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Travel updates
Notice for customers whose flights are cancelled or impacted by suspensions
Last updated: 28 July 2021, 16:33 Dubai (GMT+4)
Our Contact Centres are experiencing a greater volume of calls than anticipated. If your call is not related to travel within the next 48 hours, please consider calling back later.
If your flight has been cancelled or impacted by route suspensions due to COVID-19 restrictions, you don’t need to call us immediately for rebooking. You can simply hold on to your Emirates ticket and when flights resume, get in touch with us, or your booking office to make new travel plans. Get all the information on the “Keep your ticket” option here.
To ensure you receive flight updates and notifications, please ensure you’ve provided us with your latest contact details under Manage Your Booking.
If you are calling to find out about travel requirements for your travel, please check the details on the travel requirements page.
New requirement for Dubai arrivals from 31 Jan 2021
Last updated: 27 January 2021, 23:30 Dubai (GMT+4)
Effective 31 January 2021, all passengers arriving into Dubai from any point of origin (GCC countries included) must hold a negative PCR test certificate, for which the test must be taken no more than 72 hours prior to time of departure.
UAE nationals are exempt from the above, but will be required to take a PCR test on arrival at Dubai airport.
Passengers arriving into Dubai from certain countries will be required to take another PCR test on arrival at DXB.
Passengers transiting through Dubai must ensure that they comply with the entry requirements of their respective destination country.
Please visit our COVID19 information hub for details of the latest travel requirements.
Worldwide travel requirements
Last updated: 9 January 2021, 11:02 Dubai (GMT+4)
The travel regulations in each destination are changing frequently. Please check our Travel requirements by destination page for the most recent information before you travel. Customers are required to come to the airport with the appropriate travel documents for their destination.
Find out everything you need to know about travelling during COVID-19 on our COVID-19 information hub.
Flight suspension
Be aware of COVID-19 related phishing email and scams
Last updated: 27 May 2020, 16:45 Dubai (GMT+4)
We’ve been alerted to recent email phishing attacks that contain the subject “Your flight is cancelled: collect your refund”. These are not emails sent from Emirates.
Please be careful to protect your personal information and don’t respond or click on links in such emails. The easiest way to detect a fake email is to look at the email address it was sent from. All official emails from Emirates are sent from one of these two email addresses: emirates@e.emirates.email or do-not-reply@emirates.email
More special COVID-19 PCR test rates for Emirates passengers
Last updated: 19 October 2020, 13:35 Dubai (GMT+4)
Emirates has expanded its medical partnerships to offer all passengers exclusive home or office COVID-19 PCR testing rates at the following centres:
Al Tadawi Medical Centre
Located at Al Masood building, Airport Road, Port Saeed area, Deira.
The test costs AED 130 per person. Home or office testing within Dubai costs AED 240 per person. Test results will be available within 24 hours.
Prime Medical Centres
Locations in Dubai:
Al Qusais Branch, Damascus Street
Premier Diagnostic & Medical Center, Salah Al Din Street
Prime Corp Medical Center, Salah Al Din Street, Deira.
Sheikh Zayed Branch, Sheikh Zayed Street, near Noor Islamic Bank
Prime Specialist Medical Center Sharjah Branch, King Faisal St, Al Majaz
Ajman Branch, Grand Mall, Sheikh Khalifa St
The test costs AED 150 per person. Home or office testing within Dubai for a minimum of two passengers is also available at AED 240 per person. Test results will be available within 24 hours.
You must take the test within the period required by your destination and Emirates will not be responsible if the test results are not released in time for travel. Check our Travel requirements page for the latest information about the test requirements for your destination. And find out everything you need to know about travelling during COVID‑19 on our COVID-19 information hub.