If you’re a Dubai resident, you need to follow government guidelines before you can return. Find out the process on our Flying You Back To Dubai page.
Latest additional flights for travellers:
Do I need to reconfirm my flight?
If you booked your flight after 10 June for travel after 1 July, you don’t need to reconfirm your flight. However, if you booked your flight before 10 June for travel between 1 July and 15 September, you will need to contact Emirates to reconfirm your flight 21 days before your scheduled departure. For bookings made with travel agents, please contact them to make the necessary arrangements
Please follow the below link to find everything you need to know about our current network, safety, products, services and travel guidance.
We’ve been alerted to recent email phishing attacks that contain the subject “Your flight is cancelled: collect your refund”. These are not emails sent from Emirates.
Please be careful to protect your personal information and don’t respond or click on links in such emails. The easiest way to detect a fake email is to look at the email address it was sent from. All official emails from Emirates are sent from one of these two email addresses: email@example.com or firstname.lastname@example.org
All flights to, through or from the USA, as well as from or through Australia and New Zealand, will be subject to further enhanced security screening measures starting 30 June 2018. This is in accordance with new security guidelines from the US Transport Security Administration (TSA), the Australian Government’s Department of Home Affairs and the Civil Aviation Authority of New Zealand.
Under the new directive for flights to US destinations, powder-like substances in containers equal to or over 350 ml/grams have to be checked-in, and will not be allowed in carry-on belongings or cabin baggage. These items will be confiscated at Dubai (DXB) as well as Milan (MXP) and Athens (ATH), depending on the last point of departure. Powders under 350 ml/grams may be subject to additional screening.
Security measures will also be implemented restricting powder-like substances in the carry-on belongings or cabin baggage of all international customers departing and transiting Australia, New Zealand and the USA. The decision to confiscate or permit the powder-like substances in the cabin of the aircraft will be made by the respective security enforcement agencies.
In New Zealand, this restriction will commence at Auckland Airport on 30 June 2018; and will be introduced on all international flights departing Wellington, Christchurch, Dunedin and Queenstown airports from 31 July 2018.
Customers are advised to place the powder-like substances in their checked bags.
Baby formula, prescription medicines and human remains are exempt. Powder-like substances purchased in airport duty free shops must be placed in Sealed Tamper Evident Bags along with proof of purchase.
Updates to checked baggage screening
For your safety, the General Department of Airport Security is required to inspect all checked baggage. Therefore, during the screening process some bags may be opened for further inspection.
To avoid missing your flight and baggage delays, Dubai International airport, the Dubai Airport Police and Emirates have agreed to a new bag check process in which customers no longer need to be present for the open-bag inspection. Instead, the Dubai Airport Police in the presence of an Emirates representative will open and inspect the bags.
In the case where these inspections are required, your bag(s) will be opened and the contents searched for prohibited items only. Any items found that are prohibited in checked baggage due to safety and security concerns will be confiscated. Please visit our Dangerous Goods page for a full list of prohibited items.
Upon completion of the inspection process, the contents will be returned to your bag and you will receive a letter from Dubai International airport explaining the reason the bag was opened. In some situations, customers may be requested in person for the bag inspection. For more information, please visit the Dubai International airport website.
Smart baggage restrictions
In line with IATA regulations, there will be restrictions on smart bags as checked-in or carry-on baggage on all Emirates flights as follows:
For cabin baggage:
For checked baggage: