All transit passengers must complete all the requirements of their final destination(opens in the same window)..
Transit passengers from the following countries must present a negative COVID‑19 PCR test certificate for a test taken no more than 72 hours before departure:
Transit passengers from these countries with a Dubai Connect booking and/or transit time of more than 10 hours must present a negative COVID‑19 PCR test certificate with a QR code for a test conducted within 48 hours of the time the sample was taken at an approved health facility. Passengers must also present a Rapid PCR test report with a QR code for a test conducted at the departure airport within six hours of departure.
Transit passengers from Ethiopia must present a negative COVID‑19 test certificate for a test taken no more than 72 hours before departure.
All other transit passengers are not required to present this certificate unless it is mandated by their final destination(opens in the same window)..
For more information, visit our Travel requirements for Dubai page(opens in the same window).
The COVID-19 test requirements vary in each destination.
You may need to take a COVID-19 PCR test before you travel to or connect through Dubai. Children under 12 years old and passengers with moderate or severe disabilities do not have to take the test to travel or connect through Dubai. Moderate or severe disability includes neurological disorders and intellectual or developmental disabilities. For example: Acute spinal cord injury, Alzheimer's disease, Amyotrophic lateral sclerosis (ALS), Ataxia, Autism spectrum, Bell's palsy, Brain tumours, Cerebral aneurysm, Cerebral palsy, Down Syndrome, Epilepsy and seizures. All other passengers, including those who are visually impaired, hearing impaired or physically challenged must hold a negative COVID-19 PCR test certificate as per the requirements.
For more details visit our Travel requirements for Dubai page(opens in the same window).
If you are travelling beyond Dubai, you need to check the COVID-19 test requirements for your final destination on our Travel requirements by destination page(opens in the same window).
There may be specific departure requirements in your country before you leave. Check the information on our Travel Requirements page(opens in the same window).
For more information about special rates and COVID-19 PCR test requirements for travel to and from Dubai, go to our Travel requirements for Dubai page(opens in the same window) .
For information about COVID-19 test requirements for travel to our current worldwide destinations, go to our Travel requirements by destination page(opens in the same window) .
If you do not have the correct travel documents and required negative COVID-19 test certificate you will not be able to board the flight.
You must wear a cloth or medical mask throughout Dubai International airport, during boarding, throughout your flight, and as you leave the aircraft. Children under 6 years old and customers who have certain medical conditions do not have to wear a mask.
Due to local government regulations, only medical face masks are accepted on flights from Dubai to Germany, France, and Austria.
If for medical reasons you’re unable to wear a mask throughout your entire journey, you need to complete a Medical Information Form (MEDIF)(opens in the same window) before your flight.
This applies to:
Customers with the following cognitive, intellectual or sensory conditions
Customers who require supplemental oxygen or have the following respiratory conditions:
Emirates has partnered with the International Air Transport Association (IATA) to make it easier for you to keep track of the latest COVID-19 related travel regulations and have all your testing or vaccination information on hand while you travel.
You can download the app from the iOS App Store. Or download the app from Google Play.
We’re currently in the trial period for the app, so the invitation to download it will only be sent to customers on selected Emirates flights.
You can also visit Unilabs in Jumeirah and Muhaisnah in Dubai or the Corniche Building in Abu Dhabi to get VIP and fast track services (results will be issued within 6 hours) at a special rate of AED 150 for Emirates passengers using IATA Travel Pass. They’re open 24 hours and you do not need an appointment for your visit. For more information, call 800 Unilabs (8645227) or email@example.com (Opens your email client).
You can also check the lab lists below to find out which labs currently support the IATA Travel Pass App:
No, while using the IATA Travel Pass App makes it more convenient for you to find testing labs and have all your information in one place, it is not a requirement for travel.
If your flight is delayed or cancelled we’ll send an email and an SMS to the contact details you provided in your booking. To make sure you get operational notifications, update your contact details in Manage your booking(Opens in the same window).
We understand you might not want to travel during severe weather conditions. We have a very generous waiver policy for these circumstances, outlined below:
Yes – from 26 October 2017 we’ll have extra security measures in place for all USA-bound flights from Dubai International airport (DXB). This is in line with Transportation Security Administration (TSA) regulations.
There will be dedicated areas marked for US check-in, and you’ll need to answer security-related questions prior to checking in for your flight. Electronic devices will also be subject to enhanced checks at the boarding gate, and security checks will be required before boarding. Our Group Security team will be providing assistance 24 hours a day to help all customers departing on flights to the US.
All passengers will still be able to check in online, and drop off checked baggage at the Online Check-in Baggage Drop counters in DXB’s dedicated US check-in area.
Please note early check-in is only permitted on the day of travel, up to 12 hours before the flight departs and all travelling members must appear in person with all baggage and documents.
We’ll give you a confirmed seat on the next available flight to your final destination. That’s in addition to a voucher that you can redeem for a complimentary return ticket on selected Emirates routes. Learn more about your options(opens in the same window)
Denied boarding compensation rules may differ depending on the local regulation.
You’ll receive your voucher at the Emirates Airport Services office, as soon as it is established that you’re not able to make it on to the flight.
You can book your ticket (on valid routes, as per the denied boarding options redemption zonal table) through our Contact Centres or ticket offices between 7 to 365 days after your voucher was issued.
The ticket will be valid for one year from the date the ticket is issued.
No. The voucher is issued for you and can’t be transferred to anyone else. Once the ticket is issued, it is also non-transferable.
No – unfortunately this isn’t possible.
No. The voucher can only be redeemed for one return ticket and must be used in one booking.
Yes. You can change the date or the route (within the applicable zone) only for completely unutilized tickets, at no additional charge, as long as it’s within the ticket’s one year validity.
Yes. You can use our Chauffeur-drive service on your compensation ticket when you travel in Business Class.
No. These tickets are not eligible for Skywards Miles accrual.
Denied boarding compensation tickets cannot be redeemed if the voucher was lost and / or misplaced.
No, the voucher is only valid between 7 to 365 days after the date it was issued.
No, infant tickets are not applicable for denied boarding vouchers.