Login to your Emirates Skywards account and your details will automatically appear in the form below.
To claim Skywards Miles from one of our airline, hotel, car rental, retail or lifestyle partners, please use Live Chat.
For airline partners please provide your ticket information. For other partners you can also complete the form below.
Miles might be missing from your statement for several reasons. The most common are:
New members can claim Miles for Emirates Flights flown up to two months prior to registering with Emirates Skywards.
New members can also claim Miles for flydubai Flights flown up to two months prior to registering with Emirates Skywards.
You can submit a claim if your Miles haven’t been credited to your account within three weeks of the partner transaction date. To claim missing Miles, the name used for the partner booking must match the name in your Emirates Skywards profile exactly. Depending on the partner, follow one of these steps to claim your Miles:
Please allow six to eight weeks from the date your claim is received for any missing Miles to appear in your account.
Some of our partners offer the facility to make a claim directly on their website. You can check if this service is available by visiting the individual partner page.
*Live chat is currently available in English only
To claim missing Miles on a Skysurfer account for an Emirates flight, the nominated parent or guardian can either call an Emirates Contact Centre(Opens page in the same tab) or email us(Opens page in the same tab) with the membership number, ticket details and booking reference. To claim missing Miles on a Skysurfer account for a partner transaction, the nominated parent or guardian should email us(Opens page in the same tab) with account details and copies of the relevant invoices and/or receipts.