Cancelling or changing a booking


Can I get a refund if I cancel my online booking?

If allowed by the fare conditions of the booking, you may cancel your online booking and receive a refund. We’ll refund the credit or debit card used to purchase the ticket. If you paid using another form of payment, you’ll be advised on the refund form of your options for receiving your refund.

Please note there may be a cancellation penalty, which will be deducted from the refund. Some tickets are non-refundable, except in certain circumstances under the Australian Consumer Law or Conditions of Carriage, such as involuntary changes. Please check your fare conditions carefully before requesting a refund.