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Our customer service teams are online 24/7 to answer your queries in English and Arabic.
Help
Help and support
You can use this section to find the best way to contact us for the help you need.
Important Information
Live chat
Contact Centre:
+221800103067+221800103067Telephone number opens with external call applicationsImportant Information:
Please note that our number can only be dialled from within Dakar (800103067). Alternatively, you can call our 24/7 Contact Centre at +971600555555. International rates apply.
Help and support
Contact us worldwide
Check the location and opening hours of our stores worldwide.
Help and support
Baggage portal
Find out how much baggage and luggage you can take on board, and learn all about our baggage rules.
Email us with your requests
- Refund request
- Tax Invoice Request Form
- Feedback or complaints
- Best price claim match
- Change of details
- Cancelled flight certificate
- Data Access Request Form
- Business Rewards account query
- Delayed baggage certificate
- Request to carry firearms, weapons and ammunition
- Cancel Classic Rewards
- Delayed flight certificate
- Emirates Dubai Stopover
- Rewards redemption updates
- Proof of travel certificate
- Special assistance and wellness
- Claim miles from a partner
- Complaint follow-up
- Group bookings
- Travelling with pets
- Lost property form
All FAQ topics
- About Emirates
- At the airport
- Baggage and lost property
- Booking with Emirates
- Cancelling or changing a booking
- Disrupted travel
- Emirates Business Rewards
- Emirates Skywards
- Mobile and The Emirates App
- Our network and codeshares
- Our other products
- Preparing to travel
- Special assistance and requests
- Tools and resources
- Your on-board experience
Corporate contacts
Here you can find links to our business contacts either for specific news stories, advertising and marketing enquiries or employment opportunities.
- smiling family planting a tree together
Emirates Airline Foundation
- sideview of Emirates Airbus A380 flying above the clouds
Email our media team
- smiling Emirates cabin crew members in uniforms walking at airport
Careers
- Emirates Group staff photo
Group companies
- passenger enjoying a drink and nibbles in Emirates B777 First Class
Inflight advertising
Twitter official page
Reach out to us on the official customer service Twitter channel for Emirates airline. We are here 24/7 to help you in English or Arabic.