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Can I cancel my booking?

Yes, you can cancel your flight booking.

Normally, when you cancel or change a flight, you might have to pay a change fee, or not be eligible to receive a full refund. Because of the current COVID-19 situation, we’ve introduced more options to our cancellation policy, which means you now have more choice and flexibility when cancelling your booking.

You can cancel or change your booking on Manage your booking on our website, using your name and flight reference number to find your booking. Find out more about the flexible cancellation options available to all of our passengers on our ticket options information page. As well as cancellations and refunds, you can also extend the validity of your ticket.