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For help with travel documents, to ask about a service, give us a compliment or to make a complaint.
Refund
Complete our form to request a refund if your travel has been impacted by COVID-19.
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Tax Invoice Request Form
Use this form to request a tax invoice for Emirates flights.
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Formal complaint
Use this form to escalate a complaint if you feel your experience needs to be investigated for compensation.
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Some forms of payment may not be available in your country. Use this form to enquire about payment options available to you.
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Best price claim match
Use this form to request a price match for a lower fare you found on another website.
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Cancelled flight certificate
Use this form to request proof of flight cancellation.
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Under the European Union General Data Protection Regulation, you can ask for information about your personal data and make other requests regarding your personal data.
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Use this form to submit an Emirates Business Rewards account question.
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Delayed baggage certificate
Use this form to request proof of delayed baggage.
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Use this form to leave a comment about your travel experience with us, whether it’s feedback about our services on the ground or in the air.
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Request to carry firearms, weapons and ammunition
Use this form to request approval to carry these items on your flight
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Use this form to request proof of flight delay.
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Emirates Dubai Stopover
Use this form to enquire about Emirates Dubai Stopover.
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Use this form to request proof of travel.
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Use this form if you require special assistance and additional support on your upcoming trip.
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Use this form to follow-up on an existing feedback case.
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Use this form if you would like to make a booking for 10 or more passengers
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Use this form if you are planning to fly Emirates with your pet.
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