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Emirates service

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40,924 reviews
Excellent24,265 reviews
Very Good8,782 reviews
Average3,238 reviews
Poor1,824 reviews
Terrible2,815 reviews

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This is one to one care which won’t be forgotten for life

Emirates Customer Service made me feel part of a family and became part of mine. Arranging for direct pick up from the plane door, landing from Lisbon and accompanying me to next door gate to Rome in less than 35 minutes. I had to change the plane itself via the Customer app & chat, for my connection in Dubai for a family emergency. They never left me alone; this is one to one care which won’t be forgotten for life.
Ms. Silvia Saliti, Skywards Platinum member

First time flying on board of the A380

"The Emirates A380 upper deck is truly remarkable, having a fancy drink at the Onboard Lounge or taking a shower in 36,000 feet is a unique experience. Please check out my full A380 journey report on my Blog and YouTube channel” Read the full article or watch the video.


Pilot Patrick
  • 32,049 reviews
    Our customers have tasted their way through our menus and shared their thoughts on our inflight dining. Find out what they say about the quality, variety, flavours and service of our meals in these Emirates food reviews.
  • 40,969 reviews
    Our First Class suite is a game changer, but you don’t have to take our word for it. Read these reviews of Emirates seats for every travel class and see what customers are saying about the legroom, space and comfort on board.

Meet our multinational team

They speak 60 languages, come from over 130 nationalities and have multiple talents – there’s more to our team than meets the eye. Find out more about the people who make your journey special both in the air and on the ground.
Meet our multinational team

Emirates customer service reviews

Your comfort and most importantly your safety are our top priorities at Emirates. We hope you find our world-class service friendly, helpful, attentive and reassuring along your whole journey. You can read through these Emirates service reviews on TripAdvisor to find out what our customers think of their experience of our teams at check-in through to our cabin crew on board. Our teams have extensive training in safety, security and service to make your flight safe, comfortable and memorable all the way. Read through Emirates airport service reviews to see how our ground teams help you to enjoy a smooth journey through to your flight. And if you need special assistance, you can check out the Emirates wheelchair assistance reviews to see how we support you at the airport and on board. If you’re curious about our meal service, drinks service and general comfort, read through these Emirates inflight service reviews and Emirates cabin crew service reviews. And if you’ve flown with us before, share your own experience in your Emirates customer service review on TripAdvisor.