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Emirates Skywards Programme Rules

1. Definitions and Interpretation

  1. In these Programme Rules:
    • Account means the account to/from which the Miles of a Member will be accrued/deducted;
    • Base Miles means the base Skywards Miles a Member earns for booking and availing a Qualifying Flight in Economy Class when they purchase a Flex Plus Fare from origin to end destination, as determined by Emirates;
    • Cash+Miles means the offer by Emirates to avail select Emirates and/or flydubai services (as determined by Emirates) using a combination of a cash payment and a redemption of Skywards Miles, subject to the terms and conditions set out under these Programme Rules;
    • Classic Reward means a Classic Saver Reward or Classic Flex Plus Reward on an Emirates Flight;
    • Classic Saver Reward means a Reward ticket, paid for in full or part with Skywards Miles, which is governed by the Classic Saver Reward rules and restrictions;
    • ClassicFlex Plus Reward means a Reward ticket, paid for in full or part with Skywards Miles, which is governed by the Classic Flex Plus rules and restrictions;
    • Codeshare Flight means a flight that has an airline code or number of one airline on the ticket, but which is on an aircraft operated by another airline;
    • Qantas Coordination Agreement means the Master Coordination Agreement between Emirates and Qantas dated 6 September 2012 (as amended or restated from time to time);
    • Emirates means Emirates, a Dubai corporation established by Decree No. 2 of 1985 (as amended);
    • Emirates App means the Emirates Application available on iPad, iPhone, Apple Watch and on Android phones;
    • Emirates Flight(s) means any flight marketed and operated by Emirates;
    • Emirates Contact Centre means each of the Emirates contact centres for Members and having the contact details as published by Emirates Skywards;
    • Emirates Qantas Alliance means the alliance pursuant to which Emirates and Qantas cooperate in respect of various aspects of their respective commercial businesses, as provided for pursuant to the Qantas Coordination Agreement;
    • Emirates Skywards means, as the context requires, Emirates operating a loyalty programme on its own and on behalf of flydubai as one loyalty programme for both airlines, and the name given to the loyalty programme itself. Emirates Skywards is a trademark or registered trademark of Emirates;
    • flydubai means Dubai Aviation Corporation (trading as “flydubai”), a corporation established by Law No. (11) of 2008;
    • flydubai Customer Centre means each of the flydubai contact centres for flydubai’s customers and having the contact details as published by flydubai;
    • flydubai Flight(s) means any flight marketed and operated by flydubai;
    • flydubai Website means flydubai.com;
    • Family Head means a Member who has registered a My Family account and is given the role of ‘Family Head’ in respect of such account;
    • Family Member means a Member who has joined a My Family account on the invitation of a Family Head;
    • Flex or Flex Plus Fare is any non‑discounted Emirates commercial fare which is not subject to the Special Fare or Saver Fare restrictions;
    • Instant Upgrade means an Upgrade Reward availed at the airport check‑in desk or on board the aircraft;
    • Invalid Miles means any Miles that have been (in Emirates’ reasonable opinion) accrued by and/or credited to a Member Account as a direct or indirect result of any:
      1. error or mistake;
      2. system malfunction; or
      3. Programme Misuse.
    • Member means a person who has applied for membership of the Emirates Skywards loyalty programme and has been issued a membership number in this respect;
    • Membership Tier means a membership level in the Emirates Skywards loyalty programme, and the terms “Platinum”, “Gold”, “Silver” and “Blue” shall be construed as a reference to the relevant Membership Tiers of the same name;
    • Membership Tier Period means each of, the continuous uninterrupted period starting on and from the date of a Member’s Membership Tier qualification and ending on the last day of the same calendar month in the subsequent calendar year, and (where applicable) each subsequent period of 12 months thereafter;
    • Membership Tier Requirements has the meaning given to it in Clause 5.1;
    • Membership Tier Review Date means, as the case may be, the date on which Emirates reviews a Member’s Account to (i) determine whether such Member has met the relevant Membership Tier Requirements to retain their existing Membership Tier, or (ii) determine whether such Member has met the relevant Membership Tier Requirements to be upgraded into the next Membership Tier.
    • Membership Tier Upgrade Period means the continuous uninterrupted period starting on a Member’s Membership Tier Review Date and ending on the first day of the same calendar month in the previous calendar year;
    • Miles means, unless otherwise stated, Skywards Miles and Tier Miles;
    • Miles Calculator means the calculator on the Website which determines how many Miles will be credited to a Member's Account when he or she takes a Qualifying Flight; or the number of Miles to be redeemed for an Emirates Flight Reward ticket;
    • My Family means the Emirates Skywards product known as ‘My Family’ allowing a Members to set up or join a ‘My Family’ account;
    • Operational Date means 31 March 2013;
    • Partner means a third party provider of goods or services that is participating in Emirates Skywards from time to time, and may include airlines (with the exception of flydubai), hotels and resorts, financial, leisure and lifestyle service providers and car hire companies;
    • Programme Misuse means any act or omission of a Member (or a third party for the benefit of such Member) in respect of the Emirates Skywards programme that, in Emirates’ reasonable opinion, constitutes any:
      1. misrepresentation;
      2. fraudulent activity (including, without limitation, providing forged or falsified documents);
      3. breach of these Programme Rules;
      4. breach of the Emirates Conditions of Carriage(Opens page in the same tab) for Passengers and Baggage in force from time-to-time;
      5. misuse or unintended exploitation of the Emirates Skywards programme and/or any Partner loyalty programme, product or service;
      6. the use or redemption of Miles in any manner that is not expressly authorised by Emirates under these Programme Rules;
      7. non-sanctioned transaction, or unauthorised purchase or sale, of Miles or Rewards; or
      8. illegal activity.
    • Programme Rules means these terms and conditions in force from time-to-time in respect of Emirates Skywards;
    • Qantas means Qantas Airways Limited;
    • Qantas Termination Date means the date on which the Emirates Qantas Alliance terminates;
    • Qualifying Flight(s) means a flight(s) on Emirates, or flydubai, or a Codeshare Flight(s) marketed by Emirates or flydubai but operated by another airline, between the point of origin and point of destination of the outward and/or return journey, but excluding any flights availed on any of the following ticket types:
      1. tickets awarded as part of any prize or promotion;
      2. industry discounted and agent discounted tickets (e.g. ID/AD flight tickets);
      3. specially discounted government and diplomatic tickets;
      4. free travel, non-scheduled or charter-flight tickets; and
      5. specially discounted non-public travel tickets.
    • Qantas Travel Member means a Member:
      1. whose membership commenced on or after the Operational Date; and
      2. who has flown more than eight sectors since the Operational Date on flights operated by Qantas
    • Reward means the specified good(s) and/or service(s) to be provided by Emirates Skywards or a Partner to a Member in exchange for Skywards Miles, including without limitation Classic Rewards and Upgrade Rewards;
    • Skysurfer(s) means a Member who is aged between 2 and 17 years of age;
    • Skywards Everyday means the Emirates Skywards product that is part of the Emirates Skywards loyalty programme and which allows Members to earn Miles with select brands across the UAE via the Skywards Everyday App;
    • Skywards Skysurfers means the exclusive Emirates Skywards club for Skysurfers;
    • Skywards Miles means points accrued by a Member under the Emirates Skywards loyalty programme and referred to as ‘Skywards Miles’ that are earned when a Member avails a Qualifying Flight or purchases qualifying goods and services from any Partner and which can be redeemed for Rewards under the Programme Rules, but excluding Tier Miles;
    • Skywards+ Member means a subscribing Member of the Emirates Skywards product known as ‘Skywards+’, as more particularly detailed in these Programme Rules;
    • Special Fare or SaverFare means an Emirates fare that is subject to eligibility restrictions relating to purchase and/or limited seat availability, the applicable sale period, restrictive conditions (including, but not limited to change fees; min/max stay; flight restrictions or advance purchase), and all fares sold by other airlines for journeys partly flown on Emirates;
    • Tier Bonus Miles means additional Skywards Miles accrued by Platinum, Gold and Silver Members, earned by taking a Qualifying Flight(s);
    • Tier Miles means points (excluding Skywards Miles) accrued by a Member under Emirates Skywards referred to as ‘Tier Miles’ in respect of qualification for a Membership Tier;
    • Unused Miles means, at any given point in time, any Miles in a Member’s Account that have not yet been redeemed or transferred in accordance with the Program Rules and have not yet expired;
    • Upgrade Reward means the redemption of Skywards Miles for travel in a higher cabin than the class shown on the Emirates Flight ticket;
    • USD means United States Dollars; and
    • Website means the Emirates Skywards website at emirates.com.
  2. In these Programme Rules, unless a contrary intention appears:
    • a reference to the singular includes a reference to the plural, and vice versa;
    • a reference to a gender includes a reference to the opposite gender;
    • a reference to a party includes a reference to its authorised employees; and
    • headings are inserted for the purpose of convenient reference only.

2. Account Registration and Membership

  1. Application for an Account and membership of Emirates Skywards is open to any individual who is at least two years of age. A corporation, firm, partnership or other entity is not eligible to become a Member.
  2. An applicant for membership must supply all of the information required in the Emirates Skywards enrolment form. Applications in respect of Members under 18 years of age must be signed and/or consented to by a parent or guardian. Emirates Skywards may accept or reject any application for membership in its absolute discretion.
  3. Emirates Skywards will issue a Member with a permanent digital membership number and Account against which his or her Miles will be accrued. A Member will be able to access the digital membership card via the Emirates App after enrolment. A Member can either quote his or her membership number or present it via the Emirates App, mobile website, email or as a saved image on a portable device during travel on Qualifying Flights and at the time of paying for other qualifying goods or services. The digital membership card is available to all Members. The digital membership card provides Members with the same level of benefits they use to receive while using the physical card (if applicable). The digital membership card may state an expiry date and, if so, is only valid for use up to that expiry date. The digital membership card will also have a validity date for a Member’s Membership Tier. The digital membership card may only be used by the Member named on that card. Each Member’s name must be entered in English as it appears on their passport. A digital membership card is not a credit card and is used for the purpose of identification as a Member only. A digital membership card is not transferable and at all times remains the property of the issuer.
  4. Members must not misuse their membership in the Emirates Skywards loyalty programme, including by:
    1. engaging in illegal or fraudulent activities; or
    2. selling, assigning, transferring or acquiring, or offering or advertising to sell, assign, transfer or acquire any Reward, Miles or other benefit offered to Members under the Emirates Skywards programme or Miles other than in accordance with the Programme Rules.
  5. In the event of a breach of these Programme Rules by a Member, including without limitation any breach of Clause 2.4 above, Emirates Skywards reserves the right to terminate the membership Account in accordance with these Programme Rules. Unused Miles will be forfeited in the event of any such termination.
  6. A Member may at any time cancel and terminate their membership Account by advising an Emirates Contact Centre or via the relevant section on the Emirates App (iOS version).
  7. If any Member terminates their Account or otherwise cancels their Emirates Skywards membership, all of such Member’s Unused Miles and any unutilised Rewards shall be immediately forfeited so as to be null and void and no cash value shall be credited or paid to such Members.
  8. Emirates Skywards may in its absolute discretion suspend, cancel or terminate a membership or a Member's Account and/or accumulated Miles at any time, in which case any Unused Miles held in the Member’s Account may be voided and thereafter shall be unavailable for use by such Member and permanently removed from such Member’s Account.
  9. In the event of Emirates becoming aware of a Member’s death or bankruptcy, such Member’s membership Account shall terminate immediately. In addition, where the deceased or bankrupt Member is also the Family Head of a My Family account, the relevant My Family account will also terminate. In case of such termination(s), Unused Miles that are held in a Member’s individual Account and, if applicable, their My Family account (together with any other benefits or privileges available in either of such accounts) shall be null and void. In the event of a Member’s death, Emirates Skywards may, in its sole discretion, credit such deceased Member’s Unused Miles to their legal beneficiaries, provided that (i) either the deceased Member’s Account or, if applicable, their My Family account held a minimum balance of 2,000 Miles at the time of the relevant account’s termination, and (ii) the legal beneficiary contacts Emirates with a claim for the Unused Miles in the deceased’s Account within 6 months of the relevant Member’s death. Any application submitted by or on behalf of a legal beneficiary for the deceased Member’s Unused Miles must be accompanied by (i) a copy of the deceased Member’s death certificate; (ii) a copy of the deceased Member’s last will or testament, court order or other satisfactory legal documentation demonstrating the legal beneficiary’s entitlement to the Unused Miles; and (iii) any other supporting documentation that may be requested by Emirates.
  10. Member Accounts are not transferable. Members are not permitted to hold more than one Account. All Miles and Rewards are accrued by, or issued to, a Member in his or her Account.
  11. Each Account must be registered against a unique email address. Where multiple Accounts share the same email address, such Accounts may be placed under audit, restricting such Members’ access to their Accounts (including, without limitation, access to their Skywards Miles and Account benefits and features) for the duration of such audit.
  12. Activity statements will be available to a Member via the Website and Emirates App while Emirates considers him or her to be an active Member and will include information concerning Miles accrued, redeemed and expired. If a Member believes any information contained in the statement (including information relating to Miles accrued, redeemed or expired) to be inaccurate, the Member must notify Emirates Skywards immediately and in any event no later than 90 calendar days following the date of the relevant earning activity. Where a Member fails to notify Emirates of any discrepancies in their statement within such time period, the information will be deemed to be correct and accepted as such by a Member. Where a Member raises a dispute regarding any statement, Emirates may require such Member to submit supporting documentation and evidence as Emirates deems necessary in its discretion.
  13. If a Member changes their legal name, such Member must (i) immediately notify Emirates Skywards of such change in writing, and (ii) provide all such documentation as Emirates may require, in order to evidence the name change. Emirates may require additional information for Account validation purposes in respect of any change to a Member's personal details. The Member’s new name must then continue to match the Member’s name as it is listed on their passport.
  14. All tax, duties and other liabilities arising from Members’ (i) accumulation of Miles, or (ii) receipt and use of Rewards, are and remain the sole responsibility of each Member and must be paid prior to the issuance of any Reward. Emirates Skywards gives no warranty or assurance in relation to such tax, duties or other liabilities.
  15. Members who are under 18 years of age are unable to conduct certain transactions (such as buying or transferring Skywards Miles and redeeming Rewards) on the Website or the Emirates App.
  16. In order to ensure the continued value and integrity of the Emirates Skywards programme for Members, Emirates continually monitors Miles activity in connection with the programme. Emirates Skywards may conduct an audit on a Member’s Account for any reason as determined by Emirates in its sole discretion. During such audit, a Member’s Account (and any associated My Family account) will not be available for use and the Member will be unable to avail any Rewards or otherwise redeem Miles. If Emirates conducts such an audit on an Account, Emirates (i) will notify the relevant Member that such audit is taking place, and (ii) may request that the Member provides additional information as Emirates may deem necessary (in its discretion) in order to complete the audit, (an “Audit Notification”), and the Member must comply with any such Audit Notification from Emirates within any timeframe(s) specified therein. If (i) a Member fails to respond to an Audit Notification to Emirates’ satisfaction, (ii) fails to respond to an Audit Notification within 90 calendar days of such Audit Notification, (iii) or Emirates identifies any issues of concern (including, without limitation, any fraudulent activity or Programme Misuse) following the Account audit, Emirates may immediately terminate such Member’s Account. In the event of such Account termination, any and all Unused Miles shall be voided and no cash value shall be credited or paid to such Members.

