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We recommend browsing the Emirates FAQs for answers to common questions. If you are unable to find the answers you need, we will be happy to respond to any queries promptly, either online or by telephone.

Refund request

You can use this form to request a refund for tickets purchased directly from Emirates, either through emirates.com, one of our contact centres or from an Emirates ticket office. If a travel agent booked your ticket, please contact that travel agent for a refund.

Please note once you’ve submitted this form, your entire booking will be cancelled . So please don’t use this form to find out more about cancellation charges or how much of a ticket might be refunded.

How much you’ll be refunded will depend on the fare conditions of your ticket, as advised to you at the time you made your booking. If you purchased your ticket on emirates.com, your fare conditions will be attached to your booking confirmation email.

Please use English characters only, and avoid using characters such as &, <, >, ", [, ], +, =, `, |, \.

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Please provide details for all passengers who require a refund.

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It is not mandatory to add any comments in the text box below, however should you wish to provide additional information, you may do so here. It is recommended that comments are in English only. Entering comments will mean that the refund will be delayed whilst they are reviewed.

WARNING: Please avoid using characters such as &, <, >, ", [, ], +, =, `, |, \.

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