Articles tagged with 'Customer Experience' | Emirates

Dubai, UAE, 2 Oct 2023: Emirates has recently been crowned as a 2024 APEX World Class Airline winner for mastering guest experience and delivering outstanding customer service, at the 2024 APEX/IFSA Awards held in Long Beach, California. Evaluated th...

Dubai, UAE, 28 Sep 2023: Celebrating International Coffee Day on 1 October, Emirates highlights the wide array of artisan coffee served in Emirates lounges and onboard flights to 140 destinations around the world.Emirates serves more than 17 tonnes o...

Premium Economy to be introduced on Emirates’ A380 service to São Paulo from 19 November, representing the first in Emirates’ Latin American networkTokyo Narita becomes Emirates’ first point in Japan and second in its Far East network to offer the en...

Partnership encompasses 30 routes operated by both airlinesEmirates customers can travel to two new points in India and Gan Island in Maldives via Colombo with seamless connectivity and baggage transfersSriLankan customers can travel with Emirates on...

Dubai, UAE, 15 Sep 2023: After the successful launch of the Emirates inflight meal preordering initiative on UK routes and the positive feedback received from passengers, the service is now being extended across routes to and from European cities inc...

Dubai, UAE, 8 Sep 2023: Emirates will be toasting the world-renowned German festival Oktoberfest, with traditional Bavarian cuisine and beloved German entertainment onboard flights to and from Munich, Hamburg, Düsseldorf, and Frankfurt, as well in se...

Dubai, UAE, 29 Aug 2023:  Going to the ends of the Earth in a quest for the best entertainment is nothing new for Emirates ice, and this time the award-winning inflight entertainment system will feature a live interview with UAE astronaut Dr Sultan A...

Dubai/ New York, 28 August 2023 – Emirates is serving world-class tennis action to sports fans as it returns as Official Airline of the US Open Tennis Championships. With the tournament running from 28 August to 10 September, Emirates is bringing ano...

Dubai, UAE, 22 August 2023: Emirates is launching a special collection of 100 films to celebrate the 100th anniversary of Warner Bros. Studios, marking a history signposted by some of the world’s most beloved films. The capsule collection of classic ...

Codeshare partnership between Emirates and Air Canada extends to flights between 11 domestic Canadian points and MontréalExpansion of partnership complements network of 19 points via TorontoSeamless connectivity, travel itineraries that include both ...

Dubai, UAE, 14 August 2023: Emirates joins the celebration of the Kerala harvest season, with a myriad of delicious treats onboard and an array of entertaining Malayalam movies. From 20 - 31 August 2023, authentic Onam dishes will be served across al...

Dubai, UAE, 7 August 2023: Emirates is unveiling its new collection of stylish Bulgari amenity kits for the Autumn/Winter season in First and Business Class. The range features new colour palettes and new fragrances, along with a keepsake mirror, and...

DUBAI, UAE, 1 August 2023: After setting new industry benchmarks in Premium Economy travel, Emirates is celebrating a banner first year of full-service operations with the highly popular cabin class. Over 160,000 customers have traded up to fly in Em...

Dubai, UAE, 18 July 2023: Emirates is taking the first steps in an innovative initiative of meal preordering, whereby customers will be able to preselect their hot main meal between 14 days and 24 hours in advance of their flight, ensuring they get t...

Dubai, UAE, 11 July 2023:  In time for a busy summer period of travel, Emirates has partnered with Extime in Paris Charles de Gaulle airport, to offer premium travellers a new exclusively dedicated lounge space in Terminal 1, while the renovation of ...

DUBAI, UAE 11 July 2023: Emirates has launched an on-demand regional charter service, offering flexibility, convenience, privacy and comfort for customers who want to make short trips in the GCC from Dubai’s Al Maktoum International Airport (DWC).Ope...

Emirates adds Montréal, Canada’s second largest city, to its network of over 130 destinationsLaunch of Emirates’ second gateway into Canada; boosts services between Dubai and Canada to 14-weekly from Montréal and TorontoNew route to be operated with ...

Dubai, UAE, 5 July 2023: Celebrating World Chocolate Day on 7 July, Emirates is sharing that more than 40 million pieces of gourmet chocolate are served onboard each year, to passengers in all classes.Sweetening the travel experience with the world’s...

Dubai, UAE, 4 July 2023: Emirates is a globally renowned family friendly airline that flies more than one million children around the world every year, with an annual peak in July when the school term ends and kids set off for summer holidays.With th...

Dubai, UAE, 22 June 2023: Celebrating 15 years of successful partnership, the premiere American whiskey distiller Woodford Reserve has collaborated with Emirates to blend a unique limited-edition Bourbon that will be exclusively served on select Emir...

Dubai, UAE, 21 June 2023: Gearing up to a busy season of travel and summer exploration, Emirates is launching a range of experiences for customers that echo Emirates’ sentiment of ‘travel is not just about the end destination; it’s also about how you...

Premium Economy to be introduced on Emirates’ service to Mumbai and Bengaluru from 29 OctoberNewly-retrofitted A380 aircraft also features refreshed interiors across all cabins and renowned signature experienceDubai, UAE – 13 June 2023: Emirates anno...

Dubai, UAE, 1 June 2023: Emirates is unveiling a new closed loop recycling initiative this month, where millions of onboard items such as plastic trays, bowls, snack and casserole dishes, will now be recycled in a local facility and remade into fresh...

New ad campaign features renowned athletes across various sports, reflecting the airline’s extensive sponsorship portfolio. Launches in time to kick-start an exciting line up of sponsored global sports events including the Emirates FA Cup Final, US O...

Dubai, UAE, 23 May 2023: As Emirates brings the distinctive travel experience of Premium Economy Class to more destinations, including New York JFK, San Francisco, London Heathrow, Sydney, Auckland, Christchurch, and Melbourne - passengers can sample...

Simply join Emirates Skywards, even while inflightEmirates latest Wi-Fi enhancement sees an additional 30,000 Economy Class passengers connect weekly for freeDubai, UAE, 19 May 2023: A recent enhancement to Emirates’ inflight connectivity means that ...

Dubai, UAE, 17 May 2023: Celebrating International Tea Day on 21 May, Emirates highlights the sustainable origins, healing properties, and artful service of artisan tea onboard Emirates flights to 140 destinations around the world, as tea consumption...

Dubai, UAE, 12 May 2023: Taking a step forward in its drive to offer customers the convenience and assurance of digitally enabled travel journeys, Emirates will require most passengers departing Dubai to use a mobile boarding pass instead of a printe...

Dubai, UAE, 8 May 2023: Emirates has announced a 2023 collaboration with iconic beauty brand Dior and sustainable haircare brand Davines, inaugurating a bespoke beauty hub for cabin crew in Emirates Headquarters Dubai. It is designed to offer a one-o...

Dubai, 5 May 2023: Ahead of the landmark King Charles III coronation taking place this weekend, Emirates is marking the historic moment by recreating the Official Coronation Quiche for passengers onboard and in Emirates lounges on the 6 May.Emirates ...