3. Skywards Skysurfers

  1. Members who are between 2 and 17 years of age automatically become members of Skywards Skysurfers. 
  2. Once a Skysurfer turns 18 years old they will be given the opportunity to transition their Account into an individual Account managed solely by the Member, in which case the registered parent/guardian shall no longer have access to the Member’s Account. To complete the transition, the Member will need to call the Emirates Contact Centre or use the live chat function on the Website. The Member will need to provide the relevant Emirates Contact Centre agent with (i) their Account membership number, and (ii) a new unique email address for the Account, to reset their Account password and create their new Account login credentials.
  3. Skysurfers are subject to these Programme Rules and may have to be accompanied by an adult Member when utilising certain benefits such as lounge access and chauffeur drive services.
  4. Skysurfers are eligible to earn Skywards Miles for all Emirates and flydubai Flights. Skysurfers (via their parent/guardian) may also redeem Skywards Miles for flight upgrades on Emirates Flights prior to airport check in on behalf of the Skysurfer. Skysurfers’ registered parents and/or guardians can redeem their Skywards Miles for all Emirates Flights and other airline Partners.
  5. Subject to Clause 3.6 below, effective on and from 1 April 2024 any Skywards Miles held in a Skysurfer’s Account shall no longer expire. Once a Skysurfer turns 18 years old, all Skywards Miles still held in their Account on the date of their 18th birthday shall expire on the last day of the month in which they turn 21 years old. Skywards Miles earned in an Account on or after a Skysurfer’s 18th birthday shall expire in accordance with Clause 9.1 of the Programme Rules.
  6. Emirates Skywards’ Covid-19 policy on mileage expiry is no longer applicable. Any Skywards Miles held in a Skysurfers Account that were reinstated or extended as part of such policy shall no longer be extended or reinstated. Such Skywards Miles shall continue to expire in accordance with their stated expiry date and shall not benefit from the non-expiry policy set out in Clause 3.5 above. 
  7. Skysurfers are eligible for certain benefits (such as extra baggage allowance and priority check in) based on their Membership Tier.

4. Account Management

  1. Members may nominate a “TravelCo‑ordinator” (who must be at least 18 years of age) for their Account by writing to an Emirates Contact Centre or through submission by the Member via the Website. Travel Co-ordinators shall have authority to manage aspects of the relevant Member’s Account on behalf of such Member and, through an Emirates Contact Centre, shall have the ability to (on behalf of the relevant Member):
    1. access and obtain information from the Member’s Account;
    2. claim Rewards; and
    3. amend any Account information held by Emirates concerning their Emirates Skywards membership.
  2. Any individual who accepts appointment as a Travel Co‑ordinator agrees to be bound by and comply with these Programme Rules. All activities conducted by a Travel Co‑ordinator in connection with a Member’s Account shall be conducted in line with these Programme Rules. All Account activity conducted by the Travel Co‑ordinator shall be deemed to be conducted on behalf of the relevant Member and Members shall be responsible for any Programme Misuse by their Travel Co‑ordinators.
  3. Prior to appointment, Travel Co‑ordinators must provide Emirates with proof of identity and their contact details. The Travel Co‑ordinator and Member warrant and represent to Emirates that all information provided relating to the identity of the Travel Co‑ordinator (including their contact details) are true and accurate, and that they shall continue to be true and accurate for as long as the Travel Co-ordinator is identified on the Member’s Account as such. The provision of any false or misleading information will result in the Travel Co‑ordinator’s appointment being terminated by Emirates. If the Member or their Travel Co-ordinator breaches any of their obligations as set out in this clause 4, Emirates may immediately terminate the Member’s Account.
  4. If Emirates determines in its sole discretion that the activities of a Member’s Travel Co‑ordinator constitute any Programme Misuse, Emirates Skywards reserves the right to terminate a Member's Account in accordance with Clause 21.2 (Liability) and/or to terminate the Travel Co‑ordinator’s appointment.
  5. A Travel Co‑ordinator who is not a Member is not entitled to any Emirates Skywards membership benefits or privileges.

5. Membership Tier

  1. In determining whether a Member (i) is to be granted a Membership Tier upgrade, (ii) shall retain their existing Membership Tier, or (iii) be downgraded to the previous Membership Tier, such Member must meet the following qualification and eligibility requirements during their relevant Membership Tier Period and Membership Tier Upgrade Period (as the case may be) (the “Membership Tier Requirements”):
    • Silver Membership Tier Requirements:
      1. earn a minimum of 25,000 Tier Miles; or
      2. avail a minimum of 25 Qualifying Flights (but excluding any flight where the ticket was granted via a Reward);
    • Gold Membership Tier Requirements:
      1. earn a minimum of 50,000 Tier Miles; or
      2. avail a minimum of 50 Qualifying Flights (but excluding any flight where the ticket was granted via a Reward);
    • Platinum Membership Tier Requirements:
      1. earn a minimum of 150,000 Tier Miles; AND
      2. avail a minimum of 1 Business class or 1 First class Qualifying Flight (but excluding any flight where the relevant Business/First class ticket has been purchased using Cash+Miles or granted via any Reward).
  2. A Membership Tier is only valid for the duration of a Member’s current Membership Tier Period. If a Member fails to achieve the relevant Membership Tier Requirements during their applicable Membership Tier Period, then such Member’s Membership Tier shall be downgraded to the previous Membership Tier.
  3. Any Tier Miles earned or Qualifying Flights availed in excess of the Membership Tier Requirements in any Membership Tier Period or Membership Tier Upgrade Period will not be carried forward or contribute to any subsequent Membership Tier Period or Membership Tier Upgrade Period (as the case may be).
  4. Platinum, Gold and Silver Members accrue Tier Bonus Miles at the following rates:
    1. Platinum Member = 100% of Base Miles earned
    2. Gold Member = 75% of Base Miles earned
    3. Silver Member = 30% of Base Miles earned
  5. Tier Bonus Miles contribute to a Member’s total balance of Skywards Miles only and do not contribute to a Member’s total balance of Tier Miles.
  6. The Membership Tier Requirements (including, without limitation, the number of Tier Miles and Qualifying Flights) required for any Membership Tier may be changed by Emirates at any time without notice, save that Emirates shall communicate such change via these Programme Rules, the Website or the Emirates App at the time of such change.
  7. If a Member qualifies for or is granted any Membership Tier as a result of any (i) error or mistake; (ii) system malfunction; or (iii) Programme Misuse, Emirates may withhold any Membership Tier upgrade or downgrade such Member’s Membership Tier accordingly.
  8. Emirates may establish new Membership Tiers or make changes to its Membership Tiers at its sole discretion.

6. Tier Benefits and Privileges

  1. Advance Seat Selection
    Members may be entitled to complimentary advance seat selection on Emirates Flights based upon their Membership Tier on the day of travel. The relevant advance seat selection benefits for each Membership Tier are as published here(Opens page in the same tab). All terms applicable to advance seat reservation and selection, available here(Opens page in the same tab), shall apply to Members’ availing of their advance seat selection benefits.

  2. Complimentary Home Check‑In (Platinum Only): Complimentary home check‑in (the “Check-in Service(s)”) is available to Platinum Members travelling in any cabin on an Emirates Flight departing from Dubai International Airport and are provided by Delivering Your Bags Passenger Luggage Delivery L.L.C (“DUBZ”). Platinum Members’ availing of the Check-in Services shall be subject to any exclusions in these Programme Rules and the following conditions:
    1. Platinum Members may avail of these Check-In Services for themselves, and up to four guests. The guest(s) must be travelling on the same Emirates Flight as the Platinum Member and check‑in location must be from the same address as the Platinum Member. The Platinum Member must pay for any additional guest(s) and any excess baggage above the permitted limit.
    2. The Supplier’s, Delivering Your Bags Passenger Luggage Delivery L.L.C (‘Check-in Supplier’), terms and conditions shall govern the supply of the Services. The terms and conditions are as set out on https://dubz.com/pages/service‑terms‑conditions(Opens an external website in a new tab) (“DUBZ Terms and Conditions”).
    3. Platinum Members may book the Check-in Services at least 24 hours prior to the departure of the Emirates Flight via any of the following channels:
      1. Emirates Contact Centres at 600 555555;
      2. Online at DUBZ’s Home check in site on the Website; or
      3. DUBZ’s call centre at +971 4 872 8487.
    4. After booking the Check-in Services, the Check-in Services can be scheduled between 48 and 6 hours before departure of the Emirates Flight. During the scheduled check‑in period, a check‑in agent will come to the Platinum Member’s home, hotel or office to:
      1. check travel passenger documents;
      2. weigh and tag passenger bags;
      3. print passenger boarding passes; and
      4. deliver passenger bags to the Emirates Flight.
    5. Cancellations. If a Platinum Member wishes to cancel booked a Check-in Service, this must be done a minimum of 4 hours prior to the scheduled check‑in period. Cancellation can be done by either:
      1. DUBZ’s call centre at +971 4 872 8487; or
      2. an Emirates Contact Centre at 600 555555.
    6. Exclusions. Check-in Services are not available if the Platinum Member is:
      1. travelling on a ticket that was wholly redeemed using Skywards Miles. For clarity, tickets purchased using Cash+Miles can avail of this service;
      2. travelling on a direct flight to Tel Aviv or the USA (except via Milan and Athens);
      3. travelling on a Codeshare Flight;
      4. travelling with AVIH (Animal Vivant in Hold);
      5. travelling with firearms (WEAP) (Weapons, firearms or ammunition carried as checked baggage);
      6. travelling with MEDA customers (customer with medical clearance);
      7. travelling on industry staff tickets or agency tickets (e.g. ID/AD tickets) or rebate tickets; and
      8. is subject to any other exclusions as set out in the DUBZ Terms and Conditions.
    7. Liability. By any Check-in Services, Platinum Members acknowledge and agree that the Check-in Services are being provided by DUBZ which is a third party, and DUBZ is wholly responsible for the provision of all Check-in Services. Any liability arising in connection with the Check-in Services will be between the availing Platinum Member and DUBZ in accordance with the DUBZ Terms and Conditions. To the fullest extent permitted by law, Emirates disclaims any and all liability arising in connection with the Check-in Services. Any and all Platinum Member claims or complaints relating to any failure of DUBZ or defects in the Check-in Services should be made directly to DUBZ.
    8. In the process of availing the Check-in Services, Platinum Members may view and access platforms which include links to third party websites that are controlled and maintained by third parties. Any link to other websites is not an endorsement by Emirates of such websites and the Platinum Members acknowledge and agree that Emirates is not responsible nor liable for the content or availability of any such third party sites.
    9. General: These Programme Rules are intended to include the applicable provisions of the DUBZ Terms and Conditions so far as it relates to the provisions of the Services. In case of any conflict between these Programme Rules and the DUBZ Terms and Conditions, these Programme Rules shall prevail.

  3. Complimentary lounge access.

    1. Emirates Flights 
      Members may be entitled to complimentary lounge access when availing Emirates Flights based upon their Membership Tier on the day of travel. The eligibility of each Membership Tier to access Emirates lounges shall be as published here(Opens page in the same tab). All terms applicable to Emirates lounge access, including those available here(Opens page in the same tab), shall apply to Members’ availing of their Emirates lounge access benefits. The aforementioned lounge access benefits are only available to Members when travelling onwards on an Emirates Flight or Qantas Codeshare Flight. Only individuals who are travelling on the same Emirates Flight or Qantas Codeshare Flight as the Member shall be eligible to be assigned by the Member as their guest for the purposes of availing these lounge access benefits. Lounge access is not available to Members or guests travelling on industry tickets, staff tickets or agency tickets (e.g. ID/AD tickets).

    2. flydubai Flights 
      Gold and Platinum Members (based upon their Membership Tier on the day of travel) may be entitled to complimentary Emirates lounge and/or flydubai lounge access when availing flydubai Flights as set out in the table below. All terms applicable to flydubai lounge access shall apply to Members’ availing of their lounge access benefits. The aforementioned lounge access benefits are only available to Members when travelling onwards on a flydubai Flight. Only individuals who are travelling on the same flydubai Flight as the Member shall be eligible to be assigned by the Member as their guest for the purposes of availing these lounge access benefits. Lounge access is not available to Members and guests travelling on industry tickets, staff tickets or agency tickets (e.g. ID/AD tickets). Emirates reserves the right to remove this Partner benefit at any time without advance notice to Members.

      LoungeMembership TierComplimentary Guest
      flydubai Business Class lounge at DXB Terminal 2Gold & PlatinumNone
      Emirates Business Class Lounge DXB Terminal 3, Concourse B&C (based on departure gate)Gold1 adult or child
      Emirates First Class Lounge DXB Terminal 3, Concourse B&C (based on departure gate)Platinum1 adult and 2 children under the age of 17
      flydubai lounges outside of DubaiGold & PlatinumNone                                        

    3. Air Canada Maple Leaf Lounge 
      Gold and Platinum Members (based upon their Membership Tier on the day of travel) may be entitled to complimentary Air Canada Maple Leaf lounge access when departing on or connecting to an Air Canada operated flight or Emirates Flight between Dubai and Canada (Toronto and Montreal only), as set out in the table below. All terms applicable Air Canada Maple Leaf lounge(Opens an external website in a new tab) access, shall apply to Members’ availing of these lounge access benefits. Only individuals who are travelling on the same flight as the Member shall be eligible to be assigned by the Member as their guest for the purposes of availing these Air Canada Maple Leaf lounge access benefits. Lounge access is not available to Members and guests travelling on industry tickets, staff tickets or agency tickets (e.g. ID/AD tickets). Emirates reserves the right to remove this Partner benefit at any time without advance notice to Members.

      LoungeMembership TierComplimentary Guest
      Air Canada Maple Leaf lounge in Toronto and MontrealGold1 adult or child
      Air Canada Maple Leaf lounge in Toronto and MontrealPlatinum1 adult and 2 children (under 17)

    4. Qantas Lounges 
      Gold and Platinum Members (based upon their Membership Tier on the day of travel) may be entitled to complimentary Qantas Lounge access when travelling on a Qantas operated flight (including when connecting to/from an Emirates Flight), as set out in the table below. All terms applicable to Qantas Lounge access(Opens an external website in a new tab) shall apply to Members’ availing of these lounge access benefits. Only individuals who are travelling on the same Qantas operated flight as the Member shall be eligible to be assigned by the Member as their guest for the purposes of availing these Qantas Lounge access benefits. Lounge access is not available to Members and guests travelling on industry tickets, staff tickets or agency tickets (e.g. ID/AD tickets). Emirates reserves the right to remove this Partner benefit at any time without advance notice to Members.

      Domestic Journeys - Qantas Operated Flights
      LoungeMembership TierComplimentary Guest
      Qantas Club LoungesGold1 adult
      Qantas Club LoungesPlatinum1 adult and 2 children (under 17)
      Qantas Domestic LoungesPlatinum1 adult and 2 children (under 17)
      International Journeys – Qantas Operated Flights
      LoungeMembership TierComplimentary Guest
      Qantas International Business Lounges across Australia, Europe and AsiaGold1 adult
      Qantas International Business Lounges across Australia, Europe and AsiaPlatinum1 adult and 2 children (under 17)
      Qantas International First Lounges across Australia, Europe and Asia (where available)Platinum1 adult and 2 children (under 17)

  4. Paid Emirates lounge access at Dubai and eligible international airports
    Subject to availability, Members may pay for additional lounge access at Dubai International Airport (DXB) and eligible international airports, as set out here(Opens page in the same tab), subject to the Paid Lounge Access Terms and Conditions(Opens page in the same tab). The cost(Opens page in the same tab) of such paid lounge access shall be as set out by Emirates from time-to-time.

  5. Infants aged below 2 years accompanied by a Member who has access to an Emirates lounge (whether paid-for or complimentary) will be granted complimentary lounge access. Members who have opted to pay for lounge access must ensure that all payments due are made to the lounge staff prior to admittance (and in respect of any overstay fees, at the time of leaving the relevant Emirates lounge). Member access to an Emirates lounge is subject to any and all terms and conditions and codes of conduct that may apply to lounge access, including, without limitation rules in respect of minimum ages, unacceptable behaviour and dress, as determined by Emirates in its sole discretion from time-to-time (or as determined by Emirates Partners where applicable). Learn more about lounge access.(Opens page in the same tab)

  6. Emirates reserves the right in its sole discretion to suspend or withdraw the Emirates lounge access benefit from a Member in the event of any misconduct, fraud or misuse of the Emirates lounge access benefits or the Emirates lounge facilities.

