Help Centre

When and where can I get lounge access?

As a Silver, Gold or Platinum member, you can enjoy a range of lounge benefits, even when flying Emirates in Economy Class.

Emirates Skywards Blue members can purchase access to the lounges in Dubai for themselves and eligible guests.

Silver members departing on or transiting to an Emirates flight from Dubai can access any of our Business Class Lounges in Concourses A, B or C in Dubai International airport.

Gold members can also use all Emirates Lounges and affiliated lounges across the network, even when flying Emirates in Economy Class. Additionally, as a Gold member, you can take a companion travelling on the same Emirates flight into the lounge with you.

Once you reach Platinum, you and one adult guest plus two minors can enjoy our First Class Lounges and Business Class Lounges in Dubai International airport, regardless of class of travel, provided that the guests are travelling on the same Emirates flight with you. You can pay to invite extra guests to join you. Anywhere else on our network, you may invite a guest to join you in our Emirates Lounges, with the same conditions.

Please note that all members travelling on flights operated by other carriers (including Emirates codeshare flights), other than Qantas, are not eligible to access the Emirates Lounges.

All Skywards members can enjoy more access to the airport lounges at Dubai International airport. You can also pay to invite guests beyond your entitlement. Please read our FAQ on Dubai airport lounge access rules and charges for more information.

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Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call or email customer.service@booking.com (opens the default email client) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email support@getyourguide.com(opens the default email) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note getyourguide.com is unable to answer any queries related to other Emirates services.


Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.