If you have a concern about the security of your account, you can contact an Emirates call center or speak to us online.
To report security or privacy issues affecting The Emirates Group products or web servers, you can contact firstname.lastname@example.org(Opens your email client). You can also use The Emirates Group's CyberSecurity PGP key to encrypt sensitive information that you send by email. When we receive your email, we send an automatic email acknowledgment. If you do not receive this email, please check the email address and send again. We will respond via this secure channel if we require additional information to investigate a security issue.
For the protection of our customers, The Emirates Group generally does not disclose, discuss, or confirm security issues until a full investigation has been completed and any necessary patches or fixes are available.
Notifications published by The Emirates Group CyberSecurity are signed with The Emirates Group CyberSecurity PGP key. We encourage our customers to verify the signature in order to ensure that any document received has indeed been written by our staff and has not been subject to any changes.
The Emirates Group handles government information requests in accordance with local laws within the countries in which it operates. You can contact GSLEPI@emirates.com(Opens your email client) if you are a law enforcement agency.
Journalists can contact our press office at PR@emirates.com(Opens your email client), or visit the Emirates Media Centre(Opens external link in a new tab).
If you receive an email or someone claiming to be from Emirates calls and asks for your account name and password, then it’s likely you have been the target of a scam.
Scammers use any means to obtain your personal information including but not limited to fake emails, pop-up ads, texts and instant messages, and even phone calls. They will try to trick you into sharing personal information, such as your Skywards ID password or credit card information. Here are some helpful tips on how you can protect your account and avoid scams.
Never share your Skywards ID password with anyone. Emirates will never ask you for this as part of our validation process or when providing support. If you believe that your Skywards ID has been compromised, we encourage you to change your password immediately.
Scammers are able to spoof phone numbers and may use a combination of flattery and threats to pressure you into giving them information and/or money. We encourage you to verify the caller's identity at all times before providing any personal information. If you receive an unsolicited call from someone claiming to be from Emirates, or if in any doubt about the call, please hang up and contact us directly.
Scammers also try to copy email and text messages including the unauthorized use of corporate logos and formats from legitimate companies in order to trick you into sharing your personal information and passwords. We recommend our customers do not follow links or open attachments in suspicious or unsolicited messages. Should you need to change or update your personal information, contact us directly.
The following signs can help you to identify potential phishing scams:
To report a suspicious email claiming to be from Emirates, you can forward the message to us at email@example.com(Opens your email client). Please include complete header(Opens external link in a new tab) information. Whilst this email address is monitored by Emirates, you may not receive an individual reply to your report beyond an auto-acknowledgement.
Due to the sensitive nature of security information, Emirates provides a method for you to:
You can obtain a commercial or free trial version of PGP Desktop from PGP Corporation(Opens external link in a new tab). Additionally, GnuPG(Opens external link in a new tab) is available as freeware.
This is our PGP key and it is valid until 31 December 2027
Key ID: E4CF5A99
Key Type: RSA
Key Size: 4096/4096
Fingerprint: D2CB 86B1 4741 1783 9958 F143 457C C2D2 E4CF 5A99
User ID: firstname.lastname@example.org
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Messages which have been legitimately sent by the Emirates CyberSecurity team are always signed with our PGP key. We encourage our customers to verify the signature in order to ensure that any document received has indeed been written by our staff and has not been subject to any changes.
When sending sensitive security information by email, we encourage our customers to encrypt it.
Are you concerned that an unauthorized person might have access to your Skywards ID? These steps can help you find out and regain control of your account.
Because our customers can use their Skywards ID for Emirates and its partner products and services, we encourage you to ensure that your Skywards account is as secure as possible. We recommend that our customers do not share password information with anyone. If someone you don’t know or don’t trust can sign in with your Skywards account, your account is not secure.
Here are some reasons why the Skywards account you are using may not be secure:
If any of the above sounds familiar , your account may be compromised and we recommend you take the following steps as soon as possible to reset your password and review your account information.
Your Skywards account might be compromised if you receive an account notification from Emirates Skywards for a change that you did not make, or if you do not recognize changes to account details. For example:
If you receive an email that you are not sure is valid or you think may be a fraudulent "phishing" email, here are some helpful tips that can help you determine its legitimacy.
If you believe that your Skywards account has been compromised, you can use these steps to gain control of it and review your account information:
If you have completed the steps above but still have reason to believe your account is still compromised, you can contact the Emirates contact center.