  7. Members utilising Emirates lounge access benefits must be neatly presented and comply with any and all dress code requirements, as determined by Emirates in its sole discretion. Emirates reserves the right to decline Member access to Emirates lounges in circumstances where:
    • a Member’s behaviour is of a nature that is disruptive, abusive or offensive to staff or other customers;
    • a Member fails to adhere to any request or instruction from Emirates’ staff; or
    • a Member makes non-mandatory adjustments to their travel itinerary whilst they are in the Emirates lounge that extend more than four hours beyond original scheduled flight departure.

  8. For non-transit passengers departing from Dubai, Emirates reserves the right to limit complimentary lounge access to 4 hours prior to flight departure. Emirates Skywards Members utilising lounge access as a Membership Tier benefit are eligible to enter the lounge stipulated on their boarding pass and are not permitted to enter and exit multiple lounges ahead of the flight departure.

  9. Baggage Allowance Tier Benefits
     
    Additional baggage allowances are available to Platinum, Gold and Silver Members travelling on Emirates Flights and flydubai Flights. The additional baggage allowance benefits are different for Emirates Flights and flydubai Flights, and varies based on the destination to which the Member is travelling as certain routes apply weight concept (the total amount of weight) and others apply piece concept (the total pieces of luggage). The following table sets out the relevant allowances:

    Additional Checked Baggage Allowance by Membership Tier
    Membership TierIATA Piece Concept Routes on Economy and Premium Economy on Emirates FlightsIATA Piece Concept Routes on Business and First on Emirates FlightsIATA Weight Concept on Emirates Flights and flydubai Flights
    SilverNoneNone12kg
    Gold1 piece of 23kg1 piece of 32kg16kg
    Platinum1 piece of 23kg1 piece of 32kg20kg

    The maximum allowance in any cabin shall not exceed 3 pieces of checked baggage. All sectors and flights in the Member’s travel itinerary must be at least Business Class or above to receive Business Class related baggage allowance benefits described above.

    The Baggage Allowance Tier Benefits described in this section do not apply on flights operated by other airlines (including without limitation Codeshare Flights) or on tickets that include sectors operated by other airlines.

  10. Travel Priority Benefits

    1. On sold out flights, reserved booking priority shall be granted as follows:
      1. to Platinum and Gold Members (respectively) when booking Economy class Emirates Flight tickets in the highest Flex Plus fare for the cabin; and
      2. to Platinum Members when booking Business class Emirates flight tickets in the highest Flex Plus fare in the cabin.
        Reservations and bookings may not be possible on highly over-booked flights, during major holidays, during special events or on restricted flights. Accordingly, Emirates makes no warranty or guarantee of booking availability or seat priority. This benefit can only be accessed by calling an Emirates Contact Centre at least 48 hours prior to flight departure. Contact us(Opens page in the same tab).
    2. Priority baggage tagging is available to Platinum and Gold Members travelling in any class on Emirates Flights and flydubai Flights. Silver Members get priority baggage tagging on flydubai Flights only. Learn more about baggage handling(Opens page in the same tab)
    3. At Emirates Terminal 3, Dubai International airport:
      • Silver members and up to 4 guests travelling in Premium Economy or Economy Class will check in at the dedicated Silver counters located in Area 6 in the Economy check in area.
      • Gold members and up to 4 guests can check in at any Business Class counter, regardless of class of travel.
      • Platinum members and up to 4 guests can check in at the First Class counter, regardless of class of travel.
    4. At all other airports on the Emirates network:
      • Silver and Gold members and up to 4 guests each can check in for Emirates Flights at the Business Class counter, regardless of class of travel.
      • Platinum members and up to 4 guests can check in in for Emirates Flights at the First Class counter, regardless of class of travel.
    5. Silver, Gold and Platinum Members can check in for a flydubai Flight, at flydubai Business Class counter, regardless of class of travel.
    6. Silver, Gold and Platinum members are invited to board early on all Emirates flights from all airports on the Emirates network.

  11. Additional Platinum Benefits

    1. Skywards Miles held in the Accounts of Platinum Members do not expire for as long as the relevant Member retains their Platinum status. Accordingly, an Adjusted Expiry (as defined in Clause 9 below) date will be displayed to Platinum Members in cases where the Member has Skywards Miles that, as per Standard Expiry (as defined in Clause 9 below), were originally due to expire within their current Membership Tier Period. The Adjusted Expiry will always be a date that is two (2) months after the Member’s upcoming Membership Tier Review Date. By way of illustration only: if a Platinum Member (with next Membership Tier Review Date of 31 August 2019) has Skywards Miles due to expire on 31 January 2019 as per Standard Expiry, this Member will see an Adjusted Expiry date of 31 October 2019 (calculated as two (2) months after their upcoming Membership Tier Review Date).
    2. As soon as a Member meets the Membership Tier Requirements for Platinum and is then upgraded to the Platinum, the Adjusted Expiry date will be updated and apply against any Skywards Miles that, as per Standard Expiry, were due to expire within their current Membership Tier Period. Any Skywards Miles that expired prior to the Member’s upgrade to Platinum will not be reinstated and shall remain as expired (including, without limitation, in cases of retroactive claims for missing Skywards Miles which may have led to a Member being upgraded to Platinum prior to the Standard Expiry date).
    3. Each time a Member meets the Membership Tier Requirements for Platinum and retains their Platinum status, any unused Skywards Miles that had an Adjusted Expiry date will be further extended to a date that is two (2) months after the Member’s next Membership Tier Review Date.
    4. If a Platinum Member fails to meet the Membership Tier Requirements for retention of their Platinum status and is therefore downgraded to a lower Membership Tier, then any unredeemed Skywards Miles with an Adjusted Expiry will then expire as per the Adjusted Expiry date stated on a Member’s Account.
    5. Adjusted Expiry will apply to the portion of Skywards Miles pooled into the My Family account by a Platinum Member only, irrespective of whether as a Family Head or as a Family Member, however will not apply to any other portion of the Skywards Miles held in the My Family pool to which Standard Expiry applies.
    6. Adjusted Expiry will apply to Skywards Miles where additional validity was previously purchased through the Extend Miles or Reinstate Miles (both as defined in Clause 10) products.
    7. For the avoidance of doubt, each Member’s Skywards Miles will expire on the stated date of expiry as listed on the relevant Account.
    8. Membership Tier benefits and privileges applicable to each Membership Tier shall only be valid and provided to a Member for the period during which such Member holds valid status at the applicable Membership Tier.
    9. Emirates may, at any time and without notice (save that Emirates shall communicate such change via these Programme Rules, the Website or the Emirates App at the time of such change), adapt, change or remove any benefits and privileges that are applicable to any Membership Tier.

  12. Exclusive Platinum Privileges
     
    Select Platinum members can activate Exclusive Platinum Privileges, including Tier Miles Rollover, Discounted upgrades and Complimentary upgrades. Learn more about the terms and conditions here.

7. Earning Miles

  1. Subject to the terms of these Programme Rules, Members with active Accounts can earn and accrue Skywards Miles as follows:
    • availing Qualifying Flights; and
    • availing or purchasing qualifying Emirates or Partner services, goods or products.
  2. Subject to the terms of these Programme Rules, Members can earn and accrue Tier Miles as follows:
    • availing Qualifying Flights; and
    • availing or purchasing qualifying Emirates or Partner services, goods or products.
  3. Members may begin to earn and accrue Miles in accordance with these Programme Rules starting on and from their Account registration date. Qualifying Flights availed by Members no more than two months prior to Account registration shall be eligible for Miles, subject to the Member contacting Emirates and claiming such Miles within 6 months of the Account registration date. No other transaction (including the availing of applicable Partner services, goods or products) of a Member that were undertaken prior to such Member’s Account registration shall be eligible for earning or accruing Miles. All Miles earned by Members for Qualifying Flights can be viewed by Members via the Member Statement on the Website and the Emirates App.
  4. To earn Miles, Members must produce a digital membership card, link their accounts or quote their membership number (as may be required from time to time by Emirates or the applicable vendor) at the time of (i) reservation or check‑in for Qualifying Flights, and (ii) paying for (or subscribing to, as the case may be) other qualifying Emirates or Partner goods or services. If a Member opts to list their Emirates Skywards membership number against a flight listing, the Emirates Skywards membership number cannot then be removed and replaced with any other membership number (whether Emirates Skywards or that of a Partner’s frequent flyer loyalty programme) after such Member has checked‑in for the first flight of their itinerary.
  5. The number of Miles earned will depend on the origin, destination, class of travel and fare purchased in respect of each Qualifying Flight as declared upon purchase and at date of ticket issuance, except that in event of ticket reissuance it shall be as declared on the date of such subsequent ticket reissue. Use our Miles Calculator(Opens page in the same tab) to check the estimated earning values for a particular Qualifying Flight.
  6. The number of Miles earned on a Cash+Miles ticket in respect of each Qualifying Flight will be pro-rated against the cash amount paid by the Member for a commercial fare ticket for such Qualifying Flight, excluding carrier imposed charges, taxes and fees against which no Miles shall be earned. By way of illustration only: if the base fare of a quoted ticket is USD 2,000, and a Member then pays 60% of the fare in Cash and 40% of the fare with Skywards Miles using the Cash+Miles option, such Member will only earn 60% of the earnable Miles related to such flight.
  7. Cash+Miles tickets do not qualify to earn loyalty points in other airlines’ frequent flyer loyalty programmes.
  8. If a Member purchases a mixed fare and/or mixed cabin ticket on Qualifying Flights, Miles will be calculated and credited to the Member’s Account separately for each fare component. The endorsement text or additional information area of the ticket is a partial indicator only. Full details of Miles earned on mixed fare tickets can be viewed at any time under (i) the My Itinerary section of the Website, (ii) the Emirates Skywards section of the Emirates App, or (iii) under the Manage a Booking section of the Website or flydubai.com (as applicable).
  9. If a Member voids or refunds any part of a ticket, Miles will be credited only for the journey flown on Qualifying Flights on that ticket.
  10. For partially flown tickets on Emirates Qualifying Flights (including without limitation due to re-issuance or refund of the ticket), Miles earned will depend on the flown sector, class of travel and fare purchased on the ticket. If the journey has been partially flown by a Member, Miles will be credited only for the parts of that journey flown on that ticket. If a Member wishes to partially upgrade a ticket to a higher fare brand or higher class of travel with cash, additional Miles will be credited only for that specific part of the journey and will not apply to any previously completed flights within such journey.
  11. A Member who is upgraded to a different class of travel without a reissuance of their ticket (i.e. without receiving a new ticket number) will only receive Miles for the fare he or she has purchased with cash, as reflected on the ticket.
  12. Members will earn Miles as per the original ticketed class of travel. No additional Miles will be awarded to the Member in respect of Instant Upgrades availed in respect of any flight.
  13. The following types of flight tickets do not qualify to earn Miles:
    • staff travel (including employee) tickets;
    • industry and agent discounted tickets (e.g ID/AD tickets);
    • Reward tickets;
    • contra tickets;
    • prize and promotional tickets;
    • consultant and PR tickets;
    • specially discounted diplomat and government tickets;
    • free travel and non‑scheduled or charter flight tickets;
    • non‑public specially discounted travel tickets;
    • denied boarding options tickets; and
    • reward tickets issued by other frequent flyer or loyalty programmes in which Emirates Skywards is a participant.
  14. Members may claim Miles retroactively for Qualifying Flights that are Emirates Flights by contacting an Emirates Contact Centre (or via the Website) within six months of the date that such Emirates Flight was flown. To make such a retroactive claim, Members must provide Emirates with all requested information, including but not limited to; ticket number, flight details on the boarding passes, transaction documents, receipts and any other documents requested by Emirates. To make a retroactive claim for missing Miles for a flydubai Qualifying Flight, Members must make such claim to flydubai (on the flydubai Website or via the flydubai Contact Centre) within six months of the date the flydubai Flight was flown and must provide flydubai with all requested information, including but not limited to; ticket number, flight details on the boarding passes, transaction documents, receipts and any other documents requested by flydubai.
  15. Miles can only be earned for one loyalty programme for each flight or transaction unless otherwise stated by Emirates or an applicable Partner. Members who are also participants of other Partner loyalty programmes must select their preferred loyalty programme at the beginning of their journey. This applies to earning of Skywards Miles as well as other flight related benefits (including but not limited to airport lounge access, baggage allowance etc.) unless otherwise stated by Emirates or flydubai (where applicable). A Member may change the loyalty number at time of check‑in before the first flight commences but not at any other point thereafter. Miles can only be earned against one seat and one extra seat purchased per Qualifying Flight.
  16. Miles may take eight weeks or more to be credited to a Member’s Account from the date of any earning activity. Miles earned by a Member may only be used or redeemed by that Member (in accordance with these Programme Rules) once they have been credited to such Member’s Account.
  17. Skywards Miles (and where applicable, Tier Miles) can be earned on Qualifying Flights and eligible airline Partner flights where applicable, but not any other flights. In the case of airline Partner flights, it is the responsibility of each Member to verify that Skywards Miles are available to be earned via such flight, which shall be in accordance with any applicable terms and conditions of the Partner and at all times subject to these Programme Rules.
  18. Skywards Miles (and where applicable, Tier Miles) shall only be awarded for goods and services actually supplied to a Member following a purchase. No Skywards Miles (and where applicable, Tier Miles) will be earned in connection with goods or services which have been ordered but cancelled prior to utilisation by a Member, or in circumstances in which a Member fails to meet any obligation on his or her part in connection with the order of such goods or services.
  19. If a Member’s Qualifying Flight is cancelled, Emirates or flydubai may endorse a Member’s ticket to another carrier for carriage and a Member will continue to accrue Miles in accordance with the ticket they purchased as if the Qualifying Flight had proceeded per the original booking.
  20. If any Member acquires any Invalid Miles, Emirates may (as it so determines in its sole discretion):
    1. cancel and void any such Invalid Miles;
    2. where such Invalid Miles (or any portion of them) have been redeemed in exchange for any Reward or other benefit, cancel and void any such Reward or other benefit, save that where such Reward or other benefit has already been provided, Emirates may:
      1. deduct additional Skywards Miles from the Member’s Account calculated against the typical redemption cost of such Reward or other benefit;
      2. recover payment from such Member in respect of such Reward in the amount that would have otherwise been due if Invalid Miles had not been utilised to redeem such Reward, and/or
    3. downgrade such Member’s Membership Tier, 
    and in each of the above cases, no refund or other compensation shall be due to the Member from Emirates whatsoever, including without limitation any travel, accommodation or visa costs.
  21. Without prejudice to any other right of Emirates under these Programme Rules or in law, if a Member (i) commits any Programme Misuse, or (ii) is refused carriage on any flight, then Emirates may (as it so determines in its sole discretion):
    1. suspend and/or audit the Member’s Account, during which period of suspension or audit the Member shall be unable to earn and/or redeem Skywards Miles or access any of the benefits or Rewards associated with their Account; and/or
    2. terminate the Member’s Account and any pending Rewards, in which case all Miles held in the Member’s Account shall be forfeited, 
    and in each of the above cases, no refund (including, without limitation, in respect of tax) or other compensation shall be due to the Member from Emirates whatsoever, including without limitation any travel, accommodation or visa costs.

