Before you fly
We plan our flights so that most itineraries have a good connection time in Dubai. But if the best connection time isn’t available and you have to wait longer before your next flight, you could be entitled to our Dubai Connect service.
We’ll make sure you’re comfortable with complimentary hotel accommodation, transfers and a visa to enter the UAE. Book Dubai Connect at least 24 hours ahead of your incoming flight to Dubai. Then when you arrive, meet us at the Dubai Connect desk in Arrivals.
The best available connection
To book a Dubai Connect service, the connecting flight on your itinerary must be the best available connection. This means that the stopover time in Dubai between your two flights must be the shortest one available.
If your connecting flight departs after another, earlier connecting flight to your destination, then unfortunately your booking won’t qualify for Dubai Connect.
The length and time of your stopover
Dubai Connect Services are available to passengers with a connecting stopover time of 10 to 24 hours. This applies to all cabin classes (First Class, Business, and Economy). Further conditions may apply*.
If you are using Dubai Connect, please make sure you still have all the entry and regulatory documents your destination requires (such as valid negative COVID-19 tests) with you at all stages of your journey.
If you are travelling from one of the restricted countries (Bangladesh, India, Nigeria, Pakistan, Sri Lanka, South Africa, Uganda, Vietnam, Zambia) and have a Dubai Connect Package booked, you must comply with the requirements of your final destination and follow UAE entry and regulatory requirements. If you are travelling from one of the restricted countries, you will be required to leave the airport if your transit time is more than 10 hours.
You have the following options available if you are required to stay outside of the airport during your transit period:
Any changes to our services at this time are always made with your comfort and safety as our first priority.
The Dubai Connect booking includes a complimentary visa on arrival, subject to UAE Immigration approval.
When you arrive, a complimentary coach will take you to and from your hotel. Our team at the Dubai Connect desk in Arrivals will help you with the transfers.
It’s easy to add the Dubai Connect service to your online flight booking. During the booking process we’ll tell you if you’re eligible.
You can book our complimentary Dubai Connect service as long as there are no better connection times to choose from for your itinerary.
Young flyers under 18 years can use our Dubai Connect service as long as they are travelling with another passenger who is over 18.
Check out the Dubai Connect terms and conditions.