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HELP
Request a refund
Complete our form to request a refund for flights or related services, such as lounge access or excess baggage.
Your ticket options
You can request a refund by completing our form. We will process the refund according to the rules of your fare at the time you bought your ticket.
For tickets booked through a travel agent
You can keep your original ticket and fly later, or request a refund.
How to request a refund:
Use the refund form if you bought your ticket more than 24 months ago. If you bought your ticket within the last 24 months, please contact your travel agent for a refund.
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- Submit a form for your request
- Request a refund