8. Skywards Everyday

  1. To participate in Skywards Everyday, Members must download the Skywards Everyday mobile application (“Skywards Everyday App”) from the Google Play Store or iOS App Store and sign in using their Emirates Skywards Account credentials.
  2. Members wishing to participate in Skywards Everyday and earn Skywards Miles, must link an Eligible Payment Card (as defined below), via the Skywards Everyday App following the instructions set out in the Skywards Everyday App (“Linked Payment Card(s)”).
  3. To earn Skywards Miles with Skywards Everyday, Members can link a maximum of five (5) Eligible Payment Cards.
  4. A maximum of five (5) amendments can be made to the Linked Payment Cards in any twelve (12)-month period from the date the first payment card is linked within the Skywards Everyday App.
  5. Eligible Payment Cards must be linked via the Skywards Everyday App prior to making a purchase with Skywards Everyday Partners (as defined below) in order for such purchase to be eligible for Skywards Miles earning under Skywards Everyday.
  6. Emirates Skywards recommends that Members link their Eligible Payment Card via the Skywards Everyday app at least 24 hours prior to making your first purchase at a Participating Outlet (as defined below) to ensure that your purchase is recorded.
  7. Eligible Payment Cards
    1. Visa Eligible Payment Cards includes all internationally issued payment cards bearing the Visa symbol in markets where Visa supports card linking.
    2. MasterCard Eligible Payment Cards includes cards bearing the MasterCard symbol and issued in markets supporting card linking: Argentina, Australia, Brazil, Canada, Denmark, Germany, Qatar, United Arab Emirates, United Kingdom and United States of America.
    3. Payments made with Linked Payment Cards via Apple Pay or Google Pay are accepted.
  8. Ineligible Payment Cards
  9. Skywards Miles cannot be earned on transactions made using any of the following payment cards: Amex, Diners Club, retailer store cards or gift cards.
  10. All purchases made using a Linked Payment Card will be automatically tracked in order to calculate the value of Skywards Miles to be credited to the relevant Member Account.
  11. It is not possible to add Eligible Payment Cards to more than one Member Account within the Skywards Everyday App.
  12. In linking an Eligible Payment Card in the Skywards Everyday App, the Member confirms, warrants and represents that they are the registered cardholder or have obtained permission from the cardholder.
  13. By linking an Eligible Payment Card, and participating in Skywards Everyday, you as the Member agree to the Skywards Everyday Terms and Conditions, and authorize Visa and/or Mastercard (as the payment service providers) to, (i) monitor transactions on your Linked Payment Card(s), (ii) identify qualifying transactions, and (iii) share transaction details (such as participating merchant store, date, time and purchase value) with Emirates and Emirates’ relevant service providers in order to award eligible Skywards Miles. Members may opt-out of transaction monitoring via the Linked Payment Card(s) at any time by clicking ’Remove Card’ against each Linked Payment Card on the Skywards Everyday App, after which no Skywards Miles shall be earned through transactions on such Eligible Payment Card.
  14. Skywards Miles can only be earned through Skywards Everyday via Skywards Everyday Partners at Participating Outlets, as listed on the Skywards Everyday App (as updated from time-to-time).
  15. Members will earn 1 Skywards Mile for every AED 3 spent across all Skywards Everyday Partners except for grocery stores and pharmacies. Members will earn 1 Skywards Mile for every AED 5 spent with Skywards Everyday Partners in the grocery and pharmacy category.
  16. Skywards Miles will be awarded in whole numbers only. The number of Skywards Miles awarded will be rounded to the nearest whole number.
  17. Skywards Miles earned for eligible purchases will be credited to the applicable Member Account after the transaction has been processed and verified by the payment network (Visa or MasterCard), which could take up to 10 days.
  18. Where select Skywards Everyday Partners offer a full refund under their own refund policy, Skywards Miles will only be credited to the Member Account (i) after the relevant refund period has expired, and (ii) if the relevant purchase has not been cancelled or refunded.
  19. Skywards Miles will be awarded based on the total Linked Payment Card spend value at Participating Outlets, excluding VAT and any other applicable taxes (including, without limitation, municipality imposed taxes).
  20. Skywards Miles will only be awarded for purchases where payment is made directly at the point of sale using an eligible Linked Payment Card. Skywards Miles may not be awarded where any other payment method is followed, such as where a Participating Outlet accepts payment via QR codes or online payment links. Skywards Miles are not eligible on purchases paid in full or part with cash, gift cards, store credit or in the case of exchange of products.
  21. By participating in Skywards Everyday, Members acknowledge and agree that Participating Outlets may share confirmation of purchases or refunds with Emirates where required by Emirates for audit purposes or in the case of a customer dispute.
  22. In addition to the standard Skywards Miles earning proposition, Emirates Skywards and participating Skywards Everyday Partners may offer more than one incentive per transaction during promotional periods from time-to-time.
  23. On occasion, and/or subject to Skywards Everyday Partner offers, Emirates Skywards Tier Miles may be awarded where advertised on the Skywards Everyday App. Tier Miles will be calculated as per the details provided on the Skywards Everyday App.
  24. All services, goods and products are provided to customers directly by applicable Skywards Everyday Partners via their Participating Outlets. Such Skywards Everyday Partners’ participation in Skywards Everyday shall not constitute an endorsement by Emirates of any product, good or service and Emirates is not involved in the delivery or provision of the same. Members availing such products, goods and/or services will be entering into a legal relationship with the relevant Skywards Everyday Partner. To the maximum extent permitted by applicable law, Emirates excludes all liability to any Member or other person of whatsoever nature in respect of any negligence, wilful misconduct, poor service or other breach of obligation arising out of the provision of, or failure to provide, products, goods and/or services by or on behalf of a Skywards Everyday Partner in connection with a Member’s availing of such products, goods and/or services.
  25. Skywards Miles are not eligible on select purchases or services as determined by Emirates Skywards or Skywards Everyday Partners, including but not limited to:
    1. online purchases, whether from Skywards Everyday Partner eCommerce sites or third party sites; and
    2. 24 karat gold bars and coins.
  26. Members may earn up to a maximum of 999,999 Skywards Miles through Skywards Everyday per eligible purchase.
  27. In the event that any misuse, abuse, gaming or fraudulent activity is detected or suspected with respect to Skywards Everyday or the use of any Linked Payment Card, Emirates Skywards reserves the right to reverse any Skywards Miles credited to a Member Account and/or to suspend/disable such Member Account to prevent any future accrual of Skywards Miles. Skywards Everyday Partners reserve the right to decline to award Skywards Miles for a purchase they detect as fraudulent.
  28. Where Skywards Miles have been credited to a Member Account erroneously due to a technical issue, error, mistake or malfunction, Emirates Skywards reserves the right to reverse any such Skywards Miles incorrectly credited.
  29. It is the responsibility of each Member to check that Skywards Miles have been earned for each respective eligible purchase. Where Skywards Miles have not been credited to a Member Account for an eligible transaction, Members are requested to contact the Emirates Contact Centre(Opens page in the same tab) along with a copy of the credit or debit card payment receipt. In providing a transaction receipt to Emirates, the Member agrees to Emirates utilising the information contained in the transaction receipt solely for the purposes of validating and crediting missing Skywards Miles to the applicable Member Account.
  30. To cease participation in Skywards Everyday, Members must remove all Linked Payment Cards listed under the ‘My Cards’ section of the Skywards Everyday App. This must be done prior to deleting the Skywards Everyday App.
  31. Each Participating Outlet’s location data (according to Google Maps) published on the Skywards Everyday App is provided by the applicable Skywards Everyday Partner. Emirates Skywards is not liable for the accuracy of information displayed via Google Maps.
  32. Emirates may amend, suspend, add to or remove any Skywards Everyday Partner and/or any of its Participating Outlets from the Skywards Everyday App from time-to-time. It is the responsibility of Members to check that any outlet or venue is listed as a Participating Outlet of a Skywards Everyday Partner before making any purchase.
  33. Skysurfers are not eligible to participate in Skywards Everyday due to age restrictions. Eligible Payment Cards issued to Skysurfers can be added to their Parent/Guardian’s Member Account.
  34. My Family and Business Rewards accounts are ineligible to participate in Skywards Everyday.
  35. For the purposes of awarding Skywards Miles and managing and operating the Skywards Everyday App and Members’ participation in the same, Emirates collects and uses certain personal information and may transfer such personal information to third parties who are Emirates’ service providers. Such personal information includes:
    1. Identity data, limited to full name, email address, date of birth, gender, country of residence;
    2. Emirates Skywards Account Information, limited to Emirates Skywards Account and tier status;
    3. Transactional data, limited to the date and time of the transaction, the transactions value and number of Skywards Miles earned.
  36. For more details on how Emirates processes personal information, see the Emirates privacy policy available in the below link.
  37. Except where Emirates suspects any abuse, misuse or fraudulent activity, Emirates will not share any Member's personal data with Skywards Everyday Partners. Other than in such exceptional circumstances as outlined above, Skywards Everyday Partners will have access to anonymised transactional data only.
  38. The following terms shall have the following meanings:
    1. “Skywards Everyday Partner” means a third party provider of products, goods and/or services that is participating in Skywards Everyday and that is listed on the Skywards Everyday App as such from time-to-time.
    2. “Participating Outlet” means an outlet of a Skywards Everyday Partner that is participating in Skywards Everyday and that is listed on the Skywards Everyday App as such from time-to-time.
  39. The terms “Account”, “Member”, “SkywardsEveryday”, “ SkywardsMiles” and “TierMiles” shall have the same meanings given to them under the Emirates Skywards Programme Rules (link below).
  40. Skywards Everyday is a part of the Emirates Skywards Programme Members’ participation in Skywards Everyday is at all times subject to these Skywards Everyday Terms and Conditions, and the Emirates Skywards Programme Rules(Opens page in the same tab) and Emirates Privacy Policy(Opens page in the same tab).

9. Validity of Skywards Miles

  1. Skywards Miles are valid for a period of three years from the date on which a Member undertakes the relevant flight or enters into the applicable transaction with a Partner (the “Validity Period”).
  2. Subject to applicable law, Skywards Miles will expire (and be deducted from a Member’s Account) for each Member on the last day of the Member’s birthday month that immediately follows the last day of the Validity Period (“Standard Expiry”). By way of illustration only, if the last day of the Validity Period applicable to a Member’s Skywards Miles is 15 January 2023, and such Member’s birthday falls on 14 January, then the date of Standard Expiry for the applicable Skywards Miles for that Member shall be 31 January 2024. Notwithstanding the above and subject to clause 6.10.1, any Skywards Miles belonging to a Member whose Membership Tier status on the date of such Skywards Miles’ Standard Expiry is Platinum will not expire on such date of Standard Expiry and shall instead expire on the date that is 2 months after such Platinum Member’s upcoming Membership Tier Review Date (“Adjusted Expiry”). Unused Miles that have expired and been deducted from a Member’s Account will not be re credited and shall be deemed to have been forfeited by the relevant Member.
  3. Members are responsible for ensuring that they are aware of the number of Skywards Miles available in their Member Account and their date of expiry. This can be monitored at any time on the Website or the Emirates App.
  4. Where Skywards Miles have been redeemed for a Reward that is later cancelled and such Skywards Miles have since expired in accordance with the Programme Rules, such Skywards Miles will not be eligible for a refund or reinstatement, save that where on the date of cancelling such reward (i) the relevant Member’s Membership Tier status is Platinum, or (ii) the relevant Member is a Skysurfer, the applicable Skywards Miles redeemed against such Reward will be credited back to the Member’s Account with an Adjusted Expiry date (or in the case of a Member who is a Skysurfer, no expiry date and in which case Clause 3.5 shall apply).

10. Buy, Gift, Transfer, Extend, Reinstate or Multiply Skywards Miles

Emirates is committed to safeguarding your Account, personal information and Miles balance. You must only purchase Miles through the Website and Emirates Contact Centres, and refrain from engaging with parties involved in unauthorized and illegitimate activities involving the sale of Miles and Reward tickets. These Programme Rules strictly prohibit the purchase of Miles and Reward tickets through unauthorized channels and, upon suspecting or otherwise identifying such purchase of Miles or Reward tickets, Emirates reserves the right to (i) void such Miles or Reward tickets without reimbursement to a Member, and (ii) terminate the Member’s Account. For the avoidance of doubt, any non-sanctioned and/or unauthorised accumulation of Miles by a Member, via any process whatsoever (including, without limitation, via the misuse and/or unintended exploitation of a Partner loyalty programme or points transfer scheme), shall constitute a breach of these Programme Rules and Emirates’ rights to void such accumulation and terminate Members’ Accounts shall apply.

