Programme Rules

Emirates Skywards is governed by the Emirates Skywards programme rules (“Programme Rules”). Emirates Skywards reserves the right to change, modify or amend any part of the Emirates Skywards programme at any time in accordance with the Programme Rules. This right includes, but is not limited to, changes in Emirates Skywards partner affiliation, rules for earning and redeeming mileage credit, rules for use of travel awards, flight schedules, member travel benefits and specific features of promotional offers.

The information published on the Website or the Emirates App may be incomplete or include inaccuracies or typographical errors. Emirates Skywards does not represent or warrant that access to the Website or the Emirates App will be uninterrupted or that there will be no failures, errors or omissions or loss of transmitted information, or that no viruses will be transmitted on the Website or the Emirates App. Emirates Skywards makes no representations about the suitability of the information, products, and services contained on the Website or the Emirates App for any purpose. All such information, products, and services are provided "as is" without warranty of any kind. Emirates Skywards hereby disclaims all warranties and conditions with regard to the information, products, and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement.

IN NO EVENT SHALL EMIRATES SKYWARDS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THE WEBSITE OR THE EMIRATES APP OR WITH THE DELAY OR INABILITY TO USE THE WEBSITE OR THE EMIRATES APP, OR FOR ANY INFORMATION, PRODUCTS, AND SERVICES OBTAINED THROUGH THE WEBSITE OR THE EMIRATES APP, OR OTHERWISE ARISING OUT OF THE USE OF THE WEBSITE OR THE EMIRATES APP, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE.

The Website or the Emirates App may contain hyperlinks to websites operated by third parties. Such hyperlinks are provided for your reference only and your use of these sites may be subject to terms and conditions posted on them. Emirates Skywards' inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites and Emirates Skywards accepts no liability for their content.

UNDER NO CIRCUMSTANCES SHALL EMIRATES SKYWARDS BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY YOUR USE OR RELIANCE ON INFORMATION OBTAINED THROUGH THIRD PARTY WEBSITES.

This Website contains bulletin boards and other message or communication facilities, some of which are offered to Emirates Skywards' upper tier members only. Any opinions, views or statements expressed or made by a Member in the course of using those facilities are those of that Member and not of Emirates Skywards. Emirates Skywards is under no obligation to review any messages; information or content posted on the Website and assumes no responsibility or liability relating to any such submissions. Notwithstanding the above, Emirates Skywards reserves the right to review, edit or delete without notice any contents of the submissions received from members, including bulletin board postings, which it deems in its sole discretion to be illegal, offensive or otherwise inappropriate. You understand that you are responsible for any material you may submit to the Website. You agree that when posting a message on the Website, you shall not do any of the following:

• defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights (such as rights of privacy and publicity) of others;
• publish, post, distribute, or disseminate any harmful, threatening, defamatory, abusive, infringing, offensive, obscene, vulgar, indecent, or unlawful material or information.
• advertise or offer to sell any goods or services or conduct or forward surveys, contests, or chain letters of any kind; or
• post messages impersonating others.
• You further agree that when using the Website or the Emirates app you shall not:
• upload any files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents.
• upload any files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another's computer; or
• delete any author attributions, legal notices, or proprietary designations or labels in any file that is uploaded.

You agree to indemnify Emirates Skywards, its employees, agents and representatives, and to hold them harmless from and against any and all claims, and liabilities (including legal costs) that may arise from your submissions to the Website or the Emirates App, from your use of material obtained through the Website or the Emirates App, from your breach of these Terms & Conditions, or from any such acts arising through your use of the Website or the Emirates App.

Emirates Skywards reserves the right, in its sole discretion, to deny access to the Website or the Emirates App or any portion of it without notice or liability.

The use of your personal information in connection with Emirates Skywards is governed by Clause 17 of the Programme Rules and the Privacy Policy(Opens link).

