to buy a child's fare and they'll have their own seat.

    If you’re travelling with two infants, one infant must be carried on an adult’s lap using an infant seat belt whenever the seat belt sign is on. The second infant must be seated in an aircraft seat secured in an approved Child Restraint Device (CRD). The second infant will travel at the applicable child fare rather than the infant fare. Alternatively, both infants can be seated in aircraft seats. Similarly, three infants can travel with two adults if each adult carries one infant on their lap using an infant seat belt whenever the seat belt sign is on. The third infant must be seated in an aircraft seat secured in an approved Child Restraint Device (CRD). A child fare will apply to the third infant.

    Note: An approved Child Restraint Device (CRD) includes either an aviation approved car seat or safety harness.

    Using baby car seats on board

    Infants who are assigned their own seats in the aircraft must be secured in a car seat or use a safety harness, known as a child restraint seat (CRS) or child restraint device (CRD), it must have a label to show that it's approved for use in an aircraft by:

    • Any Joint Aviation Authorities (JAA)
    • The United States Federal Aviation Administration (FAA)
    • Transport Canada

    You must take full responsibility for fitting the device to the aircraft seat in accordance with the manufacturer instructions and aircraft policy:

    • A forward facing car seat, must be installed in a forward-facing direction.
    • Only infants weighing less than 10kgs can use both forward facing and facing car seats
      • If rear facing, it must be installed in a bulk head seat.
      • If a bulk head seat is not available, then it must be installed in a forward facing direction.
    • The seat belt must be easily accessible, though it must not be used to attach the infant into the car seat.
    • The aircraft seat back must be left in an upright position, in addition, the car seat table attachments (if any) shall be removed during take-off and landing.

    Our cabin crew can assist by raising the armrests so that you can secure the aircraft seat belt to the car seat. They will also brief you on any safety requirements, and have the right to prohibit the use of car seats that do not meet policy standards.

    Unfortunately, we can't accept car seats that need to be secured by a three-point seat belt or shoulder harness.

    Safety regulations

    If you bring a baby car seat to use on your flight, the check-in staff will check that it carries a label showing that it's approved for use on an aircraft, along with the instructions for use. We'll accept car seats that meet the following safety standards:

    • Seats accepted by United States Federal Motor Vehicle Safety Standards and Regulations (FMVSS) No. 213. They must be manufactured to those standards on or after 26 February 1985. Your seat must show these labels in red lettering:
      • This restraint is certified for use in motor vehicles and aircraft.
      • This child restraint system conforms to all applicable federal motor vehicle safety standards.
    • Seats approved to Canadian Motor Vehicle Safety Standard (CMVSS) No. 213, 'Child Restraint Systems', or CMVSS No. 213.1, 'Infant seating and restraint systems'.
    • Seats that meet European safety standards. These seats must bear orange labels marked ECE R44 04 (or 03) or ECE R129.
    • Seats approved for use in aircraft according to the German regulation 'Qualification Procedure for Child Restraint Systems for Use in Aircraft'(TÜV Doc.TÜV/958-01/2001).
    • Seats that meet the AS/NZS 1754 Australian/New Zealand standards.

    If your car seat doesn't meet these safety standards, you can check it in to the hold with your other baggage.

    Restraint Harnesses / Devices for Infants, Children and Adults

    We accept the following restraint harnesses/devices for travel:

    • Amsafe CARES and Special CARES
    • Crellling/Houdini Model 27
    • Meru TravelChair
    • Leckey Firefly GoTo Seat

    Please consult the table below for details on which cabin classes can accommodate these devices:

    Restraint Harnesses/DeviceEconomy ClassPremium EconomyBusiness ClassFirst Class
    Amsafe CARES and Special CARESYesYesYesNo
    Crelling/Houdini Harness Model 27 (27I, 27ISB, 27A, 27ASB, 27B, 27BSB)YesYesNoNo
    Meru TravelChairYesYesNoNo
    Leckey Firefly GoTo Seat SupportYesYesNoNo

    We do not provide these devices. You must contact your nearest Emirates Contact Centre at least 48 hours before travel as these devices can only be used on approved seat locations and in certain cabins.

    If you require any additional support or assistance for your travel, you will need to complete the Medical Information form (MEDIF) our team can then assist you.

    Limitations:

    • A responsible adult must be seated next to the passenger using the restraint harness/device.
    • The adult is responsible for fitting the restraint harness/device and for ensuring that the occupant is seated and secured correctly in accordance with manufacturer’s instructions.
    • The passenger’s seat lap belt must be fastened securely while the restraint harness/device is also in use.
    • We will only accept restraint harnesses/devices at the airport if all conditions have been met and we confirm that it is one of the accepted harnesses/devices from the above list.
    • When other airlines or code share airlines are involved in an itinerary, the regulations of the carrying airline are applicable. Please check with the carrier about their policies regarding restraint harnesses/devices before your flight.
    • If your CARES is over the maximum weight and height recommended for FAA certification, or if you are using CARES to connect to another airline, codeshare partner or US airline at an Emirates US gateway airport (including Athens International Airport and Milan Malpensa Airport), you will need to request an exemption for onward travel to or from the US from the FAA prior to your flight.
    • Being a foreign carrier, FAA certification is not applicable for use on Emirates flights. FAA regulations regarding child harness restraints do not directly apply to Emirates or our passengers. However, these limitations are covered in our GCAA approved internal risk assessment.
    • We only accept CARES and Special CARES made by Amsafe on Emirates flights.

