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Feedback or complaints

Use this form to share your feedback on any of our products and services.

Are you looking for help?

If you’re travelling soon and need help with a future flight or an existing booking, please contact us here. The below form is exclusively for providing feedback, sharing a compliment or submitting a complaint about a past flight or service.

Refunds

If you are requesting a refund of an unutilised ticket or other paid service, please complete and submit our refund form.

Ticket details

Please enter the details below ensuring that the last name matches the one on your ticket. If your ticket number doesn’t start with 176, you will need to submit your complaint to the airline you travelled with.

What would you like to tell us?

Help us to identify which type of feedback you’d like to send.
Personal information

Your personal details

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        Confirmation

        By submitting this form, I confirm all the details I’ve entered are correct. For more information on how we use personal information, please use our privacy policy.