Help Centre

What is my allowance for checked baggage?

Emirates has one of the world's most generous baggage policies.

Economy Class customers can check in up to 35kg depending on the fare type, Business Class passengers 40kg and First Class passengers up to 50kg. Passengers in all three classes can check in up to 10 pieces of baggage as long as it stays within the checked weight limit for their cabin class.

These weights do not apply to itineraries involving North, Central or South America – you can read our dedicated weight and piece FAQ for more information. In addition, different baggage rules may apply on flights operated by other airlines.

If you have calculated your allowance to be over 32kg (71lb), please note that Dubai Civil Aviation prohibits the acceptance of any one piece of baggage weighing more than 32kg (71lb), into, out of or via Dubai International airport.

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Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call or email customer.service@booking.com (opens the default email client) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email support@getyourguide.com(opens the default email) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note getyourguide.com is unable to answer any queries related to other Emirates services.


Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.