Emirates Skywards

Emirates Skywards is the award-winning loyalty programme of Emirates airline and flydubai, launched in May 2000.

It offers members a range of benefits and experiences designed to complement their lifestyle and make every trip even more rewarding. As a member, you can earn and spend Miles on flights with Emirates, flydubai, and our airline partners, enjoy luxury hotel stays, plan memorable family outings, access tickets to global sporting and cultural events, and more.

Visit this page to know more about the programme and its exciting benefits.

As an Emirates Skywards member you do not need to have a physical card to enjoy all the benefits of membership. Simply quote your membership number every time you transact with Emirates, flydubai or one of the Emirates Skywards partners to continue to earn and redeem Miles. You can add your digital card to your Apple Wallet, print yourself a physical copy, or save it to your device’s photo or image library for quick access to your membership details.

Print or save your digital card now or go to ‘My Overview’, scroll down to Quick Links, and click on Membership Card.

You can update your information at any time:

Through the Emirates website:

1. Log into your Emirates Skywards account
2. Click on your name on the upper right corner go to ‘My Overview’
3. On the right side of the screen, you will find a section with an overview of your membership. At the bottom, click on ‘Manage my Profile’ - update your information, including your nationality, passport number or country of issue.

Through the Emirates app:

1. Download the app and log into your Emirates Skywards account.
2. Go to the Skywards page and click on the 3 dots found on the upper right corner of the screen.
3. Click on ‘Edit Profile’ and update or edit your personal details.

Unfortunately, multiple Emirates Skywards accounts cannot be merged. Each member is allowed only one active account. If you happen to have more than one, the primary account will be retained, and the others will be closed.

If you need help identifying which account to keep, feel free to contact us and we will be happy to assist you.

Your Skywards Miles are valid for three years from the date of earning. Within the calendar year that Skywards Miles are due to expire, they will be removed from your account at the end of the month in which you were born.

For example, if you earned Skywards Miles in June 2019 and your birthday is in August, these Skywards Miles will expire on 31st August 2022.

If you have any Skywards Miles in your account that are due to expire in the next 12 months, you can set automated messages from your My Account page to remind you when Skywards Miles are due to expire.

If you have any Skywards Miles in your account that are due to expire in the next 3 months, you can pay to extend their validity for another 12 months beyond the date of the original expiry. Or if you have Skywards Miles that have expired within the last 6 months, you can also pay to reinstate their validity. Please visit this page for complete details.

If you’re not travelling any time soon, you can spend your Skywards Miles on rewards with our hotel, retail and lifestyle partners. Visit this page to see our full list of partners where you can make the most of your Skywards Miles.

If you are planning to travel in the future, you can also book your flights with Emirates, flydubai and our partner airlines up to 11 months ahead.

You also have the option to extend the validity of your Skywards Miles that are about to expire in the next 3 months or reinstate Skywards Miles that have expired in the last 6 months. Click here for more information.

There are plenty of ways to spend your Skywards Miles. You can spend Skywards Miles on flights with Emirates, flydubai, and our airline partners. You can also spend Skywards Miles on our hotel, and retail and lifestyle partners. For more information, visit our Spend Miles page.

Use our Miles Calculator to quickly check if you have enough Skywards Miles to redeem a flight reward with Emirates – just enter your chosen route to see the number of Miles required.

Whilst Skywards Miles can be used to buy rewards, Tier Miles are collected to help you move up membership tiers and are only earned when you fly with Emirates and flydubai or on a codeshare flight that carries an Emirates flight code (EK). You can’t earn Tier Miles with our partners.

The number of Tier Miles that you earn during a qualification period determines the membership tier you belong to: Blue, Silver, Gold or Platinum. 

Learn more about the advantages of each Emirates Skywards membership tier.

Your tier is updated automatically when you collect enough Tier Miles. You can view your tier status and check how many Tier Miles are required to move up a tier on the Skywards page of the app and the ‘My Overview’ page on the website, as long as you are logged in.

Learn more about moving up to a higher tier.

Learn more about retaining your tier status.

Tier Miles are calculated at the same rate as Skywards Miles; taking into account the fare you have paid, the route, and the class of travel. Please note that you can’t earn Tier Miles through our partners. Tier Miles can be earned only on Emirates flights, flydubai flights and codeshare flights marketed by Emirates but operated by another airline.

Use our Miles Calculator to see how much you will earn on your next flight.

Learn more about Emirates Skywards membership tier.

Tier Miles are valid for up to 13 months from the date you start earning, which is usually your first flight as an Emirates Skywards member either on Emirates, flydubai or on a codeshare flight marketed by Emirates but operated by another airline. If you receive Tier Miles from a backdated claim, they will be valid from the date of the flight.

Learn about how to keep your tier status.

No, Tier Miles cannot be transferred or bought. They are only earned when you fly with Emirates, flydubai, or on codeshare flights marketed by Emirates but operated by another airline.

If you want to retain your tier status or move up a tier, consider upselling your fare brand or upgrading your cabin class on your next flight to earn more Tier Miles. You may also want to subscribe to the Skywards+ Premium package, which gives you 20% more Tier Miles during your subscription period.

Our ‘My Trips’ tool displays only your upcoming trips with Emirates. If you have a flydubai booking, you’ll need to log in at flydubai.com to view it.

Reward bookings on Emirates (flights purchased using Skywards Miles) will also appear in My Trips, and you can view them by going to the ‘Manage your booking’ page and logging in with your last name and booking reference.

Emirates flights may not show up in My Trips if:

• The first name or last name entered at the time of the booking does not match the name in your Emirates Skywards account; for example, ‘Will’ instead of ‘William’.
• Your Emirates Skywards membership number is not associated with the booking. To update this, please add your Emirates Skywards membership number in Manage your booking.

If you feel that none of the above applies to your future bookings, please call Emirates Contact Centre for assistance.

A travel coordinator is someone aged 18 or older who an Emirates Skywards member can nominate to manage aspects of their account on their behalf. A nominated travel coordinator can:

• access and obtain information from the member’s account
• claim rewards for the member
• amend any account information related to the member’s Emirates Skywards membership

You can nominate a travel coordinator by contacting the Emirates Contact Centre, or by logging in to emirates.com and submitting the form on this page.