  1. In choosing to avail Buy Miles, Gift Miles, Transfer Miles, Extend Miles, Reinstate Miles or Multiply Miles (all as defined below), you will leave the Website and you will be redirected to the Points Platform (as defined below) which is a third party website powered by Points.com Inc. Members acknowledge that Emirates will collect, use and/or transfer to Points.com Inc. certain relevant Member information (including, without limitation, relevant information on Members who are to be recipients of Skywards Miles) held by Emirates, including personal information that a Member provides to Emirates, such as: identity data (such as name, email ID), Account data (such as Account number, Skywards Miles balance), transactional data (such as past purchase transactions, flight information), and behavioural data (such as campaign response, online activity). All such use and disclosure shall be conducted in accordance with our Privacy Policy(Opens page in the same tab) and for the purposes of enabling the Member to conduct the transaction and enable special offers from time to time from Emirates Skywards and our Partners.
  2. All Buy Miles, Gift Miles, Transfer Miles, Extend Miles, Reinstate Miles and Multiply Miles transactions are processed by (including the processing and collection of relevant payments) Points.com Inc.
  3. The contract for the use of the Points Platform, including the processing of any payments by Points.com Inc. via the Points Platform, is between the relevant Member and Points.com Inc. Accordingly, Points.com Inc.’s terms and conditions(Opens an external website in a new tab) and privacy policy(Opens page in the same tab) shall apply to the use of the Points Platform. Points.com Inc.’s use and disclosure of personal information may be different to Emirates. Points.com Inc. may not be bound by privacy laws that provide the same level of protection as those binding Emirates and it is the Member’s responsibility to familiarise themselves with the Points Platform’s privacy policy. Members should only conduct Buy Miles, Gift Miles, Transfer Miles, Extend Miles, Reinstate Miles and/or Multiply Miles transactions where they accept and are satisfied with (i) the Points Platforms privacy policy and terms and conditions, and (ii) any applicable privacy laws relevant to such transaction(s).
  4. By utilising the Points Platform, the Members agree to abide by, comply with and be subject to the Points Platform’s terms and conditions (as may be amended by Points.com Inc. from time to time), including by paying all amounts when they fall due and by complying with all rules and restrictions applicable to the use of the Platform.
  5. Skywards Miles can be bought, gifted, transferred, extended, reinstated or multiplied via Points.com Inc.’s platform (“Points Platform”) by a Member who has at least one prior earning activity on their Account, earned by flying on an Emirates Qualifying Flight (or a Partner airline where applicable) or through an applicable Partner transaction (such Member then being an “Eligible Skywards Member”). Any Miles awarded to a Member that are not as a result of the above-mentioned earning activities or are not attributable to any associated spend shall not qualify as an eligible earning activity for this purpose.
  6. Skywards Miles can be purchased by an Eligible Skywards Member via the Points Platform for such Member’s personal use (“Buy Miles Standalone”) or as a gift to another Eligible Skywards Member (“Gift Miles”) at the cost and rate offered by Emirates from time-to-time. From time to time, Eligible Skywards Members will be given the option to top‑up their Skywards Miles balance when falling short of the Skywards Miles required for purchasing an Emirates Flight Reward ticket or an Upgrade Reward on the Website (“Buy Miles In‑line”, which collectively with Buy Miles Standalone shall be referred to as “Buy Miles”). Such Eligible Skywards Members can Buy Miles In‑line in blocks of 1,000 Skywards Miles at the cost and rate offered by Emirates from time-to-time. The combined maximum number of Skywards Miles that an Eligible Skywards Member can purchase through (collectively) (i) the Buy Miles products, and (ii) receiving such Miles as a gift through the Gift Miles product within any single calendar year (starting on 1 January and ending on 31 December), will be based on such Eligible Skywards Member’s applicable Membership Tier at the time of making such purchase as follows:
    • Platinum and Gold Members can purchase up to 200,000 Skywards Miles in a calendar year.
    • Silver and Blue Members can purchase up to 100,000 Skywards Miles in a calendar year. Skywards Miles purchased through Buy Miles and/or Gift Miles cannot be pooled into a My Family account. Tier Miles cannot be bought or gifted.
  7. Skywards Miles can be transferred by an Eligible Skywards Member to any Member via the Points Platform (“Transfer Miles”), in blocks of 1,000 miles and at the cost and rate offered by Emirates from time-to-time. 2,000 Skywards Miles is the initial minimum purchase and the maximum number of Skywards Miles that can be sent and/or received by a Member in a single calendar year is 50,000 Skywards Miles. Transfer Miles is not available for sending Skywards Miles to, or receiving Skywards Miles from, a My Family account. Tier Miles cannot be transferred.
  8. Skywards Miles in an Account that are due to expire within the next 90 days can be extended by an Eligible Skywards Member for an additional validity of 12 months from the date of the original expiry via the Points Platform (“Extend Miles”) at the at the cost and rate offered by Emirates from time-to-time. Skywards Miles that have expired within the preceding 180 days can be reinstated for an additional validity of 12 months from the day of purchase by an Eligible Skywards Member via the Points Platform (“Reinstate Miles”) at the cost and rate offered by Emirates from time-to-time. 1,000 Miles is the initial minimum purchase and the maximum number of Skywards Miles that can be extended and/or reinstated by an Eligible Skywards Member in a single calendar year is 50,000 Skywards Miles. Skywards Miles pooled into a My Family account cannot be extended or reinstated. Tier Miles cannot be extended or reinstated.
  9. From time to time, Eligible Skywards Members will be given the option to multiply (at multiplier options set and determined by Emirates from time-to-time) a portion of their Skywards Miles at the cost and rate offered by Emirates from time-to-time, to be purchased via the Points Platform (“Multiply Miles”). The option to Multiply Miles will only be available for:
    • a certain portion of the Skywards Miles that Eligible Skywards Members have already earned in the past from Qualifying Flights or from Partners; and/or
    • the Skywards Miles that Eligible Skywards Members are due to earn on an upcoming Emirates Qualifying Flight that are booked and confirmed for a future date, as long as the entire itinerary is yet to be flown.
    • Multiply Miles can be purchased by an Eligible Skywards Member up to a maximum limit of 50,000 Skywards Miles in a single calendar year (starting on 1 January and ending on 31 December). The number of Skywards Miles that can be purchased through the Multiply Miles product will be stated on the Points Platform and Eligible Skywards Members will be able to Multiply Miles only within these stated options. Only one Multiply Miles product may be purchased per booking. Skywards Miles purchased under the Multiply Miles product will be credited to an Eligible Skywards Member’s Account in accordance with Clause 10.16 below, which, in respect of Skywards Miles due to be earned on upcoming Emirates Qualifying Flights, shall be immediate irrespective of whether or not the Skywards Miles forming the basis of the multiplier are still to be awarded to the Member’s Account. Accordingly, Multiply Miles transactions cannot be modified or reversed in the event of any change to, or cancellation of, the booking against which Multiply Miles was purchased. Multiply Miles cannot be pooled into the My Family account. Tier Miles cannot be multiplied.
  10. The price of Skywards Miles and the rules associated with buying, gifting, transferring, extending, reinstating and multiplying Skywards Miles and/or conditions of obtaining Skywards Miles at any time are subject to change in Emirates sole discretion.
  11. Skywards Miles bought, gifted, transferred, or multiplied shall expire in accordance with these Programme Rules, and the applicable expiry date shall be calculated against the date of the relevant Buy Miles, Gift Miles, Transfer Miles, or Multiply Miles transaction (as the case may be).
  12. Extended Skywards Miles and reinstated Skywards Miles shall expire in accordance with the relevant extension or reinstatement offered at time of such transaction.
  13. Skywards Miles can be bought, gifted, transferred, extended and reinstated through the Website and through Emirates Contact Centres and Emirates Reservation and Ticketing offices. Skywards Miles can be multiplied online only through the Website.
  14. Members will only be able to use a credit card to complete payments to Buy Miles, Gift Miles, Transfer Miles, Extend Miles, Reinstate Miles and Multiply Miles. Cash payments are not allowed.
  15. Eligible Skywards Members are required to log in to their Account on the Website before being transferred to the Points Platform to complete the transaction.
  16. Transactions will be processed in a currency based on the Country of Residence mentioned in each Member’s membership Account, except in case of Buy Miles In‑line where transactions will be processed in a currency based on the country selected on the Website. Where payments are made in any currency other than USD, the exchange rate applied may vary from the live exchange rate. In cases where payment in the Member’s local currency is not supported, the transactions will by default be processed in USD. Local taxes may be levied and be payable by each Member as per the policies of Emirates.
  17. Skywards Miles purchased via Buy Miles or Gift Miles will be credited to the applicable Account within 48 hours after full and successful payment is settled via the Points Platform. In the event of Skywards Miles not being posted to the Account after purchase, Members should contact an Emirates Contact Centre to help identify and resolve any issues.
  18. Skywards Miles can be bought, gifted, transferred, extended, reinstated and multiplied within the prescribed limits and must be purchased at least 48 hours prior to making a booking/redemption. Any transaction made to Buy Miles (whether through Buy Miles Standalone or through Buy Miles In‑line), Gift Miles, Transfer Miles, Extend Miles, Reinstate Miles and Multiply Miles with the intent of redeeming such Skywards Miles for Rewards doesn’t guarantee the availability of such Rewards. Refunds in respect of Skywards Miles purchased under the Buy Miles, Gift Miles, Transfer Miles, Reinstate Miles or Multiply Miles product are not permitted, unless required by law. The cash price at which Skywards Miles are purchased has no correlation with the value a Skywards Member may realise when redeeming such purchased Skywards Miles for a Reward when compared to the price at which that same good or service may be available for purchase by either Cash+Miles or cash only.
  19. A Member must not sell his or her Skywards Miles for cash or other consideration and a Member may only purchase Skywards Miles from Emirates Skywards authorized channels i.e. the Website, Points Platform accessible via the Website, Emirates Contact Centre, Emirates Reservation and Ticketing Office, and not any other third party.
  20. If the recipient of any Skywards Miles is not a Member, such recipient must enrol as a Member and set up an Emirates Skywards Account prior to being able to receive any such Skywards Miles.
  21. Skywards Miles that are bought, gifted, transferred, extended, reinstated or multiplied do not count toward Tier status.
  22. Points.com Inc. privacy policy(Opens page in the same tab) and terms and conditions(Opens an external website in a new tab) apply to such transactions and payments processed.

11. Rewards - General

  1. Except where otherwise stated in these Programme Rules, all Rewards must be booked: (i) on the Website, (ii) via the Emirates App, (iii) via an Emirates Contact Centre, or (iv) via an Emirates Reservation and Ticketing Office. Skywards Miles may be redeemed for Rewards only by Members and their applicable Travel Co‑ordinators (or by a parent or guardian on behalf of a Skysurfer). When redeeming Skywards Miles for a Reward, Members may be required to complete a ‘Reward Authorisation Form’ and supply a copy of their passport.
  2. To claim an available Reward, a Member must have accumulated the required amount of Skywards Miles in his or her Account. Members may redeem Skywards Miles for Rewards at any time while the Skywards Miles being redeemed are valid, subject to availability and applicable conditions as set out in these Programme Rules or in terms and conditions imposed by Partners. Emirates Skywards may at any time without notice alter the number of Skywards Miles required to obtain a particular Reward, withdraw a Reward supplied or impose additional restrictions on a Reward or conditions of obtaining it.
  3. All Rewards are subject to availability and each relevant supplier’s restrictions. Emirates or its Emirates Skywards Partners may from time to time impose a period in which no Rewards will be available. Rewards may not be available on all flights at all times. Emirates Skywards may withdraw, replace or substitute Rewards at any time without notice.
  4. TO THE EXTENT PERMITTED BY LAW, EMIRATES SKYWARDS ACCEPTS NO LIABILITY IN RESPECT OF DEATH OR INJURY, OR CONSEQUENTIAL LOSS OR DAMAGES ARISING FROM, OR IN CONNECTION WITH, THE SUPPLY OF A REWARD (OTHER THAN THE USE OF A REWARD TICKET) OR FOR THE LOSS, THEFT OR DESTRUCTION OF A REWARD.
  5. SAVE AS CANNOT BE EXCLUDED BY LAW, NO WARRANTY (WHETHER EXPRESS OR IMPLIED) WHATSOEVER IS GIVEN IN RESPECT OF REWARDS PROVIDED UNDER EMIRATES SKYWARDS. IN PARTICULAR, NO WARRANTY IS GIVEN WITH RESPECT TO THE QUALITY OF REWARDS OR THEIR SUITABILITY FOR ANY PURPOSE.
  6. TO THE EXTENT PERMITTED BY LAW AND SUBJECT TO THESE PROGRAMME RULES, THE LIABILITY OF EMIRATES SKYWARDS, OR A PARTNER IN RESPECT OF FLIGHTS, GOODS OR SERVICES WHICH ARE THE SUBJECT OF A REWARD IS LIMITED TO ANY ONE OR MORE OF THE FOLLOWING: (a) REPLACEMENT OF THE GOODS OR SUPPLY OF EQUIVALENT GOODS; (b) THE REPAIR OF THE GOODS; (c) THE REPAYMENT OF THE COSTS OF REPLACING THE GOODS OR OF ACQUIRING EQUIVALENT GOODS AND, IN THE CASE OF SERVICES OR FLIGHTS, HAVING THE SERVICE OR FLIGHT SUPPLIED AGAIN, AT THE OPTION OF EMIRATES OR THE EMIRATES SKYWARDS PARTNER NOMINATED TO SUPPLY THE FLIGHT, GOODS OR SERVICES AS THE CASE MAY BE.

12. Emirates Classic Rewards

  1. Members may redeem a flight Reward for themselves or for any third party.
  2. Classic Rewards do not have any cash value.
  3. All taxes, duties and carrier imposed charges (including airport and/or government taxes) are the responsibility of a Member and must be paid prior to the issuance of the Classic Reward ticket. Payments for the same are accepted in cash or by Credit Card. Members are given the option to pay carrier imposed charges using Skywards Miles.
  4. Classic Reward tickets are valid travel documents and are issued on the basis that all conditions specified on issue of the ticket apply. All Classic Reward tickets are governed by and subject to the Emirates Conditions of Carriage(Opens page in the same tab) applicable to that Classic Reward and these Programme Rules at the time of booking. Without limiting the generality of the foregoing, Members must ensure that they have the correct visa, travel documents and inoculations (including those for infants) for travel on any Classic Reward ticket.
  5. The Classic Reward ticket redemption level for infants (up to 2 years of age) who do not occupy a seat is 10% of the adult redemption level. Reasonable documentary evidence of an infant's age may be requested at the time of booking. An infant Classic Reward ticket can only be used in Economy Class on an Emirates Flight. Infant Classic Reward tickets must be booked at the same time as an adult Reward ticket, and within the same booking.
  6. All fees and charges applicable under these Programme Rules are non‑refundable, unless prohibited by law.
  7. Chauffer Drive benefits shall not apply to Members travelling on a Classic Reward ticket.
  8. A Classic Reward ticket cannot be endorsed with a carrier other than that named on the ticket, except in cases of cancellation of a flight on which a Member holds a confirmed seat. In the event of cancellation or major disruption to a flight, a Member travelling on a Classic Reward ticket shall be transferred to the next flight on which space is available on the same carrier or another carrier at the discretion of Emirates.
  9. A Member may not sell or transfer a Classic Reward ticket or any other Reward (or any benefit derived from either of the same) for cash or other consideration and Members must not purchase a Reward ticket or any other Reward from a third party or another Member. A Classic Reward ticket that has been (or that Emirates reasonably believes has been) bought, sold or bartered by or to a Member may be cancelled or confiscated by Emirates without prior notice in the sole discretion of Emirates. If the Classic Reward ticket has been utilised either partially or fully, a Member will be liable for payment of travel on a full fare basis. All rights, including the right to bring legal action or to terminate a membership Account, are also reserved by Emirates.
  10. SUBJECT TO APPLICABLE INTERNATIONAL LAW, NEITHER EMIRATES SKYWARDS NOR ANY AIRLINE PARTNER (AS THE CASE MAY BE) ACCEPTS ANY LIABILITY IN RESPECT OF MEMBERS TRAVELLING ON REWARD TICKETS OTHER THAN AS SET OUT IN THE GENERAL CONDITIONS OF CARRIAGE AND TRAVEL DOCUMENTS OF THE RELEVANT AIRLINE.

    Further conditions and fees applicable to Classic Reward tickets are set out below:



    Fee conditionsClassic Flex Plus (Economy Class, **Premium Economy, Business Class and First Class)Classic Saver (Economy Class and Business Class)
    Maximum stay12 monthsThree months
    StopoversTwo stopovers permitted (one outbound plus one inbound)One stopover permitted (Either outbound or inbound)
    Eligible flightsValid on any Emirates Flight, subject to availability (Codeshare Flights are excluded)Valid on any Emirates Flight, subject to availability (Codeshare Flights are excluded)
    Mixed RewardsCombinations are permitted, but separate rules apply to each type of fareCombinations are permitted, but separate rules apply to each type of fare
    Open‑jawTravel permitted to/from one city, returning to/from another city, within the same Emirates Skywards zone onlyTravel permitted to/from one city, returning to/from another city, within the same Emirates Skywards zone only
    Ticket validityJourney must commence within 12 months of ticket issuanceJourney must commence within 12 months of ticket issuance
    Children discountsRewards at normal Emirates Skywards levels (children earn Miles at the normal level also)Rewards at normal Emirates Skywards levels (children earn Miles at the normal level also)
    Infant discountsRewards at 10% of normal Emirates Skywards levels (valid for Economy Class travel only)Rewards at 10% of normal Emirates Skywards levels (valid for Economy Class travel only)
    Fee conditionsClassic Flex PlusClassic Saver
    Date changesFreeUSD 25 *
    Refunds before travelFreeUSD 75 *
    Refunds after travelNot permittedNot permitted
    All other changes (within Programme Rules)FreeUSD 25 *
    Mixed RewardsCombinations are permitted, but separate rules apply to each type of fareCombinations are permitted, but separate rules apply to each type of fare

  11. Flight Rewards are subject to specific booking class availability.
  12. The 'Last Seat' Classic Flex Plus reward* benefit enables Platinum Members to book an Economy Class or Business Class Flex Reward on any Emirates Flight provided there are seats still available for sale. Conditions apply.

* Fees waived for infants and in the case of passenger death. Fee waiver is available via Emirates Contact Centres. 
**Due to the current limited nature of Premium Economy operations, Premium Economy Classic Rewards and Upgrade Rewards from Economy to Premium Economy are not currently available.

