Articles tagged with 'Customer Experience' | Emirates

Media Centre Emirates (Customer Experience)

2020
November
29,
2020
| 07:39 AM Europe/Amsterdam
DUBAI, UAE, 29 November 2020: Emirates has been named as the World’s Leading Airline in three major categories at the World Travel Awards 2020: World’s Leading Economy Class, Airline Rewards Programme and Airline Lounge - Business Class.Earlier this ...
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November
26,
2020
| 10:02 AM Europe/Amsterdam
Dubai, UAE 26 November 2020 – Emirates is re-opening its lounges around the world beginning with the Emirates lounge in Cairo International Airport. In the coming weeks, Emirates’ customers can look forward to once again enjoying Emirates lounge serv...
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November
25,
2020
| 09:03 AM Europe/Amsterdam
Dubai, UAE, 25 November 2020 – Delivering on its customer promise, Emirates has completed an intensive programme to clear its backlog of refund requests which was caused by pandemic-related travel disruption.Over the seven-month period starting April...
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November
24,
2020
| 10:36 AM Europe/Amsterdam
Dubai, UAE, 24 Nov 2020 – Emirates has re-launched its Dubai Connect offer which gives customers transiting through its hub a complimentary hotel stay in Dubai. The offer is available to customers booked in all classes with a best connection time tha...
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November
23,
2020
| 10:18 AM Europe/Amsterdam
DUBAI, UAE, 23 November 2020 – Emirates customers can now plan their travels and fly with even greater assurance and peace of mind, with the airline’s latest industry-first initiative to provide expanded, multi-risk travel cover on top of its current...
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November
18,
2020
| 09:02 AM Europe/Amsterdam
Dubai, UAE: 18 November 2020 –Emirates is offering UAE travellers a chance to plan a short getaway or visit family and friends during the upcoming long holiday weekend, winter break and beyond with fares to a range of destinations across Africa, Euro...
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November
18,
2020
| 07:59 AM Europe/Amsterdam
Dubai, UAE: 18 November 2020: Emirates has been recognised as the Best Airline for 2020 at The Sun Travel Awards, and the Best Long-Haul Airline at The Times and The Sunday Times Travel Awards.Following an unprecedented year for travel, hundreds of t...
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November
16,
2020
| 08:01 AM Europe/Amsterdam
DUBAI, U.A.E., 16 November 2020: Emirates has been rated the safest airline in the world in its response to the COVID-19 Pandemic according to the Safe Travel Barometer.The airline, which has set industry-leading safety standards since the resumption...
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October
23,
2020
| 06:57 AM Europe/Amsterdam
Dubai, UAE, 23 October 2020 – As part of Emirates’ commitment to continuous innovation and an unmatched customer experience, the airline has launched an integrated biometric path at Dubai International airport (DXB). The contactless airport experienc...
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October
21,
2020
| 08:27 AM Europe/Amsterdam
Dubai, UAE, 21 October 2020 – Emirates has earned top spot at the Business Traveller Middle East Awards 2020, sweeping four awards including the coveted ‘Best Airline Worldwide’ award for the seventh consecutive year. The airline also took home ‘Airl...
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October
18,
2020
| 10:30 AM Europe/Amsterdam
Dubai, UAE 18 October 2020 – Emirates is rolling out a redesigned onboard experience. The celebrated A380 Onboard Lounge and Shower Spa have resumed operations with the introduction of additional health and safety measures. The airline has also enhan...
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September
30,
2020
| 08:59 AM Europe/Amsterdam
Dubai, UAE 30 September 2020 – Emirates has introduced self check-in and bag drop kiosks for a more seamless airport experience at Terminal 3, Dubai International Airport. The service is now available to customers travelling to all destinations excep...
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September
15,
2020
| 08:02 AM Europe/Amsterdam
Emirates Skywards Mastercard® offers US travelers the chance to earn Skywards Miles on everyday spend and enjoy immediate Silver or Gold tier membership status during the first year of enrolment NEW YORK (Sept. 14, 2020) – Emirates Skywards, t...
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September
07,
2020
| 10:00 AM Europe/Amsterdam
Airline makes solid progress on customer promise with 90% of refunds backlog cleared Empowers trade partners to accelerate refund processing Dubai, UAE, 7 September 2020 – Emirates reveals that it has returned over AED 5 billion (US$ 1.4 bill...
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August
19,
2020
| 12:38 PM Europe/Amsterdam
The airline is offering UAE travellers a chance to book a relaxing break this summer Emirates Holidays, the tour operating arm of Emirates, is also offering UAE travellers exclusive holiday packages across Seychelles and Maldives Dubai, UAE: ...
