Delayed Baggage Certificate

If you would like to file an insurance claim for delayed baggage on an Emirates operated flight you took within the last two years, use this form to request a certificate.

Please note that we can’t process any requests submitted by a third party on your behalf, and it may take up to three weeks for us to send the certificate to the personal email address you provide.

If your baggage was delayed on a codeshare flight, please contact the operating carrier for assistance.

Form checklist

Only submit the form if you meet the condition below:

I confirm that I was a passenger on the specified flight

Personal information

Your personal details

First name

Last name

Confirm email

Customer contact info details

Area code

Phone Number

Emirates Skywards number (Optional)

Let’s find your booking

Flight number

Ticket number (Enter with no spaces)

I confirm all the details I've entered are correct.

For more information on how we use your personal information, please see our privacy policy.

Form checklist

Your personal details

Let’s find your booking