13. Cash+Miles

Emirates Cash+Miles

  1. Members may redeem any combination of cash and Skywards Miles for an Emirates Cash+Miles ticket (which may include certain ancillaries where offered, such as seat selection, baggage allowance, and lounge access) for themselves or for any third party.
  2. All taxes, duties and carrier imposed charges (including airport and/or government taxes) are the responsibility of a Member and must be paid in cash prior to the issuance of the Emirates Cash+Miles ticket.
  3. Emirates Cash+Miles tickets are valid travel documents and are issued on the basis that all conditions specified on issue of the ticket apply. Emirates Cash+Miles tickets are governed by and subject to the Emirates Conditions of Carriage and the Programme Rules at the time of booking. Without limiting the generality of the foregoing, Members must ensure that they have the correct visa, travel documents and inoculations (including those for infants aged under 2 years old) for travel on the Emirates Cash+Miles Reward ticket.
  4. All fees and charges applicable under these Programme Rules are non refundable, unless prohibited by law.
  5. Emirates Cash+Miles may not be possible on some flights such as repatriation, joint services or Codeshare Flights. It is the responsibility of a Member to verify the availability of Emirates Cash+Miles travel in these instances with the airline with which the flight is booked.
  6. Any purchase of an Emirates Cash+Miles ticket (where available) shall be subject to the terms and conditions set out in this clause 13.
  7. Emirates Cash+Miles tickets can only be purchased online via (i) the Website, (ii) the Emirates App and through Emirates Contact Centres (except in respect of any ancillaries), and (ii) retail outlets (except in respect of ancillaries).
  8. Emirates Cash+Miles shall be subject to availability and may be offered at Emirates’ sole discretion and Emirates reserves the right to withdraw the option of Emirates Cash+Miles at any time.
  9. Emirates Cash+Miles tickets are available on Emirates marketed flights including Emirates marketed flights operated by our codeshare partners. Emirates Cash+Miles tickets are not available in conjunction with airline Partners Reward tickets or interline tickets without an Emirates (EK) flight number.
  10. Skywards Miles shall be deducted from a Member’s Account at the time of booking.
  11. Miles can be earned on the cash component based on the percentage of cash used as a form of payment for the ticket fare (excluding any payment amount in respect of ancillaries, carrier imposed charges, taxes and fees). Earning points on other frequent flyer programmes or loyalty programmes is not available.
  12. Unless explicitly stated to the contrary elsewhere in these Programme Rules, expired Skywards Miles will not be re credited to the Member’s Account in the event of cancellation or refund of any Emirates Cash+Miles ticket or any ancillaries if applicable.
  13. In the event that a Member is entitled to a refund on an Emirates Cash+Miles ticket that has been partly used, only the percentage equivalent of cash and Skywards Miles (as originally paid and redeemed against such ticket) shall be refunded and re-credited to the Member. Refunds in respect of any ancillaries are subject to the relevant terms and conditions of such ancillary, which can be found at: 

  14. Upgrade Rewards and Instant Upgrades are eligible for use against Emirates Cash+Miles tickets, subject to availability and subject to these Programme Rules.
  15. The conversion rate of Skywards Miles to cash values required for purchase of an Emirates Cash+Miles ticket and/or related ancillaries are subject to change at any time at Emirates’ sole discretion. Emirates reserves the right to change (i) the number of Skywards Miles required for redemption against any ticket and/or related ancillaries, (ii) the price of any ticket, and/or (iii) impose additional restrictions or conditions against Cash+Miles tickets. Rates may vary according to (without limitation): (i) origin, (ii) destination, (iii) point of sale, (iv) flight number, (v) date, (vi) season, (vii) fare, (viii) cabin, (ix) tier, (x) Emirates channels, and/or (xi) any combination thereof. Accordingly, the amount of Skywards Miles and the cash values quoted by Emirates are valid only at the time of booking.
  16. Members shall be responsible for all other expenses and any other charges, claims or liabilities arising in relation to the use of Emirates Cash+Miles. All other taxes, fees and/or surcharges specified at the time of ticketing will be payable by Members in cash.
  17. All Emirates Cash+Miles tickets are governed by and subject to the Emirates Conditions of Carriage and fare conditions applicable to that ticket, and the Programme Rules in force at the time of booking.
  18. Any fare differences, additional taxes or surcharges that are the result of a change to an Emirates Cash+Miles ticket and/or related ancillaries must be paid by the relevant Member in cash.
  19. Skysurfers are not eligible to purchase tickets using Cash+Miles.

flydubai Cash+Miles

  1. Members may redeem any combination of cash and Skywards Miles for a flydubai Cash+Miles ticket for a flydubai Flight for themselves or for any third party. 
  2. A flydubai Cash+Miles ticket may be purchased by Members via the flydubai Website by logging into their Account. 
  3. flydubai Cash+Miles tickets are subject to the Conditions of Carriage(Opens page in a new tab) of flydubai and any other applicable rules or terms and conditions(Opens page in a new tab) published and in force at the time of booking with flydubai, including without limitation those at https://www.flydubai.com/en/information/policies/terms-and-conditions(Opens page in a new tab)
  4. Unless stated otherwise (including, without limitation, in a special promotion or on any marketing), Members are responsible for all taxes and other charges associated with the flydubai Cash+Miles ticket, including without limitation airport departure tax, customs fines, immigration fees, airport charges, customer user fees, carrier imposed charges, agricultural inspection fees, security and insurance surcharge or other incidental fees or taxes charged by any person or relevant authority or body, including but not limited to flydubai. If required, flydubai will provide any relevant authority with full details of any persons in receipt of flydubai Cash+Miles tickets. Any liability that may arise due to the submission of these details, or from a direct notification by a Member, shall be the personal liability of the Member concerned. 
  5. After a flydubai Cash+Miles ticket has been booked, flydubai may in its absolute discretion permit a change to the booking at the request of a Member. Changes can be requested via the flydubai Website, or by calling a flydubai Customer Centre (subject to flydubai’s Conditions of Carriage, fare rules and/or applicable programme terms and conditions). 
  6. Any change to a flydubai Cash+Miles ticket may require the redemption of further Skywards Miles, or the payment of an additional fee in cash, by a Member. The amount of additional Skywards Miles or cash required, if any, will be advised at the time of making the change.

14. Emirates Upgrade Rewards

  1. Upgrade Rewards are only available on Emirates Flights (excluding Emirates Codeshare Flights operated by another carrier) and can only be availed for a single journey (being either the outbound journey or the inbound journey, and not therefore both the outbound and return journey collectively).
  2. For an Upgrade Reward within the same Emirates Skywards zone (as determined by Emirates), Skywards Miles will be calculated and redeemed separately for each sector of your journey. By way of illustration only, if your route is Bahrain – Dubai – Muscat, your Skywards Miles will be calculated and redeemed for the Bahrain – Dubai sector, and separately for the Dubai – Muscat sector. To find out if your flight falls within the same Emirates Skywards Zone you may contact an Emirates Contact Centre.
  3. Upgrade Rewards are not available on Special Fare tickets. Upgrade Rewards on Economy Class Saver Fare tickets and Business Class Saver fare tickets are only available at the time of online check‑in, at the airport or on board.
  4. Members must have sufficient Skywards Miles for the requested Emirates Flight Upgrade Reward at the time they request the Upgrade Reward.
  5. Subject to any limitations imposed by Emirates and availability on any applicable Emirates Flight, Members can avail Upgrade Rewards as follows:
    • from *Economy Class to Premium Economy;
    • from Economy Class to Business Class;
    • from Premium Economy to Business Class; or
    • from Business Class to First Class.
  6. Except where otherwise stated in these Programme Rules, Upgrade Reward requests must be made by Members at least six hours prior to departure. Subject to availability, Members may redeem Skywards Miles for Instant Upgrades at check‑in. Subject to availability, Platinum, Gold and Silver Members may redeem Skywards Miles for Instant Upgrades on board. Learn more about Instant Upgrade Rewards(Opens page in the same tab).
  7. Chauffeur drive service reservations shall not be included or provided in relation to (i) Skywards Economy Class to Premium Economy Upgrade Rewards, (ii) Economy to Business Class Upgrade Rewards, or (iii) Premium Economy to Business Class Upgrade Rewards.
  8. Members can only request an Upgrade Reward where a Member holds a valid confirmed ticket for the Emirates Flight that they wish to upgrade. All ticketing and fares rules applicable to the original base ticket must be observed at all times.
  9. Upgrade Rewards are only permitted on Emirates e‑tickets with a ticket number commencing with 176.
  10. Infants (aged under 2 years old) accompanied by an adult who do not occupy a seat are eligible for Upgrade Rewards at 10% of Skywards Miles applicable to redeem an adult Upgrade Reward. The Member and infant must redeem Miles for an Upgrade Reward together, in the same transaction.
  11. Upgrade Rewards can only be availed if all passengers in a single booking redeem the applicable Upgrade Reward, which must then be processed in a single transaction. Upgrade Rewards cannot be availed by only specific passengers in a group booking.
  12. Upgrade Rewards (excluding Instant Upgrades) can be redeemed by Members for the benefit of another passenger even where the redeeming Member is not travelling on the same flight(s) as such passenger.
  13. Upgrade Rewards may be personalised depending on the logged‑in Member’s Account profile.
  14. Any cancellation of a ticket or re-issuance of a ticket may result in voiding of the Upgrade Reward (determined in Emirates’ sole discretion), and this shall always be the case where availability cannot be confirmed at the time of the ticket change being made. In such cases, Skywards Miles will be re-credited to the relevant Member Account subject to and in accordance with these Programme Rules.
  15. No fees apply for cancellation of Upgrade Rewards. However, unless explicitly stated to the contrary under these Programme Rules, expired Skywards Miles will not be re‑credited to a Member's Account.
  16. Upgrade Rewards are subject to specific booking class availability.
  17. On Emirates Flights with multiple sectors, a Member can redeem Skywards Miles for a flight upgrade for one booked sector at a time. If a Member wishes to continue flying in the higher cabin on the connecting sector, additional Skywards Miles will need to be redeemed.
  18. In scenarios where availability exists for a sector or sectors within an origin to destination journey, but not the entire origin to destination journey, the number of Skywards Miles required will reflect the sector level per the Miles Calculator.
  19. Instant Upgrades (available at check‑in or on board) are available for the immediate sector only, the number of Skywards Miles required will reflect the sector level per the Miles Calculator.
  20. On Emirates Flights with multiple sectors applying to a single flight number, a Member can redeem Skywards Miles for an Instant Upgrade for one booked sector at a time. If a Member wishes to continue flying in the higher cabin on the connecting sector, additional Skywards Miles will need to be redeemed.
  21. All taxes (including airport and/or government taxes) where applicable are the responsibility of a Member and must be paid prior to the issuance of the Upgrade Reward ticket. Payments are accepted in cash or by Credit Card.
*Due to the current limited nature of Premium Economy operations, Premium Economy Classic Rewards and Upgrade Rewards from Economy to Premium Economy are not currently available

15. Partners

  1. Partners, and the terms and conditions under which Miles are earned (and in the case of Skywards Miles, redeemed) through any Partner, are subject to change from time to time. Emirates may, at any time and without prior notice to Members, withdraw, limit, modify or cancel any Skywards Miles earned or any Rewards supplied by, or through any, Partner. It is the responsibility of a Member to verify eligibility to earn Miles, and/or redeem Skywards Miles, with Partners. Skywards Miles earnings via Partners may take up to 60 days from the date of the relevant transaction to appear on a Member’s Account.
  2. Skywards Miles earned in respect of a Partners' goods and services may be earned based on a Member's expenditure or on other factors as advertised by Emirates and the applicable Partner. Exclusions and/or minimum purchase requirements may apply. If a Member’s expenditure is in a currency other than the lawful currency of the United Arab Emirates, the relevant expenditure amount may be converted to the lawful currency of the United Arab Emirates at the conversion rate reasonably determined by (or on behalf of) Emirates. If in doubt, Members should check the applicable Partner offering on the Website to determine what rate and currency shall apply.
  3. When a Member purchases and avails goods and/or services from a Partner, the contract for such services and/or goods shall be between such Member and the applicable Partner. Accordingly, terms and conditions applicable to Partners and their goods and/or services shall apply to Members at the time of any purchase. Certain of such Partner terms and conditions are mentioned on the Website, however Emirates Skywards strongly recommends that Members (and it is each Member’s responsibility to) identify, read and understand the applicable terms and conditions on the Partner’s communication channels in each case. Members should clarify the same with the relevant Partner prior to purchasing and availing the goods and/or services. By accepting any Partner offer, Members agree to abide by any and all Partner terms and conditions relevant to such offer, including (without limitation) terms in respect of payment, compliance with all rules and restrictions regarding booking, availability, cancellation and refunds. TO THE EXTENT PERMITTED BY LAW, EMIRATES SKYWARDS ACCEPTS NO LIABILITY WHATSOEVER IN RESPECT OF (I) REWARDS SUPPLIED BY PARTNERS, (II) GOODS AND/OR SERVICES SUPPLIED BY PARTNERS, (III) OR IN CONNECTION WITH A PARTNER'S REFUSAL TO SUPPLY A REWARD OR SKYWARDS MILES TO THE MEMBER. Any rights that a Member may have in connection with a Partner issued Skywards Miles or Reward are solely against the relevant Partner supplying Reward or goods and/or services.
  4. If a Partner provides Members with the opportunity to transfer or convert points earned with a Partner to Skywards Miles (“Points Exchange Offer”), any such transfer or conversion shall only be valid if (i) the relevant Member is both an Emirates Skywards Member and a member in the Partner’s applicable program, and (ii) the points held by a Member in the Partner’s applicable program are transferred: (a) by the Member from an account held with that Partner in the Member’s own name, and (b) into the same Member’s own Emirates Skywards Account (“Linked Accounts”). Linked Accounts must have an identical first name, surname and date of birth. For the avoidance of doubt, Skywards Skysurfers, My Family and Business Rewards accounts are not eligible for financial partner conversions.
  5. With respect to any Points Exchange Offer, Emirates reserves the right, in its sole discretion, not to (i) link a Member’s Account, or (ii) credit a Member’s Account, and/or (iii) cancel any Miles already credited to a Member’s Account, where Emirates has reason to believe that:
    • the identity of a Member does not match the identity of the transferor;
    • there has been an error, mistake or system malfunction;
    • there has been a misrepresentation by a Member to the Partner or Emirates;
    • there has been any fraudulent activity;
    • the Member has committed, or has encouraged any other person to commit, any Programme Misuse;
    • there has been any non-sanctioned transaction (including, without limitation, any unauthorised sale or purchase of) of Miles by a Member; or
    • a Member has engaged in any illegal activity, in connection with the transfer or conversion of Miles in a Member’s Account.
  6. View the list of Partners(Opens page in the same tab).

16. Airline Partner Flight Rewards

  1. The applicable terms and conditions concerning the redemption of Skywards Miles for airline Partner flight Rewards may vary between Partners. Other terms and conditions of each Partner shall also apply in respect of Partner flight Rewards, as determined by each Partner. It is the responsibility of a Member to check all such terms and conditions at the time of booking and availing any Partner flight Rewards. Learn more(Opens page in the same tab) on each airline Partner and their applicable terms and conditions.
  2. Partner flight Rewards will be subject to additional payment of the Partner Reward Fee, as set out in the table below.
  3. In case of a Member making any changes to a Partner flight Reward booking (including date changes and cancellations), additional fees will be applicable and payable as per the table below. Fees are non-refundable, unless prohibited by law or otherwise permitted in accordance with the table below.
Fees and Refunds
Partner Reward FeeUSD 10 per ticket, applicable to all airline Partner flight Rewards
Fee for date changes and all other changesUSD 25 per change, per person
Refunds and Refund FeePermitted only on fully unutilised tickets within ticket validity subject to a fee of USD 75. Expired Miles will not be reinstated.