    Baby bassinets

    Whilst our bassinets are designed for babies up to two years old weighing up to 11 kg (24.2 lb), we won’t be able to provide one if your baby doesn’t fit safely (for example, if they have to bend their legs to fit into the bassinet). In First Class, our baby bassinets are 63.5 cm long and 28 cm wide (25 in x 11 in), while they are 74.93 long x 33.03 cm wide x 16.51 cm deep (29.5 in x 13 in x 5 in) in Business Class and Economy Class. Please note that bassinets are limited in number and subject to availability. Remember that you can't request a bassinet if you have booked a normal seat on child's fare rates.

    Leg rests, seat extensions, ride-on suitcases, and sleepers.

    Please note that children’s ride on suitcases or leg rest devices aren’t certified by the UAE’s General Civil Aviation Authority, and therefore aren’t permitted on board our flights. This includes – but isn’t limited to – devices by Bedbox, Fly Legs-up and FLY-Tot. You can get in touch with us for more information.

    Leg rests and extensions

    The use of leg rests, or any form of seat-extension device, is not permitted to be used on board. These items are not certified by the UAE’s General Civil Aviation Authority (GCAA), and pose a safety risk as loose cabin items. They include but are not limited to the below:

    • Bedbox
    • Fly Legs-up
    • FLY-Tot
    • Plane Pal
    • Sky Rest

    You can take these items with you on board only if they are stored in the overhead lockers as regular carry-on baggage allowance, and are not used during the flight.

    Ride-on suitcases

    Ride-on suitcases are permitted to take on board  if they are only stored in the overhead lockers as regular carry-on baggage allowance, and not used during the flight. They must meet the size and weight requirements of your assigned carry-on luggage, and must not be used as leg-rests or seat extensions. Ride-on suitcases include:

    • Trunki
    • Zinc Flyte
    • Kiddee Case
    • FOME
    • Jetkids

    Sleepers

    The only comfort device/sleeper permitted to be used on board an Emirates flight is the CoziGo (Fly Babee) as it meets the safety and risk standards required of the GCAA. The CoziGo may be attached to one of our baby bassinets for the duration of the flight only in Economy Class, Premium Economy and Business Class. You will need to reserve a baby bassinet prior to your flight. Please note, CoziGo is not provided by Emirates.

    The following sleepers, and any similar device, are not permitted to use on board:

    • Cocoonababy
    • Flyebaby
    • SkyBaby
    • TravelSnug
    • MonkeyGo
    • BedBox
    • Kooshy Kids

  • Infants 0-1 year

    Tickets for infants travelling on the parent’s lap or in a bassinet are discounted from the full adult fare. When booking online, a request for a bassinet can be made in the Passenger Details section.

    Infants less than seven days old will only be allowed on board in the case of travel for emergency medical reasons (in incubators) or if the mother is travelling on compassionate grounds.

    Children in car seats

    Children may travel on board in car seats as long as a separate seat is purchased for the child. Car seats can be used at any stage of the flight, including take-off and landing. The car seat must be the forward facing type only and one that can be secured to the seat by the use of the lap seatbelt, and not a shoulder harness (2-point seatbelt) as for car vehicles. Airport Services will approve the infant car seat at check-in for use on board.

    Children 2-11 years

    Tickets for children travelling in a separate seat are also discounted from the full adult fare.

    Please Note: the Emirates Unaccompanied Minor service is not available in conjunction with a discounted 'child' ticket—a full adult fare must be purchased.

    Please contact your local Emirates office to book an unaccompanied minor.

    Children travelling in different class to the parents

    Children between 5 and 11 years old who are travelling in a different cabin class from their parent or guardian are also considered unaccompanied minors and need to fly on an adult fare. They will only be considered accompanied if they are travelling in the same cabin class with a passenger over 16 years old. For the comfort of other passengers, we do ask that visits between cabins be kept to a minimum.

    IMPORTANT: New information concerning infant bookings

    Any person 2 years or older must occupy a seat when travelling on Emirates. Therefore, any infant who reaches the age of 2 after the commencement of the journey must pay the applicable child fare and is required to occupy a seat for that part of the journey.

    • Where a passenger travels as an infant on the outward journey and as a child on the onward/ return journey, applicable infant fare will apply for the outward journey and child fare for the onward/return flights. This cannot be booked online and should be booked through your local Emirates office.

    • Where a passenger is an infant but is 2 years or older on travel date at point of origin, the applicable child fare will apply for entire journey

    If the above has not been done at the booking or ticketing stage, then check-in staff will arrange this at the airport on departure.

    If seats are not available at the ticketing or check-in stage, the adult and child passengers will be booked together on alternate flights, subject to availability.

    Should travel plans change while en-route and an infant turns 2 years old after travel has commenced the unused coupon(s) will be reissued at the applicable child fare for the rest of the trip and a seat will also be booked for all remaining flights.

    IMPORTANT: Conditions of travel to Canada

    Parents travelling to Canada with a child under 18 years old are strongly advised to hold documentation showing that the child is theirs. Parents who are separated or divorced are also advised to keep legal and other relevant documents in order to clarify custody rights.

    Children travelling to Canada alone or with adults who have no legal custody over them are strongly advised to hold letter of travel consent signed by legal guardian or parent with legal custody. This letter should contain:

    a. Authorisation to travel, and
    b. Destination in Canada, stating length of stay, and
    c. Signor’s address and telephone details.

    * Two infants may fly with two accompanying adults if suitable seating and oxygen masks are available.

  • Please contact your local Emirates office and we will make every effort to accommodate your needs.

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Disclaimer: Emirates operates a mixed fleet of earlier and later models of A380, A350 and B777 aircraft. Products, services and features on actual flights may vary depending on routes and aircraft configuration. Operational requirements may also cause last‑minute changes to the aircraft used on scheduled flights. If you have questions about our products or have specific requirements, please contact us before booking a flight.