Facebook official page
Our customer service teams are online 24/7 to answer your queries in English and Arabic.
Live chat
General queries:
Help and support
Contact us worldwide
Check the location and opening hours of our offices worldwide.
Help and support
Baggage portal
Find out how much baggage and luggage you can take on board, and learn all about our baggage rules.
Email us with your requests
- Refund request
- Tax Invoice Request Form
- Feedback or complaints
- Payment queries
- Best price claim match
- Change of details
- Cancelled flight certificate
- Data Access Request Form
- Account query
- Delayed baggage certificate
- Request to carry firearms, weapons and ammunition
- Cancel Classic Rewards
- Delayed flight certificate
- Emirates Dubai Stopover
- Rewards redemption updates
- Proof of travel certificate
- Special assistance and wellness
- Claim miles from a partner
- Complaint follow-up
- Group bookings
- Travelling with pets
- Lost property form
HELP AND SUPPORT
COVID-19 information hub
Find out everything you need to know about COVID-19 test requirements, travelling to and from Dubai, how we're keeping you safe, and our flexible ticket options.
All FAQ topics
- About Emirates
- At the airport
- Baggage and lost property
- Booking with Emirates
- COVID-19 information and disrupted travel
- Cancelling or changing a booking
- Emirates Business Rewards
- Emirates Skywards
- Mobile and The Emirates App
- Our network and codeshares
- Our other products
- Preparing to travel
- Special assistance and requests
- Tools and resources
- Your on-board experience
Corporate contacts
Here you can find links to our business contacts either for specific news stories, advertising and marketing enquiries or employment opportunities.
- smiling family planting a tree together
Emirates Airline Foundation
- sideview of Emirates Airbus A380 flying above the clouds
Email our media team
- smiling Emirates cabin crew members in uniforms walking at airport
Careers
- Emirates Group staff photo
Group companies
- passenger enjoying a drink and nibbles in Emirates B777 First Class
Inflight advertising
Twitter official page
Reach out to us on the official customer service Twitter channel for Emirates airline. We are here 24/7 to help you in English or Arabic.