For more information on the terms and conditions for nominating a travel coordinator, visit our Programme Rules and refer to Section 4: Account Management.

You can subscribe to:

1. Emirates airline news and offers
2. Emirates Skywards news and offer
3. flydubai news and offers

You can delete your Emirates Skywards account or terminate your membership at any time through:

1. Emirates website: Log in, go to your profile, select ‘Manage my Account’, and you will find the option to delete your account.
2. The Emirates App: Go to the Skywards page, tap the three dots in the upper right corner, select ‘Edit profile’, and you will see the option to delete your account.
3. Live Chat: Speak with our team and they will be happy to assist you.

If you choose to delete your Emirates Skywards account or terminate your membership, please note the following:

• Unused Skywards Miles and rewards: All of your unused Miles and rewards, along with any benefits or privileges associated with your membership, will be immediately forfeited and rendered null and void. These forfeited Miles and rewards have no cash value and cannot be redeemed or refunded.
• Skywards+ subscription: If you have an active Skywards+ subscription, it will be terminated without refund.
• Linked accounts: Any linked accounts, such as Skysurfers or My Family accounts (if you are the Family Head), will automatically be terminated or de linked upon deletion of your Emirates Skywards account.
• Business Rewards accounts: Any Business Rewards account registered using your Emirates Skywards Account credentials will no longer be accessible with those credentials. For more details, please refer to the Business Rewards terms and conditions.

For buying, gifting, and transferring Skywards Miles, you can do it through:

• Logging in on emirates.com; or
• Contacting the Emirates Contact Centre; or
• Visiting the Emirates Reservation and Ticketing office.

For extending and reinstating Skywards Miles, you can only do it online by logging in on emirates.com.

If you haven’t earned enough Skywards Miles to achieve the reward of your choice, or you’d like to give Skywards Miles to a fellow Emirates Skywards member as a gift, you can buy them online by logging in and visiting this page. A purchasing member’s account must have at least one Emirates flight or partner earning activity.

• Platinum and Gold members can purchase up to 200,000 Skywards Miles in a calendar year
• Silver and Blue members can purchase up to 100,000 Skywards Miles in a calendar year
• At least 2,000 Skywards Miles must be purchased or gifted per transaction, priced at USD30 for every 1,000 Skywards Miles

Skywards Miles can be purchased for yourself or gifted to someone else in multiples of 1,000, at a minimum amount of 2,000 Skywards Miles.

• Platinum and Gold members can purchase up to 200,000 Skywards Miles in a calendar year for self through the Buy Miles product and receive as a gift through the Gift Miles product
• Silver and Blue members can purchase up to 100,000 Skywards Miles in a calendar year for self through the Buy Miles product and receive as a gift through the Gift Miles product

Visit this page for more information.

Yes, you can buy more if you have insufficient Skywards Miles to avail a flight reward. Read the 'How do I buy Skywards Miles' FAQ for more information or log in and visit the Buy Skywards Miles page.

If you would like to check how many Miles would you need for a flight reward to one of our destinations, you can check through our Miles Calculator.

Yes, you can transfer Skywards Miles to another Emirates Skywards account. Simply log in to emirates.com and go to the Transfer Skywards Miles from this page, or use the Emirates app and visit the Skywards section. Selected Emirates retail stores and the Emirates Contact Centre can also assist you with the process.

Here are key details to remember:

• Ensure that you have the recipient’s details at the time of the transfer.
• The receiving account must have at least one Emirates flight or partner earning activity to be eligible.
• You can transfer up to 50,000 Skywards Miles per calendar year, priced at USD15 for every 1,000 Skywards Miles. Each transaction requires a minimum of 2,000 Skywards Miles.

Yes. If you have any Skywards Miles in your account that are due to expire in the next 3 months, you can pay to extend their validity for another 12 months beyond the date of the original expiry.  

Extension of Skywards Miles is available at a lower price than our standard Buy Skywards Miles product. 

You can extend a minimum of 1,000 Skywards Miles and a maximum of 50,000 Skywards Miles per calendar year.

Visit this page for more information.

Yes, Skywards Miles which have expired may be reinstated so long as the request is made within 6 months of expiry. Any Skywards Miles reinstated will be valid for 12 months beyond the date of reinstatement.

Reinstatement of Skywards Miles is available at a lower price than our standard Buy Miles offer. 

You can reinstate a minimum of 1,000 Skywards Miles and a maximum of 50,000 Miles per calendar year.

Your transaction will be conducted with Points.com which is a fully authorised and approved partner of the Emirates Skywards programme. When you receive your credit card statement it will read ‘Skywards Miles by PTS' and the amount of the purchase. 

Visit this page for more information.

Yes, new members can claim Miles for Emirates, flydubai, and Qantas flights flown up to two months prior to registering with Emirates Skywards. 

However, any other transaction, like flights with our other partner airlines or purchases of partner services and products, made before you registered won’t be eligible for earning or accruing Miles.

You can submit a claim if your Miles haven’t been credited to your account within three weeks of the partner transaction date. To claim missing Miles, the name used for the partner booking must match the name in your Emirates Skywards profile exactly. Depending on the partner, follow one of these steps to claim your Miles: 

1. Airlines: contact us via Live Chat* and provide the required information such as booking name, flight date, flight code, class of travel, origin, destination and ticket number. 
2. Hotels, car rental or retail and lifestyle: contact us via Live Chat* and be ready with a copy of the original invoices within six months of the transaction date. Please note some of our partners offer the ability to claim missing Miles directly from their website, including Avis, Hertz(Opens an external website in a new tab), Europcar(Opens an external website in a new tab), and Sixt(Opens an external website in a new tab). 
3. Banks: please contact your bank’s service centre directly. 

Please allow six to eight weeks from the date your claim is received for any missing Miles to appear in your account. 

Some of our partners offer the facility to make a claim directly on their website. You can check if this service is available by visiting the individual partner page. 

^{*Live chat is currently available in English only.}

If you’re missing Miles from an Emirates flight, please log in and submit an online claim. 