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July
29,
2020
| 12:35 PM Europe/Amsterdam
Application and issuance of tourist visas to Dubai as per normal, pre-pandemic process From 1 August, all travellers arriving in and transiting through Dubai, must carry a COVID-19 PCR test certificate, ensuring the health and safety of all travel...
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July
28,
2020
| 10:09 AM Europe/Amsterdam
Dubai, UAE, 28 July 2020 – Emirates’ unmatched First Class travel experience was given double honours at the 2020 Tripadvisor Travelers’ Choice awards for Airlines, winning the World’s Best First Class award as well as Middle East’s Best First Class....
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July
23,
2020
| 12:19 PM Europe/Amsterdam
Dubai, UAE, 23 July 2020 – Emirates customers can travel with confidence, as the airline will cover medical expenses of up to EUR 150,000 and quarantine costs of EUR 100 per day for 14 days, should they be diagnosed with COVID-19 during their travel,...
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July
02,
2020
| 10:00 AM Europe/Amsterdam
Expedited processing has cleared nearly 650,000 refund requests in 8 weeks Policies offer customers confidence to plan and book their travel Dubai, UAE, 02 July 2020 – In the past two months, Emirates has processed nearly 650,000 refund reque...
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June
30,
2020
| 10:23 AM Europe/Amsterdam
Dubai, UAE, 30 June 2020 - From 1 July, Emirates’ premium customers can once again enjoy the airline’s signature Chauffeur Drive service (CDS) and airport lounge at its Dubai hub with the restart of these services following a full health and safety r...
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May
18,
2020
| 12:01 PM Europe/Amsterdam
18 May 2020, Dubai, UAE: The world is changing rapidly, and as a responsible airline loyalty programme, Emirates Skywards is keeping pace. Members can now earn 25% bonus Tier Miles, not just Skywards Miles, on everyday spends online and at retail out...
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March
04,
2020
| 09:05 AM Europe/Amsterdam
​Emirates marks 20 million app downloads, as the airline’s mobile and digital strategy drives strong consumer uptake. Adnan Kazim, Emirates’ Chief Commercial Officer; Boutros Boutros, Divisional Senior VP for Corporate Communications, Marketing and B...
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February
25,
2020
| 09:58 AM Europe/Amsterdam
Dubai, UAE, 25 Feb 2020 – Emirates’ stellar wine programme was recognised at the Business Traveller Cellars in the Sky 2019 Awards held in London yesterday. The airline picked up multiple awards including 2 Gold awards, 2 Silver awards and a Bronz...
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February
04,
2020
| 08:59 AM Europe/Amsterdam
4th Feb 2020, Dubai, UAE –Emirates is creating a memorable travel experience for its customers for Valentine’s Day. The airline will serve 40 unique Valentine’s Day themed desserts and treats on board and across its network of lounges spread over six...
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January
28,
2020
| 09:24 AM Europe/Amsterdam
DUBAI, UAE, 28 January 2020: Emirates has picked up ‘Best Airline in the World’ and ‘Best First Class’ at the prestigious 2019 ULTRAs. Voted by the hundreds of thousands of readers of The Telegraph’s luxury travel magazines Ultratravel UK and Ultratr...
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January
20,
2020
| 09:13 AM Europe/Amsterdam
Dubai, UAE, 20 January 2020 – Travellers flying with Emirates to and from China, Hong Kong, Taiwan, Singapore, Malaysia & Vietnam are in for a treat this Lunar New Year. Available for a limited time only, a specially curated selection of festive good...
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January
15,
2020
| 06:59 AM Europe/Amsterdam
January 15, 2020, Dubai, UAE - Emirates today announced that it has signed a Memorandum of Understanding (MoU) with Trip.com Group, a world’s leading one-stop travel service provider. The agreement was signed in Shanghai by executives of both compani...
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January
06,
2020
| 10:24 AM Europe/Amsterdam
Dubai, UAE, 6 January 2020 – With the rising popularity of vegan meals amongst its customers, Emirates is celebrating Veganuary on board by including an additional plant-based option on its menus for the month of January. While vegan meals can be ...
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January
05,
2020
| 09:22 AM Europe/Amsterdam
Dubai, UAE: 5 January 2020 - Emirates, the world’s largest international airline, has announced the return of its signature pass, My Emirates Pass – a fantastic offer that turns an Emirates boarding pass into an exclusive membership card allowing cus...
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2019
December
31,
2019
| 10:11 AM Europe/Amsterdam
Dubai, UAE: 31 December 2019 – Emirates, the world’s largest international airline, will conclude 2019 with a successful string of product, network, and customer experience highlights. The airline will usher in 2020 with a continued focus on strength...
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