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Guidance during the COVID-19 situation

Our FAQ section is here to offer extensive guidance relating to our partners and products, managing your Emirates Skywards account and explaining how to follow steps to a smooth and enjoyable trip.
During the COVID-19 situation however, we have made changes to our network and services. We would advise you to check these alternative pages for guidance on the following areas:  ‘Current network and services guide to check where we are flying, or information regarding changing your ticket, travel vouchers or refunds on the ‘Keeping your ticket page’ or you can check our  ‘Travel assistance during COVID-19 page’ for a round-up of all of our COVID-19 related communications.