We’ll credit the Miles into your account straight away, as long as the name on the ticket matches the name in your Emirates Skywards profile exactly. To credit Miles into your My Family account, you have to quote your individual membership number. Based on the contribution percentage you have chosen, the Miles will be credited back to your My Family account. 

Please note that My Family members cannot make backdated claims for flights they have taken before joining My Family.

Miles might be missing from your statement for several reasons. The most common are: 

1. The name on the reservation doesn’t exactly match the name registered on your Emirates Skywards profile. 
2. The transaction is still being processed (please allow 48 hours for a flight booked with Emirates or flydubai, or up to three weeks for a transaction with an Emirates Skywards partner). 
3. Your Emirates Skywards membership number was not quoted, or was misquoted, at the time of booking or at check-in. 
4. You have not travelled on the inbound or outbound part of your journey yet

Base Miles are the standard Skywards Miles earned on any Emirates ticket, without any kind of Bonus Miles*.

The number of Miles you earn depends on the fare type of your ticket. The baseline used to calculate standard Skywards Miles is Economy Flex Plus for Emirates flights and Economy Flex for flydubai flights. This is why other fare types earn more or fewer Miles.

You can use our Miles Calculator to check the total Miles you’ll earn on an Emirates ticket. Total Miles are made up of base Miles for your origin and destination, plus the various cabin class and tier bonuses on offer. 

^{*Bonus Miles are additional Skywards Miles that members earn when they travel in premium cabins (Business Class and First Class) and/or if they are Silver, Gold, or Platinum members.}

The fare is the price paid for your ticket. Each cabin have different fare types. 

On Emirates flights:

1. Economy and Business Class: Special, Saver, Flex or Flex Plus
2. Premium Economy: Flex Plus
3. First Class: Flex or Flex Plus

On flydubai flights:

1. Economy Class: Lite, Value, Flex 
2. Business Class: Business

The fare type you choose will influence the number of Miles you will earn.

Our Special and Saver fares are our most affordable fares, but Flex and Flex Plus fares offer extra benefits:

• You’ll earn more Skywards and Tier Miles on a Flex or Flex Plus fare, so you can reach your next reward or the next tier faster.
• You also have more flexibility to change or cancel your ticket
• You need fewer Skywards Miles to upgrade to a higher cabin class.

If you’re travelling in Economy Class on a Flex or Flex Plus fare, you won’t have to pay for Seat Selection.

No, fare types are not restricted by the class you travel in. When you are searching for or booking a flight, you will see which types of fares are available.

Read this FAQ to know more about what fare types are available in each cabin class.

When flying Emirates or flydubai, Silver members receive 30% bonus Skywards Miles, Gold members receive 75% bonus Skywards Miles and Platinum members receive 100% bonus. 

On Emirates flights, the bonus is calculated based on the Miles earned at the Economy Flex Plus level for that journey.

On flydubai flights, the bonus is calculated based on the fare brand purchased for the journey.

You’ll earn Skywards Miles and Tier Miles on the part of your ticket that you pay for in cash, excluding carrier-imposed charges, taxes and fees. The rate will depend on the type of ticket you have bought.

Earning on other FFP/loyalty programmes is not available. You will also not earn Skywards Miles or Tier Miles on any flight-related product or service you paid for using Cash+Miles.

You can collect Skywards Miles just by making purchases with your credit card. If you have an Emirates Skywards co branded credit card with HSBC, Emirates Islamic Bank, Emirates NBD, Abu Dhabi Islamic Bank, Dubai Islamic Bank, and the Emirates Skywards Mastercard® with Barclays, we will automatically credit your Emirates Skywards account with any Skywards Miles you have earned each month.

You can also convert your credit card points to Skywards Miles if you hold a credit card with our other bank partners – you can see the full list here. Please contact your credit card provider for more information or to request a transfer of points to your Emirates Skywards account.

When you fly with flydubai, you’ll earn both Skywards Miles and Tier Miles. The number of Miles you earn depends on the distance flown, your fare brand, and your cabin class. You also earn bonus Miles depending on your membership tier status.

When you fly with our other airline partners, you’ll only earn Skywards Miles and not Tier Miles. The number of Skywards Miles you earn is based on distance flown and that airline’s specific earning percentage rate. To check the earning rate for a particular airline, go to our Partners page, select the airline you want to check, click ‘Learn More’, then scroll down to ‘Important Information’ and you will see the earn table with the earning rates.

You can earn Skywards Miles for flights operated by Qantas as indicated below:

a) On flights with an EK flight code you will earn Miles as per the current Emirates Skywards programme levels for travel on Emirates. This will include any add ons for domestic flights which are part of a continuous international journey.

b) On flights with a QF flight code you will earn Miles at a different rate, based upon distance travelled. See more details on the Qantas partner page.

c) Please note that Skywards Miles will be awarded on Qantas operated flights and Qantas link scheduled services only, and will not be earned on codeshare flights with other airlines.

You will earn Tier Miles on Qantas-operated flights with an EK flight code. Tier Miles will not be available on any flights with a QF flight code.

Please note that Skywards Miles will be awarded on Qantas operated flights and Qantas link scheduled services only, and will not be earned on codeshare flights with other airlines .

You can earn Miles on a domestic Qantas flight when it is booked as part of a continuous international journey with Emirates or Qantas. Miles cannot be earned solely on domestic sectors, such as Melbourne-Sydney.

If you have bought a ticket that includes domestic travel within Australia on Qantas, you will earn the following Skywards Miles and Tier Miles in addition to those earned for the international sectors. This is applicable to any route on the Qantas domestic network. Please note that we do not offer First Class on Qantas domestic routes.

Please note that tier Miles can only be earned on Emirates-marketed (EK code) sectors.

Each Emirates Skywards membership tier comes with a range of benefits that members look forward to. As a member, you can enjoy perks such as onboard Wi-Fi, instant upgrades, airport lounge access, bonus Miles when you fly, and much more.

To see the full list of benefits for each tier, visit our Membership Benefits page.

No. We are always working to ensure that our members have as seamless a journey as possible. As part of this, we have removed the need for you to possess or present a physical membership card – giving you one less thing to remember when you travel.

Giving you a digital version of the card provides a more convenient and seamless way for you to access your membership details. You can log in, go to ‘My Overview’, scroll down to ‘Quick Links’, and click on Membership Card – add it to your Apple Wallet, print it, or save it to your device’s photo or image library for quick access.

