Rules and notices
This notice is required by EC Regulation 261/2004 of the European Parliament and of the Council of the European Union dated 11 February 2004 and informs you of your rights should your flight be cancelled.
If we cancel your flight, you will be entitled to certain Available Assistance and Benefits, provided that you meet the Eligibility Criteria.
You will be entitled to the Available Assistance and Benefits described below if:
Travelling pursuant to a frequent flyer programme or as part of a package holiday will not be treated as travelling free of any charge for the purposes of this notice.
If you meet the Eligibility Criteria, you may be entitled to the following benefits:
You may choose one of the following three options:
If you notify us that you wish to exercise Option 1 or 3 above, any right to Available Assistance will cease from receipt by us of such notification.
Reimbursement as mentioned in Option 1 above is due within seven days. Payment is subject to completion of all reasonably necessary formalities such as, but not limited to, satisfactory identification of the party entitled to the reimbursement and return of unused tickets/coupons.
The right to reimbursement will also apply if your flight forms part of a package, except where such right arises under Directive 90/314/EC.
Provision of the assistance described above will be free of charge. You will be entitled to such assistance only to the extent that we reasonably expect its provision would not cause delay.
You may be entitled to payment of compensation as a result of the cancellation of your flight. No compensation is awardable if:
The levels of compensation are specified as follows:
Compensation will be reduced by 50% if any re-routing offered to your final destination results in a scheduled arrival time which does not exceed the scheduled arrival time of the cancelled flight by:
If, whether as a result of cancellation or for any other reason such as, but not limited to, substitution of an aircraft with a smaller passenger cabin, you are placed in a class lower than that for which your ticket was purchased while you are being re-routed, you will be entitled to reimbursement as follows:
Each EU Member State has designated a body responsible for enforcement of EC Regulation 261/2004(Opens an external website in a new tab). By a separate notice, we give details of such relevant bodies for your information.
This notice does not give you any additional contractual rights.
You can contact directly our customer relation department through our web site www.emirates.com/feedback to make a claim.
Alternatively through email to: email@example.com