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If any of your Emirates flights within the last two years was delayed and you would like to file an insurance claim, use this form to request a certificate.

Please note that we can’t process any requests submitted by a third party on your behalf, and it may take up to three weeks for us to send the certificate to the personal email address you provide.

If you travelled on a codeshare flight, please contact the operating carrier for assistance.

Form checklist

Only submit the form provided you meet the conditions in the checklist below.

Personal information

Confirm your personal details

Customer contact info details

Let’s find your booking

Let’s find your booking

Departure date