Your first tier review takes place 12 months after you move into a new tier.

During the review period of 12 months, you should have met the below for your Tier.

Silver Tier: 25,000 Tier Miles

Gold Tier: 50,000 Tier Miles

Platinum Tier: 150,000 Tier Miles and at least one qualifying flight in First Class or Business Class

If you’ve met the Tier Miles required for your current tier, you’ll retain your status. If you fall short, you’ll be downgraded.

Each time your Tier is reviewed and retained, the next review will be automatically scheduled 12 months from the date you qualified.

We assess if you’re ready to move up a tier every time you earn Tier Miles, so you may be assessed multiple times a year. To move up to the next tier, you need to earn enough Tier Miles in the last 12 months, which is your assessment period.

• To reach Silver membership, you need to have 25,000 Tier Miles.
• To reach Gold membership, you need to have 50,000 Tier Miles.
• To reach Platinum membership, you need to have 150,000 Tier Miles and at least one qualifying flight in First Class or Business Class.

Please check your My Overview page for information about your tier membership and key review dates. You don’t need to apply to move up a tier, we will automatically move you to the next tier when you’ve earned enough Tier Miles.

To reach the next tier faster, fly with Emirates and flydubai - the more you fly, the more Tier Miles you earn.

The number of Tier Miles you earn depends on the fare type within your chosen cabin class. Higher fare types, such as Flex and Flex Plus, generally earn more Miles and help you reach your next tier faster. To know more about what fare types are available in each cabin class, you can visit this page.

Additionally, if you subscribe to Skywards+ Premium package, you earn 20% more Tier Miles during your Skywards+ subscription period. Visit the Skywards+ page to know more.

You enjoy your membership privileges for 12 months.

For example, if you achieve Silver membership on 15 October 2026, your tier review date will be 31 October 2027. This means you can use your Silver Tier benefits until end of October 2027.

Tier reviews always take place at the end of every month.

If and when you downgrade from Platinum to Gold, any unredeemed Skywards Miles that were extended on account of you being a Platinum member, will automatically expire.

Whenever you redeem Miles for a reward, the Miles deducted from your account will always be the ones that have been in your account the longest. This helps to minimise any chance of losing your Miles.

Silver, Gold and Platinum members are eligible for two personalised luggage tags per tier cycle. Skywards Skysurfers members are not eligible for luggage tags.

Silver, Gold and Platinum members can get their luggage tags printed at the Business Class lounges at Dubai Airport Terminal 3. Platinum members will continue to receive their packs along with their personalised luggage tags.

If you’re an Emirates Skywards Silver or Gold member, you can collect your tags from the Skywards Team at Dubai Airport (Business class lounges in all concourses and Skywards Centre Duty free level concourse B). If you’re a Platinum member, you will continue to receive your luggage tags in a Skywards pack couriered to you.

You can request your tags at any point during your tier cycle.

Effective 30 November 2018, any Skywards Miles belonging to a Platinum member will not expire for as long he/she retains membership of the Platinum tier. If you are a Platinum member, you will see an adjusted expiry date whenever you have any Skywards Miles that were originally due to expire during your current Platinum tier cycle. This adjusted date will show as three (3) months after your next Platinum tier review date.

For example: if a Platinum member (with next tier review date of 31 December 2026) has Skywards Miles due to originally expire on 31 July 2026 as per standard expiry, this member will see an adjusted expiry date of 31 March 2027 (calculated as 3 months after the upcoming tier review date).

Similarly, when a Platinum member retains their Platinum membership for another year, any unused Skywards Miles that were extended in their last Platinum cycle will again be extended to three (3) months after their next Platinum tier review date. The only time Skywards Miles that were extended on account of the member being Platinum will expire is if and when a member downgrades to Gold and has yet to redeem such Miles. You can refer to the Emirates Skywards Programme Rules for complete details.

There are several ways in which your travelling companions might benefit from your membership when they travel with you.

An Emirates Skywards member, you can request for instant upgrade rewards with Skywards Miles at the check-in desk or on board the aircraft for companions who are travelling with them on the same flight.

Based on your tier status, you can invite guests who are traveling on the same flight as you to the lounge by using your complimentary guest access entitlement or purchase additional lounge access.

Travelling companions of Platinum members may also benefit from priority baggage delivery, subject to availability.

If you are a Gold or Platinum member and you want to travel on a sold-out Emirates flight, we will guarantee you an Economy Class seat on your chosen flight*.

For our Platinum members, we will also do our best to confirm a Business Class seat. However, during major holidays and special events this may not be possible on some flights.

To use your reserved booking priority benefit, just call our Contact Centre at least 48 hours before the flight. Our agents will create a new Flex Plus booking or review your ticket to make sure it is an eligible commercial Flex Plus fare. If it’s not, they can upgrade your ticket over the phone. 

^{*Some commercial fares may not be eligible for the reserved booking priority benefit but can be upgraded for an additional charge. Please check with our Contact Centre. Occasionally, due to flight capacity restrictions and government regulations in certain countries, we might be unable to fulfil your request.}

When travelling under weight concept on Emirates and flydubai flights, Emirates Skywards Silver members are entitled to a guaranteed excess baggage allowance of 12 kg above the ticketed limit for a particular cabin class, Gold members are guaranteed 16 kg above the ticketed limit and Platinum members are guaranteed 20 kg above the ticketed limit. However, please note the following:

• The maximum weight per checked in item of luggage is 32 kg on all cross Atlantic flights
• Economy Class baggage to the US cannot weigh more than 23 kg or 50 lb per item.
• Maximum weight limits per bag may vary in accordance with differing international airport regulations.
• Excess baggage privileges do not apply to cabin baggage or on flights in which the baggage allowance is given as 'number of luggage items’, instead of kilogrammes.

When travelling on the piece concept on flights marketed and operated by Emirates, Emirates Skywards Platinum and Gold Members are eligible for 1 additional piece of checked baggage at 23kg per piece in Economy and Premium Economy Class and 32kg per piece in Business and First Class over and above the baggage allowance shown on the ticket. The maximum allowance in any cabin shall not exceed 3 pieces of checked baggage.