1. In these Programme Rules:

• Account means the account to/from which the Miles of a Member will be accrued/ deducted;

• Base Miles means the Miles a Member earns for a Qualifying Flight(s) in Economy Class when they purchase a Flex Plus Fare from one Skywards zone to another Skywards zone;

• Cash+Miles ticket means an Emirates flight which can be purchased with a combination of cash and Skywards Miles subject to the terms and conditions set out under clause 13 of these Programme Rules;

• Classic Reward means a Classic Saver Reward or Classic Flex Reward or Classic Flex Plus Reward;

• Classic Saver Reward means a Reward ticket, paid for in full or part with Skywards Miles, which is governed by the Classic Saver Reward rules and restrictions;

• Classic Flex or Flex Plus Reward means a Reward ticket, paid for in full or part with Skywards Miles, which is governed by the Classic Flex or Flex Plus Reward rules and restrictions;

• Class Bonus means the Miles a Member earns for a Qualifying Flight(s) in Business Class or First Class;

• Codeshare Flight means a flight that has as airline code or number of one airline on the ticket, but which is on an aircraft operated by another airline;

• Coordination Agreement means the Master Coordination Agreement between Emirates and Qantas dated 6th September 2012 (as amended or restated from time to time);

• Emirates means Emirates, a Dubai corporation established by Decree No. 2 of 1985 (as amended);

• Emirates App means the Emirates Application available on iPad, iPhone, Apple Watch and on Android phones;

• Emirates Contact Centre means each of the contact centres for Members established in Dubai, Mumbai, Karachi, Manchester, Melbourne, New York, Guangzhou and Budapest and having the contact details as published by Emirates Skywards;

• Emirates Qantas Alliance means the alliance pursuant to which Emirates and Qantas cooperate in respect of various aspects of their respective commercial businesses, as contemplated by the Coordination Agreement;

• Emirates Skywards means, as the context requires, Emirates operating a frequent flyer programme on its own behalf or the name given to the frequent flyer programme itself. Emirates Skywards is a trademark or registered trademark of Emirates;

• My Family means the programme as defined in clause 16 of the Programme Rules.

• Family Head means a person as defined in clause 16 of the Programme Rules.

• Family Member means a person as defined in clause 16 of the Programme Rules.

• A Flex or Flex Plus Fare is any non-discounted Emirates commercial fare which is not subject to the Special or Saver Fare restrictions;

• Member means a person who has applied for membership of the Emirates Skywards frequent flyer programme and has been issued a membership number in this respect;

• Membership Tier means a membership level in the Emirates Skywards frequent flyer programme;

• Miles means points accrued by a Member under the Emirates Skywards frequent flyer programme based on the consumption of qualifying goods and services. Unless otherwise stated, this term encompasses both Skywards Miles and Tier Miles;

• Miles Calculator means the calculator on the Website which determines how many Miles will be credited to the Member's account when he or she takes a Qualifying Flight; or the number of Miles to be redeemed for an Emirates flight Reward ticket

• Operational Date means 31st March 2013;

• Partner means a provider of goods or services which is participating in Emirates Skywards from time to time, and may include airlines, hotels and resorts, financial, leisure and lifestyle service providers and car hire companies;

• Personal Detail Bonus means Miles which may be awarded to a Member from time to time for updating their personal details at Emirates Skywards' request;

• Qantas means Qantas Airways Limited;

• Qantas Group means Qantas and its subsidiaries from time to time;

• Qantas Termination Date means the date on which the Emirates Qantas Alliance is terminated;

• Qualifying Flight(s) means a flight(s) on Emirates, or a Codeshare Flight(s) marketed by Emirates but operated by another airline, between the point of origin and point of destination of the outward and/or return journey;

• Relevant Member means a Member:

• whose membership commenced on or after the Operational Date; and
• who has flown more than eight sectors since the Operational Date on flights operated by Qantas

• Reward means specified goods or services to be provided by Emirates Skywards or a Partner to a Member in exchange for Skywards Miles;

• Skywards Skysurfers means the exclusive Emirates Skywards club for young Members between two and 17 years of age;

• Skywards Miles means those Miles earned every time a Member takes a Qualifying Flight or purchases qualifying goods and services from any Partner and which can be redeemed for Rewards under the Emirates Skywards Programme Rules;

• Special or Saver means an Emirates fare which is subject to any eligibility restrictions relating to purchase (including, but not limited to, 'students'; 'seniors', 'seaman'; 'missionary'; 'cruise'; 'youth'; 'companions'; 'groups'; 'inclusive-tours'; 'air passes') and/or limited seat availability, sales period (''must purchase by'' date), restrictive conditions (including, but not limited to change fees; min/max stay; flight restrictions or advance purchase), and all fares sold by other airlines for journeys partly flown on Emirates. Tier Bonus means additional Skywards Miles accrued by Platinum, Gold and Silver Members, earned by taking a Qualifying Flight(s);

• Tier Miles means those Miles accrued in respect of qualification for a Membership Tier, being a Mile earned by taking a Qualifying Flight;

• Upgrade Reward means the redemption of Skywards Miles for travel in a higher cabin than the class shown on the Emirates flight ticket; and

• Website means the Emirates Skywards website at emirates.com.

