Accessible travel

You can use the Be My Eyes app to get instant support along your Emirates journey from booking to arrival. Whenever you need assistance, you can use the app to video call a trained member of our team. They can help you to:

• Plan and book flights online and find the services you need
• Find assistance through the airport
• Locate items and read text on your flight using the onboard Wi Fi, when connectivity is available
• Get help with any other aspect of your journey with Emirates

Our global support is available at any time in English. Visit the Be My Eyes website to learn more and download the app.

• We can give you an individual safety briefing on your flight. If you’ve already contacted us, then the cabin crew will approach you. Otherwise you can always ask. They will explain the safety procedures, exit locations, and how we can best assist you.
• Our cabin crew will read the menu options to you and explain the placement of the items in front of you.
• For safety reasons, we’re unable to give you an exit row seat.

Your guide dog or service dog can fly with you for free, and on certain routes they can travel in the cabin. You need to tell us at least 48 hours before your flight so we can make the arrangements. You can find out more about flying with a guide dog.