If your journey starts in the United States, or in Africa, please make sure you are aware of baggage allowances specific to this route.

Emirates Skywards additional free baggage allowance applies only on flights operated by Emirates and flydubai. This benefit does not apply to codeshare flights operated by other airlines and in the case of itineraries that involve other airline flights.

If you’re travelling in First Class or Business Class, you can choose your seat from the moment you purchase your ticket at no extra charge based on your Tier status.

If you’re an Emirates Skywards Platinum or Gold member, you and everyone in your booking (under the same booking number) will enjoy complimentary advance seat selection. This applies even if you book an Economy Class Special or Saver fare or an Economy Class Classic Saver Reward. Complimentary advance seat selection is applicable only on selected seat types.

If you’re an Emirates Skywards Silver member, it’s free to reserve your seat in advance. However, anyone else in your booking will have to pay the Advance Seat Reservation charge, unless they purchase Economy Flex tickets, which allow complimentary regular seat selection, or Economy Flex Plus tickets, which allow complimentary regular and preferred seat selection in advance.

If you’re an Emirates Skywards Blue member, you will have to pay if you want to choose your seat before online check-in opens, unless you purchase Economy Flex and Flex+ tickets, in which case you can reserve regular seats in advance.

Emirates Skywards members and their eligible guests travelling on the same Emirates, flydubai, Qantas, or Air Canada flight can access a range of airport lounges in Dubai and across our international network.

Lounge access benefits vary depending on your membership tier, visit this page for more information.

Yes, the complimentary Home Check-in service in Dubai for First Class customers is applicable for Classic Rewards, Upgrade Rewards* and tickets paid for using Cash+Miles.

^{*The service is available for Upgrade Rewards confirmed before check-in.}

Emirates Skywards Platinum members travelling on Qantas-operated flights will have access to:

• First Class check-in (where available)
• 20kg additional baggage allowance (on weight concept routes only)
• Qantas First Class Lounges (where available), Qantas International and Domestic Business Class Lounges and Qantas Club Domestic Lounges
• Priority boarding
• Priority baggage delivery

Emirates Skywards Gold members travelling on Qantas-operated flights will have access to:

• Business Class Check-in
• 16kg additional baggage allowance (on weight concept routes only)
• Qantas International Business Class Lounges and Qantas Club Domestic Lounges
• Priority boarding
• Priority baggage delivery

Emirates Skywards Silver members travelling on Qantas-operated flights will have access to:

• Premium Economy Class Check-in  (where available)
• 12kg additional baggage allowance (on weight concept routes only)

A Family Member is listed as part of a My Family account and can choose to contribute 0% or 100% of their Skywards Miles earned from Emirates Flights, flydubai Flights, airline partners, as well as spending with Emirates’ bank, hotel, car rental, retail, and lifestyle partners.

If you choose 100% contribution, you automatically pool the Skywards Miles you earn into the My Family account, allowing those aged 18 or above to redeem Skywards Miles from the account.

Once you’ve created your My Family account, you’ll see the option to invite up to seven members. If you’re adding members aged 18 or over, simply enter their details and we’ll send them an invitation by email.

If you’re adding a child, they can be added without an invitation as long as they’re already Skysurfers and the Family Head is their registered parent or guardian. 

Infants can also be added to make redemptions easier, but they can’t earn or contribute Skywards Miles to My Family. 

An invitation email will only expire 14 days after a Family Head sends it (validity of email will be mentioned on the email sent to the member). 

Family Head may withdraw the invitation prior to it being accepted. 

When an invitation email is sent, it will direct the individual to the Emirates Skywards login/Join now page. The individual will then need to login to their account or join the Emirates Skywards Programme. 

A member needs a unique email address to join Emirates Skywards.

Yes, you can change the contribution percentage to either 0% or 100%, or stop your contributions at any time by selecting the ‘Edit’ button which appears next to your name on the My Family dashboard. If you set the contribution percentage to zero, all future Skywards Miles will be credited into your individual Emirates Skywards account. 

Please note that if you change your contribution percentage in the middle of your flight/s, the change will only take effect after your current set of flights are complete. For example, if you are currently between flights i.e. Bangkok – Dubai – London, the new percentage contribution will take effect after you arrive in your final destination, London.

Yes, the contribution includes all Skywards Miles earned including those earned as a bonus or through a promotion. The number of Skywards Miles contributed, will always be rounded up to the next whole one. 

Once Skywards Miles have been contributed into My Family, they can’t be transferred back to the individual member.

Skywards Miles can be redeemed from the My Family account for: 

• Classic Reward flights 
• Flights where Cash+Miles is offered* 
• Instant Upgrades at check-in 
• Selected retail and lifestyle partners* (offered by Emirates and our partners) 
• Donations to support Emirates Airline Foundation initiatives 
• Selected Skywards Exclusives events (subject to the Skywards Exclusives terms and conditions set out in these Programme Rules in respect of Skywards Exclusives).

Please note that Emirates may amend the partner list at any time. 

^{*Exclusions may apply. Refer to individual partner terms and conditions for further details.}

Similar to the Skywards Miles in your individual account, the Skywards Miles in your My Family account will be valid for three years from the date of travel. 

The expiry date is linked to the birth month of the individual member who contributed the Skywards Miles. For example, if you earned the Skywards Miles you contributed in May 2023 and your birthday is in August, these Skywards Miles will expire on 31 August 2026. 

You can regularly check the My Family dashboard to see if you have Miles expiring soon.

Your first name, last name and Skywards Miles contribution percentage will be visible to all other members in your My Family account. Details related to transactions i.e. transaction type, passenger name (title, first name and last name for the member who has flown) and the number of Skywards Miles contributed to the account and used for a redemption booking will also be shared. 

In addition, the Family Head will be able to see details related to redemption flight tickets, including cabin class and fare brand.

The benefits are similar to the Emirates Skywards programme. A Skysurfers can achieve Silver or Gold status, and enjoy the extra benefits of that tier, in exactly the same way as an Emirates Skywards member. However, Skysurfers are not eligible for Platinum membership. 

