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Why are Miles missing from my account?

Miles might be missing from your statement for several reasons. The most common are:

  1. The name on the reservation doesn’t exactly match the name registered on your Emirates Skywards profile.
  2. The transaction is still being processed (please allow 48 hours for a flight booked with Emirates or flydubai, or up to three weeks for a transaction with an Emirates Skywards partner).
  3. Your Emirates Skywards membership number was not quoted, or was misquoted, at the time of booking or at check-in.
  4. You have not travelled on the inbound or outbound part of your journey yet.