17. My Family

  1. To create a My Family account, Members must log into their individual Account and follow the setup process. In setting up a My Family account, such Member shall become the Family Head, and such Member must be at least 18 years old. 
  2. The Family Head’s profile and Account details (including, without limitation, country of residence, contact details and Membership Tier) will be used by Emirates in respect of promotional offers, communications and the handling of any issues or disputes related to the My Family account. 
  3. Participation in My Family is offered at Emirates’ discretion and is open to individual Emirates Skywards Members and Skywards Skysurfers. 
  4. The following relations of the Family Head are eligible to be invited to join a My Family account as Family Members: Husband, Wife, Domestic Partner (same household), Son, Step Son, Daughter, Step Daughter, Mother, Mother in Law, Step Mother, Father, Father in Law, Step Father, Brother, Sister, Granddaughter, Grandson and Domestic Helper (same household). Family Heads who invite another Member to join a My Family account, and Members who accept such invitation, warrant and represent to Emirates that the specified relation of the invited Family Member is true. 
  5. A maximum of 7 Family Members (excluding the Family Head) can be added to a My Family account by a Family Head, and each Family Member must be a Member and be at least 2 years old. No more than 3 Family Member replacements (by removing an existing Family Member and replacing them with a new Family Member) can be made by the Family Head in any single calendar year. 
  6. Members cannot join more than 1 My Family account at any one time, and can only leave a My Family account to join, or setup, a new My Family account a maximum of 3 times in their lifetime. 
  7. A Family Head can close the My Family account and create a new My Family account (or join another My Family account as a Family Member) a maximum of 3 times in their lifetime. Family Heads cannot have, or participate in, more than 1 My Family account at any one time. 
  8. Family Members and/or the Family Head may be required to provide Emirates Skywards with additional proof of their relationship and eligibility to be added, or remain, as a Family Member to the relevant My Family account. 
  9. The Family Head may add an unlimited number of infants (aged under two years old) for the purpose of booking flights only. Infants cannot earn or pool Skywards Miles into a My Family account. Once an infant reaches two years old, they will automatically be removed from the relevant My Family account. Such former infants may be added by the Family Head as a new Family Member subject to (i) the applicable maximum permitted number of Family Members, and (ii) the former infant becoming a Skysurfer Member of Emirates Skywards. 
  10. For a My Family account to be eligible for promotions and special offers, a minimum of one Family Member (in addition to the Family Head) must remain registered against the applicable My Family account at all times. 
  11. Only Members of Emirates Skywards can join or be added to a My Family account (except in respect of infants under 2 years old, subject to the provisions of these Programme Rules). 
  12. At the time of joining a My Family account, the Family Members aged 18 or above will be asked to choose a percentage (0% or 100%) of Skywards Miles earned on such Family Member’s individual Account that they wish to be pooled into the applicable My Family account, effective from the date of setting such contribution. Any remaining Skywards Miles balance not portioned against the My Family account will stay in their individual Account. The contribution percentage can be changed by the applicable Family Member at any time. 
  13. Skysurfers can only be added to and remain a part of a My Family account if the registered parent or guardian on their Skywards Skysurfers account is also the designated Family Head of such My Family account. Any changes to the registered Family Head will result in the applicable Skysurfer(s) being automatically removed from the My Family account. All rules applicable to Skysurfers and the management of their Accounts shall apply to the extent that they are a Family Member on a My Family account. Accordingly, it is a Skysurfer’s parent or guardian who will select (on behalf of such Skysurfer) what percentage of such Skysurfer’s earned Skywards Miles shall be pooled into the applicable My Family account. 
  14. Family Heads and Family Members will continue to earn Skywards Miles and Tier Miles in their individual Accounts based on their individual Emirates Skywards Membership Tier. 
  15. All Skywards Miles earned by a Member prior to their joining a My Family account will remain in that Member’s individual Account and cannot be pooled into the My Family account. 
  16. Tier Miles cannot be pooled into a My Family account. 
  17. Skywards Miles pooled into a My Family account can only be redeemed for the benefit of the Family Head and/or Family Members of the applicable My Family account. 
  18. Skywards Miles pooled into a My Family account cannot be transferred back to a Member’s individual Account. 
  19. By joining a My Family account, the Family Head and each Family Member gives their consent and authority for each Member (aged 18 or above) of the My Family account to (i) redeem Skywards Miles held in a My Family account, and (ii) book and manage all travel via such My Family account on behalf of themselves, another Family Member or the Family Head. 
  20. For My Family accounts registered prior to 11 December 2023, Family Members (aged 18 or above) may not be able to make redemptions from the My Family account, in which case the rights set out in Clause 17.19(i) and (ii) above shall only be available to the Family Head.
  21. In order for the Family Head to manage their My Family account efficiently and for eligible Members in the My Family account to make redemptions, the following information in respect of each Family Member (including the Family Head) will be accessible and available to the Family Head and each Family Member:
    • title;
    • first name, and last name;
    • Skywards Miles pooled;
    • Skywards Miles contribution percentage;
    • Skywards Miles redeemed, the relevant Reward or product redeemed against and redemption date of any My Family related Skywards Miles transactions from the My Family account;
    • Cash+Miles bookings made by the Family Head or a Family Member from the My Family account;
    • Classic Rewards made by the Family Head or a Family Member from the My Family account;
    • travel information related to flight bookings made from the My Family account, including:
      1. Passenger Name Record (PNR);
      2. special meal types;
      3. requests for passengers with accessibility requirements or who require special assistance;
      4. redemption ticket details (including cabin class and fare type)
      5. details related to transactions (including transaction type and Member passenger full name and title)

        Flight history and other personal details of each Family Member will not be visible to the Family Head or the other Family Members of the My Family account and will remain linked to each Member’s individual Account.

  22. Members should continue to use their individual Account when making a non-My Family booking.
  23. The rules in respect of Standard Expiry and Adjusted Expiry of Skywards Miles in the Programme Rules shall apply to any portion of a Member’s Skywards Miles pooled in a My Family account, and such Skywards Miles shall continue to expire from time-to-time irrespective of whether they are pooled within a My Family account.
  24. Skywards Miles earned through retroactive claims by a Member linked to a My Family account will be apportioned between their individual Member Account and the applicable My Family account pool in accordance with the My Family contribution percentage applicable to such Member at the time of the retroactive claim being made.
  25. A Family Head cannot remove themselves from the My Family programme or nominate a replacement Family Head. They will have the option to close the My Family account, in which case any Unused Miles pooled into such My Family account shall be voided and forfeited and not returned to the Family Head or any other Family Member.
  26. A Family Head may remove a Family Member from the My Family account at any time via the Website or by contacting an Emirates Contact Centre.
  27. A Family Member may remove themselves from the My Family account at any time by clicking on ‘Leave My Family account’, however: 
    • any Skywards Miles pooled into the My Family account will remain in the My Family account and be forfeited by the exiting Family Member; 
    • Redemptions from the My Family account cannot be made in the name of the exiting Family Member; 
    • the exiting Family Member will no longer have visibility of or any access to the My Family account.

  28. Skywards Miles can be redeemed from the My Family account (i) for Classic Rewards, (ii) on flights where Cash+Miles is offered, (iii) for Instant Upgrades at check‑in, (iv) with select retail and lifestyle Partners (as offered by Emirates and its Partners from time-to-time), (v) to donate Skywards Miles to support Emirates Airline Foundation, and (vi) on selected Skywards Exclusives events (subject to the terms and conditions set out in these Programme Rules in respect of Skywards Exclusives), (vii) when you book your ticket and any related product or service where Cash+Miles is offered on emirates.com. Emirates may amend the Partner list at any time.
  29. Buy Miles, Gift Miles, Transfer Miles, Extend Miles and Reinstate Miles are not available to be purchased and activated by Members in respect of Skywards Miles held in a My Family account.
  30. Once a Member joins a My Family account as a Family Head or Family Member, their selected Skywards Miles contribution percentage will only be added to a My Family account to the extent that a transaction earns more than 1 Skywards Mile. When a Member earns 1 Skywards Mile or less during a transaction, that earning shall only be apportioned to their individual Account and not the My Family account. Standard timelines applicable to the earning and accrual of Skywards Miles into the Members Account under these Programme Rules shall continue to apply in respect of such Skywards Miles being earned and accrued into My Family account.
  31. Any Skywards Miles cancelled, forfeited or voided that were originally earned by a Family Head or Family Member in their respective individual Accounts that were then pooled into a My Family account will also be cancelled, forfeited or voided from the applicable My Family account.

18. Skywards+

  1. How to subscribe to Skywards+
    • Skywards+ is only available to eligible Emirates Skywards members aged 18 years or older.
    • Members must log into their Account in order to purchase a Skywards+ subscription. Members will be advised of the applicable subscription fees during the subscription process.
    • Once a Member’s payment has been successfully processed, such member will receive a confirmation email and receipt.
  2. Subscription Period 

    Skywards+ (including all related benefits) subscription periods shall start on the date of subscription and shall expire on last day of the same month in the following calendar year. Skywards+ subscription shall not auto-renew. Members’ Accounts will be updated following subscription to reflect their subscription level, details and available benefits.

  3. General Programme Rules
    • Skywards+ is an online subscription that can be purchased on the Website for an annual fee by Members aged 18 or over. Only subscribing Members (at each level of subscription) shall be eligible to access and receive Skywards+ benefits relevant to their subscription level.
    • Each subscription fee is inclusive of taxes and all applicable charges.
    • Skywards+ Members may be entitled to additional benefits as stated on the Website, and such benefits shall vary from Member to Member and shall be based on the subscription package purchased.
    • Skywards+ Members must be logged into their Account to access, avail and view Skywards+ benefits.
    • The Skywards+ subscription and associated benefits are limited to the subscribing Member and cannot be gifted or sold.
    • The Member's Skywards+ subscription is non‑transferable and non‑refundable.
    • Skywards+ benefits are only applicable to Emirates Flights purchased via the Website, unless explicitly stated otherwise in these Programme Rules.
    • Skywards+ benefits cannot be backdated prior to, or post‑dated beyond, the subscription period of the Member’s active Skywards+ subscription.
    • No bonus accruals will be credited for flights flown outside of a Member’s Skywards+ subscription period. This also applies to retroactive claims.
    • Skywards+ benefits are valid and accessible by subscribing Members during the relevant subscription period only.
    • Bonus Skyward Miles earned on reissued tickets will be credited for flights flown inside of the Skywards+ subscription period.
    • Emirates reserves the right to refuse a Skywards+ subscription to any person and, in the event of any Programme Misuse, may terminate any Member’s Skywards+ subscription at any time.
    • Emirates reserves the right to withdraw or discontinue this product at any time.
    • Skywards+ subscription will be activated for subscribing Members within 48 hours of successful payment.
    • Skywards+ benefits will only apply on applicable flights availed during a period of active subscription.
    • Information on Skywards+ will be accessible on the Website and the flydubai Website.
    • Skywards+ benefits (including benefits linked to the redemption of Skyward Miles) are only available to subscribing Members via their individual Member Accounts or their My Family account.
    • No refund or credit will be given to any Member for unutilised benefits at the end of their Skywards+ subscription period.
    • Additional benefits and limited time offers may become available during the subscription period and can be withdrawn at any time.

  4. Bonus Skywards Miles.
    • Skywards+ Members are eligible to earn bonus Skyward Miles in accordance with these Programme Rules at a rate of 20% of Base Miles plus Tier Bonus Miles, but excluding any other Miles (such as promotional Skywards Miles).
    • Bonus Skyward Miles are eligible to be earned by Members subscribed to Skywards+ on the following flights availed by a Member during their relevant subscription period (irrespective of the date of booking or the original ticket issue date):
      1. Emirates Flights with tickets (including Cash+Miles) issued online through the Website;
      2. flydubai Flights tickets (including Cash+Miles) that are stated by the Programme Rules to be generally eligible for the earning of Skyward Miles;
      3. flight tickets issued offline through Emirates Holidays and Emirates Dubai Experience.
    • The rate at which bonus Skyward Miles are earned by Skywards+ Members shall be as set by Emirates from time-to-time.
    • If a Skywards+ Member is eligible to receive bonus Skywards Miles via both their Skywards+ subscription and via a separate promotion being run, such Member will not receive both benefits and shall instead receive only the benefit of the relevant promotion or subscription that grants such Member the highest number of bonus Skyward Miles.
    • Members’ statements will reflect the number of bonus Skywards Miles earned (if any) as “Skywards+ Skywards Miles Bonus”.
    • Any flight tickets that are ordinarily ineligible for Skywards Miles accrual under these Programme Rules are also excluded from earning bonus Skywards Miles.
  5. Bonus Tier Miles ‑ Skywards+ Premium only.
    • Skywards+ Classic Members and Skywards+ Advanced Members are ineligible to receive any bonus Tier Miles benefits.
    • Bonus Tier Miles are eligible to be earned only by Members subscribed to Skywards+ Premium at a rate of 20% of the total Tier Miles earned (excluding promotional Tier Miles) on the following flights availed by a Member during their relevant subscription period (irrespective of the date of booking or the original ticket issue date):
      1. Emirates Flights with tickets (including Cash+Miles) issued online through the Website;
      2. flydubai Flights tickets (including Cash+Miles) that are stated by these Programme Rules to be generally eligible for the earning of Skyward Miles; and
      3. flight tickets issued offline through Emirates Holidays and Emirates Dubai Experience.
    • The rate at which bonus Tier Miles are earned by Skywards+ Premium Members shall be as set by Emirates from time-to-time.
    • If a Skywards+ Premium Member is eligible to receive bonus Tier Miles via both their Skywards+ subscription and via a separate promotion being run, such Member will not receive both benefits and shall instead receive only the benefit of the relevant promotion or subscription that grants such Member the highest number of bonus Tier Miles.
    • Skywards+ Premium Members’ statements will reflect the number of bonus Tier Miles earned (if any) as “Skywards+ Tier Miles Bonus”.
    • Any flight tickets that are ordinarily ineligible for Tier Miles accrual under these Programme Rules are also excluded from earning bonus Tier Miles.
  6. Discounted Upgrade RewardsSkywards+ AdvancedMembersand Skywards+ Premium Members only.
    • Skywards+ Classic Members are ineligible to receive any Upgrade Reward discount benefits.
    • Only commercial tickets purchased from the Website are eligible for Upgrade Reward discount benefits.
    • Only Upgrade Rewards availed online through the Website or at check-in are eligible for Upgrade Reward discount benefits.
    • To avail an Upgrade Reward discount, Skyward+ Members must log in to their Account on either the Website or the Emirates App prior to commencing their booking.
    • All rules and restrictions under these Programme Rules that are applicable to the availing of Upgrade Rewards shall continue to apply in respect of any discount offered or applied in respect of the same.
    • Tickets issued in Flex and Flex Plus fare brands are eligible for the Upgrade Rewards discount benefit.
    • Special Fare Tickets and Saver Fare Tickets are ineligible for the Upgrade Rewards discount benefit.
    • Skywards+ Members will be eligible to receive the Upgrade Rewards discount on eligible Upgrade Rewards transactions processed within the subscription period, even if the travel date is outside the subscription period.
    • Only one discount shall apply to any purchase of an Upgrade Reward in any one transaction. For Skywards+ Members who are eligible for multiple Upgrade Reward discount offers, only the higher of such discount offers will be applicable and available (offers are not combinable).
    • If a Skywards+ Member is eligible to receive an Upgrade Reward discount benefit on a flight, this will be reflected at the time of booking.
    • If a Member registers for an ‘Auto Upgrade’, the Skywards+ discount shall only apply if such Auto Upgrade is then granted during the subscription period. If a higher tactical offer is applicable at the time of the Auto Upgrade is granted, Members will receive the highest applicable offer.
    • Upgrade Rewards discounts as part of Skywards+ are also applicable on auto upgrades if the auto upgrade is processed within the subscription period.
    • Skywards+ Upgrade Rewards discounts are not applicable or available in respect of Instant Upgrades availed onboard a flight.
  7. One-time Discounted Classic Rewards.
    • Skywards+ Members will each qualify for a one‑time only discount on a Classic Reward flight on eligible Emirates Flights, subject to the relevant Classic Reward being redeemed within the relevant Skywards+ Member’s active Skyward+ subscription period (irrespective of the scheduled date of travel).
    • In the case of a group booking, the Skywards+ Classic Rewards discount will apply to all Classic Reward tickets within such group booking once availed by the relevant Skywards+ Member.
    • The Skywards+ Classic Rewards discount shall only be available on return and one‑way reward bookings and will not be available or applicable on multi‑city or open‑jaw bookings.
    • The Skywards+ Classic Rewards discount is non-refundable and will not be re-applied if the flight details change or the relevant flights are cancelled. Once the Skywards+ Classic Rewards has been availed by a Skywards+ Member it shall not be available thereafter.
    • All Programme Rules applicable to Classic Rewards shall continue to apply in respect of any Skywards+ Classic Reward discounts.
  8. Preferential Cash+Miles rates
    • Skywards+ Members will be offered a preferential Cash+Miles rate for eligible bookings made during their applicable Skywards+ subscription period (irrespective of the scheduled date of travel).
    • Skywards+ Members’ preferential Cash+Miles rate will appear on the payment page of the Website when the relevant Member selects Cash+Miles as the payment option.
    • Skywards+ Members’ preferential Cash+Miles rate is limited to eligible bookings made and issued on the Website.
    • To avail the preferential Cash+Miles rate, Skywards+ Members must select the Cash+Miles icon option displayed during the online booking process.
    • Once the Cash+Miles payment option is selected, reviewed and accepted by a Skywards+ Member on the payment page, and in turn final payment is made to issue the ticket(s), no further adjustments in the Skywards+ Member’s Cash+Miles rate will be permitted or accepted.
    • All Programme Rules applicable to Cash+Miles shall continue to apply in respect of the Skywards+ preferential Cash+Miles rates.
  9. Checked-in Baggage Benefit
    • Subjects to the terms below, Skywards+ Members shall receive the following additional checked-in baggage allowances (the “Checked-in Baggage Benefit”):
      1. Skywards+ Classic Members shall receive an additional 5kgs of checked-in baggage allowance;
      2. Skywards+ Advanced Members and Skywards+ Premium Members shall receive an additional 10kgs of checked-in baggage allowance;
    • The Checked-in Baggage Benefit is subject to change, modification and removal at any time, as determined by Emirates in its sole discretion.
    • In markets where the IATA weight concept applies, the Checked-in Baggage Benefits apply to all Skywards+ Members.
    • The baggage benefits are applicable regardless of the booking channel used. Checked in baggage is valid on Emirates Flights only.
    • In markets and on routes where the IATA piece concept applies, Skywards+ Members may check-in 1 additional piece of baggage, save that there shall at all times be a maximum allowance of 3 total pieces allowed subject to the total weight per piece applicable to the Member’s booked class of travel. Gold and Platinum Members will, therefore, not receive any additional baggage benefits allowance through their Skywards+ membership.
    • The Checked-in Baggage Benefits are only applicable to, and available by, the individual Skywards+ Member only in respect of their own travel, and are not transferable to other travellers in a group booking.
    • All Programme Rules applicable to checked-in baggage allowances shall continue to apply in respect of the Checked-in Baggage Benefits.
  10. Access to select Emirates Business Class lounges
    • Skywards+ Members shall be granted entry to Emirates lounges when flying on an eligible Emirates Flight ticket as follows (the “Skywards+ Lounge Access”):
      1. Skywards+ Classic Members shall receive 2 single entry permits to selected Emirates Business Class lounges in Dubai and Emirates lounges in other airports across the Emirates network during their Skywards+ subscription;
      2. Skywards+ Advanced Members shall receive 5 single entry permit to selected Emirates Business Class lounges in Dubai and Emirates lounges in other airports across the Emirates network during their Skywards+ subscription; and
      3. Skywards+ Premium Members shall receive 10 single entry permits for themselves to selected Emirates Business Class lounges in Dubai and Emirates lounges in other airports across the Emirates network during their Skywards+ subscription.
    • Each entry permit shall grant the Skywards+ Member one‑time access into the Emirates Business Class Lounge at select airports for one person. Entry permits can be used by the Skywards+ Member or an accompanying guest travelling onwards on the same Emirates Flight. The Skywards+ Member must be present and make use of an entry permit themselves in order for any guest access to be granted.
    • The rules and restrictions in respect of guest access to an Emirates lounge set out in these Programme Rules shall also extend and apply to guest use of the Skywards+ Lounge Access. For the avoidance of doubt, any permitted guest of a Skywards+ Member shall consume 1 of the available Skywards+ Lounge Access permits set out above.
    • Skywards+ Lounge Access is available by Skywards+ Members for Emirates Flights flown within the relevant Member’s subscription period only. If a Skywards+ Member fails to utilise their full Skywards+ Lounge Access allowance during any Skywards+ subscription period, such allowance shall be forfeited and shall not roll-over into any future subscription period.
    • Skywards+ Lounge Access is subject to availability at all times and entry cannot be guaranteed in respect of any date of travel.
    • The Skywards+ Lounge Access is subject to the limitations and rules in respect of Emirates lounge access as set out elsewhere in these Programme Rules, including (without limitation) requirements and restrictions in respect of the ticket type of the relevant Member (save that any requirements in respect of class of travel shall not apply where a Member is availing their Skywards+ Lounge Access.
    • Members’ available Skywards+ Lounge Access will be reflect in each Member’s Account profile, but shall not be reflected on any boarding card.
    • Emirates Business Class lounge agents will have the ability to check the available entry permit(s) for each Member and mark each entry permit as utilised once availed. Emirates reserves the right to withdraw and/or limit the availability of the Skywards+ Lounge Access benefit from time to time. Lounge access is subject to capacity restrictions.