Skywards Skysurfers Silver members: 

• Eligibility – Emirates Business Class Lounge access only in Dubai for self ONLY if accompanied by an adult (over 18) who is eligible to access the lounge in their own right. NO guest access allowed. 

Skywards Skysurfers Gold members: 

• Eligibility – Emirates Business Class Lounge access in Dubai and across the network for self + one guest who must be an adult (over 18) OR who is eligible to access the lounge in their own right.

Enrolling young flyers as Skywards Skysurfers is easy:

1. Parents or guardians log in to their Emirates Skywards account on the Emirates website. 
2. Go to the Skysurfers page or MyFamily page and add their child’s details to enrol them as a Skywards Skysurfer. 

Once enrolled, the child’s account will remain linked to the parent or guardian’s personal account until they turn 18. During this period, only one registered parent or guardian can manage the Skysurfer’s account.

When Skysurfers turn 18, their account converts to a standard Emirates Skywards account. 

Their Tier status will be based on the Tier Miles accumulated in their account at the time of transition. During the review period of 12 months, they should have met the below for their Tier: 

Silver Tier: 25,000 Tier Miles 

Gold Tier: 50,000 Tier Miles 

Gold Tier: 150,000 Tier Miles with no qualifying flight in First Class or Business Class 

Platinum Tier: 150,000 Tier Miles and at least one qualifying flight in First Class or Business Class

The Skywards Everyday app requires a minimum of iOS 12 or Android 7 software. Make sure you have the latest version of your operating system.

If you continue to face issues in accessing the Skywards Everyday app, please contact us on Live Chat*.

^{*Live chat is currently available only in English.}

There are multiple reasons on why you should enable your Skywards Everyday notifications. 

With the offer notifications, you’ll always know when you can get bonus Skywards Miles and special offers from our partners. 

Meanwhile, Miles earning notifications tell you how many Skywards Miles you’ve earned every time you spend with our Skywards Everyday partners. 

You can choose to enable or disable these notifications at any time through the ‘Notifications’ section of the app.

You can earn Skywards Miles with registered Visa and Mastercard credit and debit cards with the Visa or Mastercard symbol, including cards registered with Apple Pay, Samsung Pay, Android Pay and other payment wallets.

Eligible Visa payment cards include all internationally issued payment cards bearing the Visa symbol in markets where Visa supports card saving.

Eligible Mastercard payment cards include cards with the Mastercard symbol issued in markets that support card linking, including Argentina, Australia, Brazil, Canada, Denmark, Germany, Qatar, United Arab Emirates, United Kingdom and United States of America.

Skywards Miles cannot be earned on transactions made using any of the following payment cards: Amex, Diners Club, retailer store cards and gift cards.

Loyal Solutions is the Card Saving Service provider of the Emirates Skywards Everyday mobile application. When saving an eligible payment card, you acknowledge and consent to Loyal Solutions collecting, using and transferring to Visa and MasterCard payment networks a Visa or MasterCard debit or credit card number. 

Visit the Skywards Everyday page for more information.

You won’t be able to earn Skywards Miles on some purchases, such as 24 karat gold bars and coins.

The number of Skywards Miles you’ll earn is based on the total amount you paid, excluding government taxes and after any discounts have been applied.

Yes, you can earn Skywards Miles on the total amount you paid after any discounts have been applied. For example, if you received a 20% discount on a bill of AED 100, you will earn Skywards Miles on the remaining amount of AED 80.

Please note that Skywards Miles will not be awarded on government taxes.

If a Skywards Everyday partner has a refund policy offering a full refund, your Skywards Miles will be ’Pending’ in the ’My Statement’ page, until the refund policy period has ended. Skywards Miles will be credited to your membership account after the refund period, providing the purchase has not been cancelled or refunded. 

Where Skywards Miles have not been credited for an eligible transaction, you are requested to contact Emirates via the Help section on emirates.com, providing your credit or debit card purchase receipt (the small receipt).

If you are not already an Emirates Skywards member or a member of the conversion partner programme you must create an account in each programme. Your name and date of birth must match in both Emirates Skywards and the conversion partner’s programme profiles. Make sure you have your credit or debit card saved in your Skywards Everyday App before you start linking the conversion partner’s programme account. 

You can update the details of your Skywards account by logging in to Emirates.com and accessing My Account. 

If you need support updating your details, please contact us on Live Chat*.

^{*Live chat is currently available in English only.}

You can choose to convert your Skywards Miles into cashback against an eligible purchase after completing the purchase at a participating outlet.

You can use your Skywards Miles after you’ve made an eligible purchase at a participating partner outlet.

To use your Skywards Miles, you need to:

1. Make sure you’ve enabled the ‘Choose to convert Miles into cashback’ option in your preferences on your Skywards Everyday App before making a purchase.
2. Pay for the purchase using one of the eligible payment cards saved in your Skywards Everyday App.
3. Select the number of Skywards Miles you’d like to convert on your purchase when you receive the conversion alert.

You can also go to the My statement page on your profile and choose eligible transactions to spend your Miles on. We recommend that you turn on convert Miles into cashback alerts in your Skywards Everyday App settings, located under Preferences, to receive conversion alerts. Make sure to respond to the convert Miles into cashback alert or carry out the conversion via your My Statement page within 24 hours of receipt of the conversion alert or the eligible purchase.

Once you complete the conversion of Miles into cashback, your Skywards Miles will be debited from your account and the corresponding cashback amount will be refunded to the payment card you used for that purchase.

The statement credit can take up to two days from the date of conversion to reflect in your payment card account. In the unlikely event that the cashback equivalent has not been credited to your account within 15 days from the date of conversion, please contact us along with a copy of the credit or debit card payment receipt. You can contact us on Live Chat*.

_{*Live chat is currently available only in English.}

Yes, you do. As a Skywards+ subscriber, you’ll earn bonus Miles on flights booked through emirates.com, including: 

• flydubai flights, whether they’re marketed* by Emirates or flydubai. It doesn’t matter if you book through Emirates or flydubai - you’ll earn your bonus Miles either way. 
• Flights on other airlines, as long as they’re marketed by Emirates 

You’ll earn bonus Skywards Miles and/or Tier Miles based on the Skywards+ package you’ve subscribed to. 

