Before you fly
Travel Information FAQs
If your flight is delayed or cancelled we’ll send an email and an SMS to the contact details you provided in your booking. To make sure you get operational notifications, update your contact details in Manage your booking.
Yes. If the new itinerary has a transit in Dubai of more than 8 hours for Economy Class or 6 hours for First Class or Business Class, you’re entitled to hotel accommodation in Dubai. Once you arrive in Dubai you should go to our transfer desk to collect the hotel voucher.