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Update

Alternate ways to get help if you experience long call wait times

Last updated: 5 October 2021, 14:51 Dubai (GMT+4)

Our Contact Centres are experiencing a large volume of calls and you may experience long wait times before we can answer you.

Suggested alternatives: 

  • If your call is not related to travel within the next 48 hours, please consider calling back later.
  • You can make a new booking or change an existing booking on emirates.com.
  • If you are calling to find out about travel requirements for your travel, please check the details on the travel requirements page. Our contact centre consultants also refer to this information.
  • If your flight has been cancelled or impacted by route suspensions due to COVID‑19 restrictions, you don’t need to call us immediately for rebooking. You can simply hold on to your Emirates ticket and when flights resume, get in touch with us, or your booking office to make new travel plans. Get all the information on the “Keep your ticket” option here.
  • To ensure you receive flight updates and notifications, please ensure you’ve provided us with your latest contact details under Manage Your Booking.
Update

Suspension of flights to and from Kabul

Last updated: 28 August 2021, 21:58 Dubai (GMT+4)

Customers are advised that  due to the developing situation in Afghanistan, all Emirates flights to/from Kabul have been suspended until further notice. 

Customers holding tickets with final destination to Kabul will not be accepted for travel at their point of origin.

Emirates regrets any inconvenience caused. Affected customers should contact their booking agents or the local Emirates office for rebooking options.

Customers can check the latest information on their flights by visiting the flight status page.

In order to receive the latest updates on their flights, customers are also advised to ensure that their contact details are correct by visiting Manage Your Booking

Update

New requirement for Dubai arrivals from 31 Jan 2021

Last updated: 27 January 2021, 23:30 Dubai (GMT+4)

Effective 31 January 2021, all passengers arriving into Dubai from any point of origin (GCC countries included) must hold a negative PCR test certificate, for which the test must be taken no more than 72 hours prior to time of departure.

UAE nationals are exempt from the above, but will be required to take a PCR test on arrival at Dubai airport. 

Passengers arriving into Dubai from certain countries will be required to take another PCR test on arrival at DXB.

Passengers transiting through Dubai must ensure that they comply with the entry requirements of their respective destination country.

Please visit our COVID19 information hub for details of the latest travel requirements.

Update

Worldwide travel requirements

Last updated: 9 January 2021, 11:02 Dubai (GMT+4)

The travel regulations in each destination are changing frequently. Please check our Travel requirements by destination page for the most recent information before you travel. Customers are required to come to the airport with the appropriate travel documents for their destination.

Find out everything you need to know about travelling during COVID-19 on our COVID-19 information hub.

Flight suspension

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Security alert

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Operational changes

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