^{*Emirates-marketed flights have an EK flight code, while flydubai flights carry an FZ flight code.}

Classic Reward is a flight reward paid fully in Skywards Miles on Emirates, flydubai or Emirates Skywards partner airlines. Taxes will always have to be paid in cash.

For a Classic Reward on Emirates, you also have the option to pay the carrier-imposed charges using Skywards Miles.

If you would like to check how many Skywards Miles would you need for a Classic Reward with Emirates, you can check through our Miles Calculator. 

Yes, you can. However, when it comes to one-way flights, there are certain restrictions based on your class of travel.

On Emirates flights: 

• For Economy, you can book one-way classic reward in Saver and Flex Plus.
• For Business, you can only book one-way classic reward in Flex Plus.

On flydubai flights: 

• For Economy, you can book one-way classic reward in Saver and Flex Plus.
• For Business, you can book one-way classic reward in Saver.

You can book these tickets for one-way flights using a classic reward, as long as you fly from one flight zone to another. They’re not valid for travel within a single zone. You can add one stopover on your journey, but your journey must take place in one continuous direction. This one-way ticket will require 50% of the Skywards Miles needed for a return ticket between the same airports.

For flydubai Classic Reward tickets, please contact your local Emirates Contact Centre to make any changes to your booking.

For Emirates Classic Rewards tickets, you can make changes online through the Manage your booking page or by calling your local Emirates Contact Centre. 

To enjoy reward flights with your family, you only need to spend 10% of the Skywards Miles value of an adult reward ticket for infants below two years old. Please note that you can only redeem Classic Rewards for infants in Economy Class.

You can enjoy upgrade rewards using Skywards Miles for infants from Economy Class to Premium Economy, Economy Class to Business Class, and Premium Economy to Business Class. Upgrade rewards from Business to First Class are only available for passengers aged 9 years old and above.

Yes, you can. Booking an Emirates flight reward for someone else follows the same process as booking for yourself. Simply visit Emirates’ online booking page, toggle the Classic Rewards option, and enter the passenger details accordingly.

For partner flight rewards, please refer to this FAQ (flydubai) and this FAQ (other airline partners) for more information on the booking process.

You can read the full details in the Classic Reward Section (Section 12) of our Programme Rules.

Saver rewards offer the best value when you travel during lower demand periods or when your travel dates are flexible.

• You can book them on return flights in Business Class and on both one-way and return flights in Economy Class. When booking a return flight reward, you can choose a return date up to 3 months after your outbound travel date. You can add one stopover to your journey.
• You can change your travel dates after the ticket has been issued for USD 25 per change
• A fee of USD 75 will apply if you cancel an unused Saver reward ticket.

Flex Plus rewards offer you even more reward seats during high demand periods and on high demand flights.

• You can book them on both one-way and return flights in every class of travel.
• When booking a return flight reward, you can choose a return date up to 12 months after your outbound travel date.
• You can add two stopovers to your journey.
• You can make changes to your travel dates at any time without charge.
• You can cancel your ticket without charge before travel.

Yes, you can visit the Book a flight page to spend your Skywards Miles on Emirates flight rewards. You can also use your Skywards Miles to easily upgrade any existing Emirates flight booking, including those of friends and family, by going to Manage Your Booking, subject to seat availability and applicable upgrade restrictions.

For flydubai reward flights, you can book Classic Rewards via Emirates’ online booking page, or use Cash+Miles on flydubai’s website.

Yes, any member from any tier can use their Skywards Miles to upgrade their Emirates Flight to either Premium Economy, Business Class or First Class*.

There are three easy ways to do this:

• Upgrade an existing booking online from ‘Upcoming Travel’, ‘Manage your Booking’ or at online check-in  (up to six hours before departure).
• Call an Emirates Contact Centre (up to six hours before departure).
• Purchase an instant upgrade reward with Skywards Miles at the airport check-in desk (applicable to all membership tiers) or on board the aircraft , subject to seat availability and applicable upgrade restrictions*.

^{*Emirates Special Fare tickets can't be upgraded. Emirates Business Class Saver and Economy Class Saver tickets can only be upgraded when you check in online or at the airport. First Class Classic Rewards and Reward Upgrades from Business to First Class are only available for passengers aged 9 years old and above whose membership Tier is Silver, Gold, or Platinum at the time of booking. Please review Fare Conditions and applicable restrictions on emirates.com when you make your booking.}

Yes, the fare brand you choose makes a big difference when it comes to upgrade eligibility and how many Skywards Miles you’ll need to redeem.

While you can request an upgrade during check-in or even on board (subject to availability), if you’re looking to secure your upgrade in advance, here’s how it works for each fare type:

• Special fares: Not eligible for upgrades.
• Saver fares: Can only be upgraded at online check-in between 48 and 6 hours before departure. These require more Skywards Miles than Flex and Flex+ fare types.
• Flex and Flex+ fares: As long as there are seats available, you can redeem your upgrade online any time up to six hours before departure. Flex requires fewer Skywards Miles than Saver, and Flex+ even fewer.

When you book, you’ll be able to see whether your fare is upgradeable right away or only later  - and exactly how many Skywards Miles are needed.

If you upgrade online by using Manage your booking facility, then all passengers on the booking will automatically be upgraded if you have the available Skywards Miles.

If you do not wish the upgrade to apply to all passengers, please call an Emirates Contact Centre to arrange individual upgrades.

Depending on the zones you are flying through and where you stopover or transit, it may be possible to upgrade just one section of your journey.

If you are travelling on a multiflight journey where partial upgrading is allowed and you would like to use your Skywards Miles for an instant upgrade at the check-in desk, you will also need to make additional requests at any transfer desks or stopover destinations. Please ask for more details when you first check in.

Please note that on some multiflight journeys, you will be upgraded only if seats are available on the entire journey. Please call your nearest Emirates Contact Centre regarding a specific booking.

Some countries levy additional taxes or charges when you travel in a higher class. You will be informed of any additional charges when upgrading your booking.

If you are upgrading online, the additional taxes and charges must be paid for by credit card during the upgrade process. If you do not have a credit card, please get in touch with an Emirates Contact Centre to arrange for payment to be made at your local Emirates office or ticket desk.

