Facebook official page
Our customer service teams are online 24/7 to answer your queries in English and Arabic.
COVID-19 information hub
Find out everything you need to know about our current flights, COVID-19 test requirements, travelling to and from Dubai, how we're keeping you safe, and our flexible ticket options.
Live chat
General queries:
Help and support
Contact us worldwide
Check the location and opening hours of our offices worldwide.
Help and support
Baggage portal
Find out how much baggage and luggage you can take on board, and learn all about our baggage rules.
Email us with your requests
- Refund request
- Tax Invoice Request Form
- Formal complaint
- Payment queries
- Best price claim match
- Change of details
- Cancelled flight certificate
- Data Access Request Form
- Account query
- Delayed baggage certificate
- Travel feedback
- Request to carry firearms, weapons and ammunition
- Cancel Classic Rewards
- Delayed flight certificate
- Emirates Dubai Stopover
- Rewards redemption updates
- Proof of travel certificate
- Special assistance and wellness
- Complaint follow-up
- Group bookings
- Travelling with pets
All FAQ topics
- About Emirates
- At the airport
- Baggage and lost property
- Booking extras
- Booking with Emirates
- COVID-19 Information
- Cancelling or changing a booking
- Emirates Business Rewards
- Emirates Skywards
- Managing your trip
- Mobile and The Emirates App
- Our network and codeshares
- Special assistance and requests
- Tools and resources
- Travel advisory
- Your on-board experience
Corporate contacts
Here you can find links to our business contacts either for specific news stories, advertising and marketing enquiries or employment opportunities.
Twitter official page
Reach out to us on the official customer service Twitter channel for Emirates airline. We are here 24/7 to help you in English or Arabic.