On board

We’ll allocate an accessible seat on the aisle if you need one. Our seats have moveable armrests to make it easier to transfer between your seat and the onboard wheelchair. We can also allocate a seat for hidden disabilities such as autism if you have sensory sensitivities.

You can also pay to choose a seat, whether you prefer extra legroom, by the window or on the aisle. Depending on your cabin class you may be able to choose a standard seat for free and it’s free to select regular seats during online check-in.

Exit row seats

For safety reasons, we’re unable to offer an exit row seat to passengers who are unable to move unassisted or cannot respond to and follow instructions from the cabin crew.

We’re the first Autism Certified Airline. The certification was awarded by the International Board of Credentialing and Continuing Education Standards (IBCCES). It means our cabin crew and our teams on the ground are trained to understand and support customers with autism or sensory sensitivities.

Our cabin crew are trained in first aid for medical emergencies on board. Our aircraft are equipped with comprehensive medical kits and defibrillators for use by the cabin crew. Some flights have the latest telemetry equipment to transmit data so that medical teams on the ground can assess patients while they are still in the air.

If you need to administer medications, or need help with personal care, assistance in the lavatories, or you are unable to transfer to a wheelchair, you will need to travel with an assistant.

Find out more about travelling with an assistant.