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Alternate ways to get help if you experience long call wait times

Last updated: 17 April 2024, 07:45 Dubai (GMT+4)

Our Contact Centres are experiencing a large volume of interactions due to heavy rains in Dubai and you may experience long wait times before we can answer you.

  • If your query is not related to travel within the next 48 hours, please contact us later.
  • You can make a new booking on or change an existing booking by contacting your booking agent. 
  • If you want to find out about your flight operations, please check flight status on the website for the latest flight status.
  • To receive flight updates and notifications, please ensure you’ve provided us with your latest contact details.  You can update these here  Manage Your Booking.
  • Online check in for flights of Dubai is temporarily suspended so please proceed to the airport to complete all check in formalities.

Suspension of flights to/from Tel Aviv

Last updated: 19 November 2023, 14:25 Dubai (GMT+4)

Emirates has suspended all flights to and from Tel Aviv.

We are closely monitoring the situation in Israel and are in close contact with the relevant authorities.

Customers with onward connections to Tel Aviv on Emirates flights will not be accepted for travel at their point of origin until further notice. 

Customers affected by the suspension should contact their booking agents for alternatives, refunds, cancellations or for rebooking their flight itineraries.

Customers are requested to ensure their contact details are correct by visiting Manage Your Booking to receive updates.

Flight suspension

We don't have any updates at the moment.

Security alert

We don't have any updates at the moment.

Operational changes

We don't have any updates at the moment.