All the benefits of the class of travel to which you have upgraded. These include extra baggage allowance and lounge access. 

The fare conditions of your original ticket continue to apply at all times. For example, if there are any fees or charges applicable to your original ticket, these will continue to apply even after upgrading with Skywards Miles.

If you upgrade online or at check-in you will receive the excess baggage allowance applicable to the class of your upgrade. Please read the FAQ to see where exceptions to excess baggage allowances may apply due to airport regulations.

If you are travelling on multiple flights during one journey, an upgraded baggage allowance only applies to the part of the journey that has been upgraded. On the other flights during the journey, you will need to either upgrade again or pay the extra fee for the heavier baggage.

Any Emirates Skywards member can spend Skywards Miles on instant upgrades at the check in desk or take advantage of this service on board the aircraft. You can also spend your Skywards Miles on instant upgrades for travelling companions. Simply ask one of our check in staff or crew members to assist you.

Please note that instant upgrades are subject to seat and catering availability as well as applicable upgrade restrictions*. If you upgrade at the check in desk, you will continue to enjoy the benefits of your upgraded class of travel (airport lounge access and additional baggage allowances). However, these benefits are not applicable for instant upgrade on board. Instant upgrades are currently not available to Skysurfers.

^{*Emirates Special tickets can not be upgraded. Economy Class Saver tickets can only be upgraded at the time of online check in, at the airport or on board. Reward Upgrades from Business to First Class are only available for passengers aged 9 years old and above whose membership Tier is Silver, Gold, or Platinum at the time of booking. Please review Fare Conditions and applicable restrictions on emirates.com when you make your booking.}

If you have confirmed an upgrade at least 48 hours before you travel then you will be able to choose a meal from the menu in your upgraded cabin class. If you have upgraded less than 48 hours prior to your flight, or if you take advantage of our instant upgrade service at the check-in desk or on board, then we will do our best to accommodate you with a meal from the upgraded cabin class menu.

If meals are not available, we will serve you your meal from the original booking class menu.

Please note that this does not apply to dietary meals; for example, if you have ordered a vegetarian or gluten-free meal in advance, this will be served from the original booking class menu.

Yes, if a Skywards member has an unaccompanied minor, whether traveling with them or alone, they can be upgraded. Simply go to the Manage my Booking page and enter their last name and reference number.

It is also possible to upgrade an unaccompanied minor if a relative, parent or guardian uses Skywards Miles from their own account to buy an instant upgrade at the check-in desk. Please note that upgrade rewards from Business to First Class are only available for passengers aged 9 years old and above.

In order to upgrade a flight online:

• An e-ticket must have been issued for each passenger travelling.
• The flight must be operated and marketed by Emirates, i.e. no codeshare flights.
• Upgrades on emirates.com can be made up to six hours before your flight departs; if there are less than six hours to go, this facility will not be available online.
• The dates and flight codes on your e-ticket must match the dates and flight codes on your booking.
• Make sure you have enough Skywards Miles in your account to cover all passengers on your booking. If you’re booking for multiple people, the system will try to upgrade everyone at once, so if there aren’t enough Skywards Miles for all, please contact your nearest Emirates Contact Centre for assistance.
• Upgrade rewards may not be available at the time.

With Cash+Miles you now have the choice and flexibility to access any Emirates and flydubai seat and pay using a combination of cash and Skywards Miles. You can convert* your Skywards Miles into cash and put them towards the cost of your flight and any related product or service you’d like to purchase. So even if you don’t have enough Skywards Miles in your account to book a Classic Reward flight with Skywards Miles alone, you can still use your Skywards Miles to bring down your fare.

^{*The conversion rate will vary.}

There is no minimum amount for using Cash+Miles on Emirates or flydubai flights. You can contribute any amount of Skywards Miles towards the cost of your ticket and select flight related product. We’ll work out the relevant cash amount* to take off your fare.

^{*The conversion rate will vary.}

You can pay for your ticket using Cash+Miles online at emirates.com, flydubai.com, or through Emirates retail outlets and Contact Centres.

On emirates.com - Log in to your account and choose the flight you want to book. On the payment page, you’ll have the option to use your Skywards Miles to reduce the cost of your ticket. Simply enter the number of Skywards Miles you want to convert, and we’ll instantly take the relevant amount* off your base fare. 

On flydubai.com  - Log in to your account and choose a flydubai flight and you can pay for your ticket and flight extras using Cash+Miles.

Emirates retail outlets and Contact Centres – You can visit any Emirates retail outlet or call your local Emirates Contact Centre and pay for your ticket using Cash+Miles.

^{* The conversion rate will vary.}

Yes, your Skywards Miles will be refunded if you cancel a booking you paid for using Cash+Miles.

However, any Skywards Miles that expired within the purchase period will not be refunded to your account. If you have completed part of your journey and want to cancel and refund the rest, your ticket will be re priced so only the unused percentage of Cash+Miles will be refunded to you.

Skywards Miles used to pay for related products and services are non refundable unless the cancellation or change is involuntary or due to operational reasons.

When traveling with Emirates and flydubai, you can use Cash+Miles to also pay for:

• Lounge Access (Emirates)
• Excess Baggage (Emirates & flydubai)
• Paid Seat Selection (Emirates & flydubai)
• Meals (flydubai)
• Insurance (flydubai)

Although your Skywards Miles must be redeemed before they expire, you can use them to book a reward ticket that is valid for up to 12 months. This means that even if you can’t travel before your Miles expire, you can still redeem them now for a future trip.

If you have any Skywards Miles in your account that are due to expire in the next 3 months, you can pay to extend their validity for another 12 months beyond the date of the original expiry.

There are two ways to book a flight reward with our partner airlines, depending on which airline you’re flying with:

1. For some partners, you can book directly through Emirates’ online booking system. Select ‘Classic Rewards’, choose ‘Partner’ under the ‘Airline’ dropdown, and enter your flight details.
2. For other partners, you’ll need to contact us via Live Chat to complete the booking.

To find out which booking method applies to each partner, please visit our Partners page.

Yes, you can cancel and/or modify most Partner Rewards, depending on availability, and charges may apply. Start a Live Chat* with us to learn more. 

^{*Live chat is currently available in English only.}