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Contacting us during this time

Keep your ticket for the future

You can extend the validity of your ticket up to 24 months from the date you made your original booking. We will accept the fare you paid for any flight at any time within this period. If you’re booking is fully cancelled you don't have to decide or contact us right now. Just call our contact centre when you’re ready to book again. If you have flights still showing on your booking please call us to cancel them.

Customers with tickets issued on/before 31st March who are impacted due to:

  • Travel ban: Where there is government notification that prohibits travel
  • Travel advisory: General government advisory against non-essential travel             
  • Quarantine requirements: Mandatory quarantine at origin or destination     
  • Mandatory lockdown: Countries in which government have issued a mandatory lockdown and customers are therefore unable to reach airport
  • Flight cancellation: Flights cancelled by Emirates

are eligible for Rebooking and Travel Voucher options:

  • Travel voucher for ticket value with a validity of 12 months from date of issue.
  • Customers with flight bookings for travel on or before 30 June 2020 can rebook their flights to any Emirates destination within the same region without a rebooking fee or paying any fare difference.

Emirates regions are: Africa; Australasia; Europe; Far East; Gulf, Middle East and Iran; Indian Ocean Islands; North America; South America; West Asia.

Customers who booked directly with Emirates can visit the Travel Voucher webpage. Customers who booked with a travel agent must contact them for further assistance with their bookings.

To receive the latest notifications on your flight, customers should ensure their contact details are updated by visiting manage my booking.

Retain your Emirates Skywards status

If you’re an Emirates Skywards Silver, Gold or Platinum member, with a tier review date prior to 1 March 2021 you can take advantage of the added flexibility of retaining your membership status with just 80% of the travel requirements.

Skywards Silver, Gold and Platinum members with a tier review date between March 2020 and June 2020 who are unable to retain their existing tier will have their current tier status extended until 30 September 2020.

Please Note: Details of this relaxed policy may not immediately reflect in the ‘My Account’ section of emirates.com

Travel updates

Please check our Travel updates page regarding travel advisory and our flight resumption schedules
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COVID-19 News articles

Visit the Emirates Media centre to view the latest news articles related to the COVID-19 outbreak
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Emirates stands with the UAE to fight COVID-19

The UAE is leading the world with an efficient and effective COVID-19 response. Together, we will come out of this stronger than ever before.