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Update

Notice for customers whose flights are cancelled or impacted by suspensions

Last updated: 28 July 2021, 16:33 Dubai (GMT+4)
Our Contact Centres are experiencing a greater volume of calls than anticipated. If your call is not related to travel within the next 48 hours, please consider calling back later.

If your flight has been cancelled or impacted by route suspensions due to COVID-19 restrictions, you don’t need to call us immediately for rebooking. You can simply hold on to your Emirates ticket and when flights resume, get in touch with us, or your booking office to make new travel plans. Get all the information on the “Keep your ticket” option here.

To ensure you receive flight updates and notifications, please ensure you’ve provided us with your latest contact details under Manage Your Booking.

If you are calling to find out about travel requirements for your travel, please check the details on the travel requirements page. 

Update

Suspension of flights from India, Bangladesh, Pakistan and Sri Lanka until 07 August 2021

Last updated: 23 July 2021, 13:32 Dubai (GMT+4)

In line with UAE government directives, Emirates will be suspending the carriage of passengers from India, Bangladesh, Pakistan and Sri Lanka to Dubai until 07 August 2021. Furthermore, passengers who have connected through India, Pakistan, Bangladesh or Sri Lanka in the last 14 days will not be accepted to travel from any other point to the UAE.

UAE Nationals, holders of UAE Golden Visas, members of diplomatic missions and holders of UAE Visa with EXPO 2020 as a sponsor who comply with updated COVID‑19 protocols, are exempt and may be accepted for travel.

Our Contact Centres are experiencing a greater volume of calls than anticipated. If your call is not related to travel within the next 48 hours, please consider calling back later.

If your flight has been cancelled or impacted by route suspensions due to COVID-19 restrictions, you don’t need to call us immediately for rebooking. You can simply hold on to your Emirates ticket and when flights resume, get in touch with us or your booking office to make new travel plans. 

Get all the information on the “Keep your ticket” option here. 

Emirates regrets any inconvenience caused.

To receive update notifications, customers are requested to ensure their contact details are correct by visiting Manage Your Booking.

If you are calling to find out about travel requirements for your travel, please check the details on the travel requirements page.

Update

Suspension of flights to/from the Kingdom of Saudi Arabia effective 2300hrs Kingdom of Saudi Arabia Local time on 04 July 2021

Last updated: 3 July 2021, 18:07 Dubai (GMT+4)

Effective 04 July 2021, 2300hrs local time, flights to/from the Kingdom of Saudi Arabia will be suspended until further notice as instructed by the GACA of the Kingdom of Saudi Arabia.

Customers with the Kingdom of Saudi Arabia as their final destination, arriving on/after 05 July 2021, will not be accepted for travel at their point of origin.

 

Our Contact Centres are experiencing a greater volume of calls than anticipated. If your call is not related to travel within the next 48 hours, please consider calling back later.

If your flight has been impacted by route suspensions due to COVID-19 restrictions, you don’t need to call us immediately for rebooking. You can simply hold on to your Emirates ticket and when flights resume, get in touch with us, or your booking office to make new travel plans.

Get all the information on the “Keep your ticket” option here.

Emirates regrets any inconvenience caused.

Customers are requested to ensure their contact details are correct by visiting Manage Your Booking to receive updates.

If you are calling to find out about travel requirements for your travel, please check the details on the travel requirements page.

Update

New requirement for Dubai arrivals from 31 Jan 2021

Last updated: 27 January 2021, 23:30 Dubai (GMT+4)

Effective 31 January 2021, all passengers arriving into Dubai from any point of origin (GCC countries included) must hold a negative PCR test certificate, for which the test must be taken no more than 72 hours prior to time of departure.

UAE nationals are exempt from the above, but will be required to take a PCR test on arrival at Dubai airport. 

Passengers arriving into Dubai from certain countries will be required to take another PCR test on arrival at DXB.

Passengers transiting through Dubai must ensure that they comply with the entry requirements of their respective destination country.

Please visit our COVID19 information hub for details of the latest travel requirements.

Update

Worldwide travel requirements

Last updated: 9 January 2021, 11:02 Dubai (GMT+4)

The travel regulations in each destination are changing frequently. Please check our Travel requirements by destination page for the most recent information before you travel. Customers are required to come to the airport with the appropriate travel documents for their destination.

Find out everything you need to know about travelling during COVID-19 on our COVID-19 information hub.

Flight suspension

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Operational changes

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