Important:Update on Emirates’ flights to UK
Booking extras
Insurance
What should I do if I lose my insurance confirmation and travel insurance policy or if I did not receive them via email?
If you lost or did not receive the travel insurance policy issued by AIG, you can choose to resend it by visiting Manage your booking and clicking the ‘email insurance policy’ button. You can also contact AIG (Opens an external website in a new window) directly.
Related questions
- I am only travelling one-way on Emirates, will I be able to purchase travel insurance policy?
- I have made changes to my Emirates flight booking. How can I change the details of my travel insurance policy?
- My credit card has been charged twice for travel insurance policy, who can fix this?
- What is covered under the travel insurance policy?
- How can I buy a travel insurance policy?
- Do I need health insurance to travel?
- Can I purchase travel insurance for one person?
- Can I cancel my travel insurance policy for any reason?
- Is there a special rate for children?
- Where can I find the full details of my travel insurance policy?
- What happens to my travel insurance policy if Emirates reschedules my return flight to a later date?
- Do I have to carry a copy of my travel insurance policy document with me while travelling?
- What should I do if my travel insurance policy isn’t reflected in my itinerary?
- How do I report a claim?
- How long will it take to process my claim?
- What is the time limit for filing a claim?
- Where can I find a claim form?
- Can I file a claim if Emirates has cancelled my flight?
- Does my personal baggage benefit cover theft?
- Are there any important notices about the insurer or policy?
- Can I purchase additional optional cover?
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