News

PRESS STATEMENT - 21st APRIL 2010
21 Apr 10, 12:00

Following the opening of the majority of Europe’s airspace, Emirates is making headway in moving on passengers who have been stranded as a result of volcanic ash clouds. In terms of passengers travelling to Europe via Dubai, Emirates is now accepting those with confirmed bookings for travel to the UK and Germany.

The airline is currently operating as many flights as possible on 21st April. However, the situation across Europe remains unpredictable and developments are being very closely monitored.

Based on the current UK airspace availability, the airline is operating flights into London Heathrow, London Gatwick, Birmingham, Manchester, Newcastle and Glasgow throughout the day.

Elsewhere in Europe, airspace closures are gradually being eased. Flights continue into France, Switzerland, Italy, Austria, Greece, Turkey, Malta, Cyprus and Russia.

Richard Vaughan, Emirates' Divisional Senior Vice President, Commercial Operations Worldwide, said: "We are hoping to make some good progress today in helping the many passengers who have been held up by the ongoing disruption. The gradual re-opening of UK airspace is a relief and critical to smoothing our Europe operations. Having said that, we have a long way to go before normality returns and it's important that passengers bear with us. We are very grateful for the patience and understanding our customers have displayed so far."

Flights to and from Germany continue to experience disruption and may be cancelled or re-routed.

Mr Vaughan added: "For passengers travelling to Europe via Dubai, Emirates is now accepting any passengers with confirmed bookings for travel to the UK and Germany."

As a result of the disruption, the airline has been losing approximately $10 million a day and around 100,000 passengers around the network have been affected.

Passengers are urged to check their flight status on www.emirates.com before leaving for the airport.

Emirates is constantly reviewing its flying schedule and aims to give customers as much notice as possible as information is received from European Air Traffic Control authorities.

Emirates' customers affected by the disruption can cancel their booking or change their onward destination without charge. All re-issue and cancellation fees will be waived while the disruption is ongoing.


Website: www.emirates.com