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Travel advisory – Ebola-related measures in several countries including the UAE. Check destination entry requirements before travel.

Several countries have implemented travel entry restrictions and/or enhanced screening measures due to the Ebola virus. We advise customers to check the entry requirements of their destination country via official government channels. UAE entry restrictions The UAE does not allow entry to travellers who have recently been in the Democratic Republic of Congo, Uganda, or South Sudan, unless the traveller has been outside of these countries for more than 21 days. Travellers who are transiting through the UAE are required to comply with the travel entry measures of their final destination. The entry and transit restrictions apply to all travellers, even those arriving by indirect routings.

Improvements to our First Class Lounge on Concourse C

New e-Arrival Card for non-Indian nationals flying to India

From 1 October, all non-Indian nationals travelling to India must complete a new e-Arrival Card before the flight. You can submit the immigration form on the India Bureau of Immigration website from 72 hours and no later than 24 hours before the flight. There is no registration fee for the e-Arrival Card online. If you do not complete the form before you travel, it will result in a longer immigration process at the airport. Please ensure your contact details are correct by visiting  Manage Your Booking to receive updates.

Carriage of power banks on board

From 1 October, using or charging a power bank on board Emirates flights will no longer be permitted. Customers can still carry one power bank on board and it must be in cabin baggage. Power banks are not permitted in checked-in baggage. The power bank can have a maximum capacity of 100 watt-hour (Wh) and the capacity rating must be clearly visible on the power bank. On the aircraft, power banks cannot be stowed in the overhead lockers. Your power bank must be placed in a bag under the seat in front of you or in the seat pocket in front of you. Power banks cannot be used to charge any personal devices on board and charging the power bank is also not permitted. These enhanced measures are designed to minimise the risk associated with power banks during the flight. For more information, please visit the Dangerous Goods Policy page.

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You can submit a request to cancel a Classic Reward ticket through our Refund form. Remember to choose the “Skywards Miles or Business Reward Points redemption” option under “Refund type” before submitting your request.

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