Login to your Emirates Skywards account and your details will automatically appear in the form below.
We’re sorry to hear that you aren’t satisfied with your Emirates experience.
If you have a complaint about a flight you recently flew with us, please use the form on this page to let us know. If you’d like to make a refund request for seat selection, please submit a refund request form.
If you need to speak to somebody about an upcoming flight the best way for us to help you is to talk to you. This means we can help you straight away and get the issue sorted in real time. Please contact your local Emirates office number, you can contact us in most of our destinations.If we changed your purchased seat for operational, safety or security reasons and were unable to seat you in a suitable alternative in line with our refund eligibility criteria, please request a refund after completing all the flights in your booking.