19. Skywards Exclusives

Learn more about the terms and conditions(Opens an external website in a new tab) for the use of our Skywards Exclusives platform, as well as the programme rules(Opens an external website in a new tab) that apply to transactions on the Skywards Exclusives website.

20. Privacy

  1. In connection with Emirates Skywards, Emirates collects, stores, uses and discloses Members’ personal information in accordance with the Privacy Policy(Opens page in the same tab). The Privacy Policy contains information on what personal information Emirates collects, how it is used and to whom it is disclosed and for what purposes. It also includes information about how Members can withdraw consent where applicable and how Members can contact Emirates to otherwise manage Member privacy.
  2. Without limiting Clause 20.1 above, it is a condition of membership to Emirates Skywards that, unless Emirates is otherwise notified by a Qantas Travel Member, each Qantas Travel Member consents to Emirates disclosing the Qantas Travel Member's contact details on or after the Qantas Termination Date. Such disclosure shall be made for the purpose of Qantas offering the Qantas Travel Member membership in the Qantas Frequent Flyer programme (or the equivalent programme at the Qantas Termination Date). Qantas’ use and disclosure of personal information may be different to Emirates’. Qantas may not be bound by privacy laws that provide the same level of protection as those binding on Emirates Skywards. For the avoidance of doubt, nothing in this Clause 20.2 will require a Qantas Travel Member to cancel their Emirates Skywards membership and/or accept membership in the Qantas Frequent Flyer programme (or its equivalent) at any time.
  3. Without limiting Clause 20.1 above, personal information of Members who are formerly flydubai OPEN members or who have flown with flydubai will be used and shared by and between Emirates and flydubai for the purpose of the operation of the Emirates Skywards programme. flydubai’s use and disclosure of personal information may be different to Emirates’.
  4. Where a Member has requested for deletion of their Account under Article 17 of the General Data Protection rules (Right to Erasure / right to be forgotten); all Miles accumulated but not redeemed, transferred or expired which are held in the Account will be forfeited.

21. Liability

  1. TO THE EXTENT PERMITTED BY LAW, EMIRATES WILL NOT BE LIABLE TO A MEMBER OR ANY OTHER PERSON FOR ANY LOSS OR DAMAGE, WHETHER DIRECT OR INDIRECT, RESULTING FROM TERMINATION OR CHANGE OF, OR TO, EMIRATES SKYWARDS OR ANY OF THE FACILITIES, BENEFITS OR ARRANGEMENTS WHICH ARE MADE AVAILABLE TO A MEMBER, INCLUDING PARTNER WITHDRAWAL OR THE WITHDRAWAL OF ANY BENEFITS, FACILITIES OR ARRANGEMENTS.
  2. Without prejudice to Emirates’ other rights and remedies under these Programme Rules, Emirates reserves the right to disqualify a Member from further participation in the Emirates Skywards programme, to cancel all previously accumulated Miles and to seek compensation for Rewards utilised if, in Emirates’ Skywards' sole judgment, that Member or their Travel Co‑ordinator, has engaged in wilful misconduct or committed any Programme Misuse, including, but not limited to (i) any fraudulent or unauthorised acquisition, sale or abuse of Skywards Miles, (ii) any acquisition, sale or abuse of the Emirates Skywards programme, (iii) or any acquisition, sale or abuse of any Reward benefits.
  3. The Emirates Skywards concierge service and select other services offered to Members are operated by third party suppliers (each a "Supplier"). All Members taking advantage of these services will be entering into a legal relationship with the relevant Supplier(s). To the extent permitted by law, Emirates excludes all liability to any Member or other person of whatsoever nature in respect of any negligence, wilful misconduct, poor service or other breach of obligation arising out of the provision or failure to provide services by or on behalf of a Supplier arising out of a Member’s legal relationship with a Supplier.

22. General

  1. The Programme Rules may be changed, varied, suspended or terminated at any time without notice where permitted by law, save that reasonable efforts will be used to promptly post details of that change or variation, suspension or termination (as the case may be) to the Website. In the event of any conflict between this version of the Programme Rules and any version of the Programme Rules published on the Website for Emirates Skywards, the latter shall prevail.
  2. The Member's use of his or her digital membership card or quoting of his or her membership number after any change or variation to the Programme Rules will be deemed to be acceptance by the Member to that change or variation.
  3. Some functions and features of the Website may differ or be absent from the mobile version of the Website or the Emirates App, and therefore such functions and features shall only be accessible via the desktop version of the Website.
  4. Any notice to be given to a Member under these Programme Rules will be deemed to have been given if posted by pre‑paid post to the Member at the address provided by the Member for the purposes of Emirates Skywards.
  5. The Programme Rules are governed by the laws of the Emirate of Dubai and any proceeding with respect to or in connection with Emirates Skywards must be brought in that jurisdiction. Membership, including eligibility for membership and any Miles or Rewards, is subject to any applicable laws and regulations, including all applicable resolutions of the International Air Transport Association (IATA).
  6. Emirates Skywards does not operate (or will cease to operate) in a jurisdiction in which it would be prohibited (or becomes prohibited) by any relevant law or governmental direction.
  7. Reasonable care has been taken to ensure that information contained in the Programme Rules and in any publications and advertisements in connection with Emirates Skywards is accurate, but Emirates Skywards will not accept any liability with respect to any errors or omissions in any information, whether written or verbal.
  8. Any part of these Programme Rules that is unenforceable for any reason shall be considered capable of being cut out so as not to affect the remainder of these Programme Rules in any way. Emirates shall not be required to provide any service or otherwise act in pursuance of these Programme Rules if to do so would be contrary to law.
  9. Members may be required to provide documentation at check‑in that can establish the Member's identity and membership to Emirates. If a Member fails to comply with this requirement, Emirates reserves the right to refuse carriage.

23. Emirates Skywards Use of One-time Passcode

As an added security measure, Emirates Skywards has introduced a second‑level authentication through use of a one-time passcode for certain Account activities, such as Account login, profile updates and redemption activities (one‑time passcode service).

A one‑time passcode is a randomly generated number which Emirates will SMS and/or email to a Member in connection with certain Account activities. This is a second‑level authentication, which may be required from the Member in order to confirm that the Account activity has been authorised by the Member. The Member will be informed at the time of the relevant Account activity if a one‑time passcode is required.

Where a one‑time passcode is required in connection with a Member’s Account, Emirates will send the one‑time passcode by SMS to the Member’s registered mobile number and/or an email to the Member’s email address registered on their Emirates Skywards Account (as shown in the Member’s Account profile).

Members should ensure that all information (including, but not limited to, contact details) provided to Emirates is accurate and up to date at all times. If a Member fails to provide Emirates with or update any required information, Emirates may not be able to issue the one‑time passcode which may result in a Member’s inability to access their Account. Members can update their Emirates Skywards Account profile at any time to ensure that their contact details are up to date.

Emirates may, in its sole discretion, contact a Member (including on a recorded line) to verify a Member’s identity and the Account activity. Repeated failure to input the correct one‑time passcode may result in a Member’s Account becoming locked or in the imposition of other restrictions on its use, as prescribed by Emirates from time to time. As part of its fraud prevention and Member verification procedures, Emirates may request further details or identification from a Member.

Members should not allow their Account number or one‑time passcode to be used by any other person and Members should at all times ensure that their Account number and one‑time passcode is not disclosed to any other person. If a one‑time passcode is disclosed to or discovered by any other person, the Member should immediately notify Emirates Skywards of the incident by contacting SkywardsMemberVerification@emirates.com.

Through the use of the one‑time passcode service, members authorise Emirates to communicate the one‑time passcode to the Member and to authenticate the Member’s identity and Account activity through use of the one‑time passcode. If a Member cannot provide the one‑time passcode or if authentication via one‑time passcode fails, Emirates may restrict access to the Member’s Account.

The mobile service provider may not allow a Member to receive the one‑time passcode via SMS if the Member is abroad or using an overseas mobile service network. In addition, service charges may be levied by the service provider for receiving a one‑time passcode.

Emirates shall not, in any circumstances, be liable for any loss or damages arising out of or in connection with a Member’s inability to access their Account where one‑time passcode authentication is delayed or fails for any reason. Emirates Skywards shall not be liable for any such charges levied by the service provider or any other party.

Emirates reserves the right to add, suspend or terminate one‑time passcode services or its use temporarily or permanently at any time, without prior notice, for any reason where Emirates considers it necessary or advisable to do so, including, but not limited to, when there is a suspected breach of security, or when Emirates has reasonable grounds to suspect that information provided by a Member is not current or accurate.

Modification of the Programme

Emirates Skywards is governed by these Programme Rules. Emirates Skywards reserves the right to change, modify or amend any part of the Emirates Skywards programme at any time in accordance with the Programme Rules. This right includes, but is not limited to, changes in Emirates Skywards partner affiliation, rules for earning and redeeming mileage credit, rules for use of travel awards, flight schedules, Member travel benefits and specific features of promotional offers.

Disclaimer of Warranties and Limitation of Liability

The information published on the Website or the Emirates App may be incomplete or include inaccuracies or typographical errors. Emirates Skywards does not represent or warrant that access to the Website or the Emirates App will be uninterrupted or that there will be no failures, errors or omissions or loss of transmitted information, or that no viruses will be transmitted on the Website or the Emirates App. Emirates makes no representations about the suitability of the information, products, and services contained on the Website or the Emirates App for any purpose. All such information, products, and services are provided "as is" without warranty of any kind. Emirates hereby disclaims all warranties and conditions with regard to the information, products, and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non infringement. 

IN NO EVENT SHALL EMIRATES BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THE WEBSITE OR THE EMIRATES APP OR WITH THE DELAY OR INABILITY TO USE THE WEBSITE OR THE EMIRATES APP, OR FOR ANY INFORMATION, PRODUCTS, AND SERVICES OBTAINED THROUGH THE WEBSITE OR THE EMIRATES APP, OR OTHERWISE ARISING OUT OF THE USE OF THE WEBSITE OR THE EMIRATES APP, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE.

Links

The Website or the Emirates App may contain hyperlinks to websites operated by third parties. Such hyperlinks are provided for your reference only and your use of these sites may be subject to terms and conditions posted on them. Emirates’ inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites and Emirates accepts no liability for their content.

UNDER NO CIRCUMSTANCES SHALL EMIRATES BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY YOUR USE OR RELIANCE ON INFORMATION OBTAINED THROUGH THIRD PARTY WEBSITES.

Content and Member Submissions - Forum

This Website contains bulletin boards and other message or communication facilities, some of which are offered to Emirates Skywards' upper tier Members only. Any opinions, views or statements expressed or made by a Member in the course of using those facilities are those of that Member and not of Emirates. Emirates is under no obligation to review any messages; information or content posted on the Website and assumes no responsibility or liability relating to any such submissions. Notwithstanding the above, Emirates reserves the right to review, edit or delete without notice any contents of the submissions received from members, including bulletin board postings, which it deems in its sole discretion to be illegal, offensive or otherwise inappropriate. You understand that you are responsible for any material you may submit to the Website. You agree that when posting a message on the Website, you shall not do any of the following:

  • defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights (such as rights of privacy and publicity) of others;
  • publish, post, distribute, or disseminate any harmful, threatening, defamatory, abusive, infringing, offensive, obscene, vulgar, indecent, or unlawful material or information;
  • advertise or offer to sell any goods or services or conduct or forward surveys, contests, or chain letters of any kind; or
  • post messages impersonating others.

You further agree that when using the Website or the Emirates App you shall not:

  • upload any files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents;
  • upload any files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another's computer; or
  • delete any author attributions, legal notices, or proprietary designations or labels in any file that is uploaded.

Indemnity

You agree to indemnify Emirates, its employees, agents and representatives, and to hold them harmless from and against any and all claims, and liabilities (including legal costs) that may arise from your submissions to the Website or the Emirates App, from your use of material obtained through the Website or the Emirates App, from your breach of these Programme Rules, or from any such acts arising through your use of the Website or the Emirates App.

Emirates reserves the right, in its sole discretion, to deny access to the Website or the Emirates App or any portion of it without notice or liability.

Privacy Policy

The use of your personal information in connection with Emirates Skywards is governed by Clause 20 of these Programme Rules and the Privacy Policy(Opens page in the same tab).