2. In these Programme Rules, unless a contrary intention appears:

• a reference to the singular includes a reference to the plural, and vice versa;

• a reference to a gender includes a reference to the opposite gender;

• a reference to a party includes a reference to its authorised employees; and

• headings are inserted for the purpose of convenient reference only.

1. Application for membership of Emirates Skywards is open to any individual who is at least two years of age. A corporation, firm, partnership or other entity is not eligible to become a Member.

2. An applicant for membership must supply all of the information required in the Emirates Skywards membership application form. Applications in respect of Members under 18 years must be signed by a parent or guardian. Emirates Skywards may accept or reject any application for membership in its absolute discretion. If an application for membership is rejected then any benefit that may have accrued to the applicant through the use of a temporary membership card will be null and void.

3. Emirates Skywards will issue a Member with a permanent membership number against which his or her Miles will be accrued. The membership card may state an expiry date and, if so, is only valid for use up to that expiry date. The membership card may only be used by the Member named on that card. A membership card is not a credit card and is used for the purpose of identification only. A membership card is not transferable and at all times remains the property of the issuer. A Member must return his or her membership card without delay to an Emirates Contact Centre whenever requested by Emirates Skywards or any other party acting on its behalf. A Member must immediately report a lost membership card to an Emirates Contact Centre.

4. Members must not misuse their membership in the Emirates Skywards frequent flyer programme, including by:
   • engaging in illegal or fraudulent activities; or
   • selling, assigning, transferring or acquiring, or offering or advertising to sell, assign, transfer or acquire any Reward, Miles or other benefit offered to Members under the Emirates Skywards Programme or Miles other than in accordance with the Programme Rules.
   • in the event of a breach of the Programme Rules by a Member, including any breach of this clause 2.4, Emirates Skywards reserves the right to terminate the membership in accordance with clause 18.2.

5. A Member may at any time cancel his or her membership by advising an Emirates Contact Centre in writing or returning his or her membership card to an Emirates Contact Centre.

6. Emirates Skywards may in its absolute discretion suspend, cancel or terminate a membership or a Member's accumulated Miles at any time.

7. Membership is automatically terminated on the death or bankruptcy of a Member. Miles accumulated prior to termination in these circumstances will be immediately cancelled. However, Emirates Skywards may, at its sole discretion, reinstate Miles in favour of the heirs of the deceased Member upon the application of his or her personal representative, provided that the deceased Member's account holds a minimum balance of 20,000 Miles at the time of the Member's death.

8. Membership is not transferable. A Member is not permitted to hold more than one Account. All Miles and Rewards under Emirates Skywards are accrued by or issued to the Member in his or her Member Account.

9. Activity statements will be available to a Member via the Website while Emirates Skywards considers him or her to be an active Member and will include information concerning Miles accrued, redeemed and expired. If a Member believes any information contained in the statement (including information relating to Miles accrued, redeemed or expired) to be inaccurate, the Member must notify Emirates Skywards immediately and in any event no later than 90 days following the date of the statement. Where a Member fails to notify Emirates Skywards of any discrepancies in their statement within the time period stated under this clause 2.9, the information will be deemed to be correct and accepted as such by the Member. Where the Member raises a dispute regarding the statement, Emirates Skywards may require the Member to submit documentation in support of the claim.

10. Name changes by a Member must be notified to Emirates Skywards in writing and accompanied by all such legal or other documentation as Emirates Skywards shall from time to time request to evidence that change. Emirates Skywards may require additional information for Account validation purposes in respect of any change to a Member's personal details.

11. All tax, duties and other liabilities arising from the accumulation of Miles or the receipt and use of Rewards are and remain the sole responsibility of the Member and must be paid prior to the issuance of a Reward. Emirates Skywards gives no warranty or assurance in relation to such tax, duties or other liabilities

12. Members who are under 18 years will be unable to conduct certain transactions (such as purchasing or transferring Skywards Miles and redeeming Rewards) on the Website or the Emirates App.

13. All Miles credited but not exchanged for Rewards, as well as any unutilised Rewards, are cancelled upon a person ceasing to be a Member.

14. In order to ensure the continued value and integrity of the Emirates Skywards Programme for Members, Emirates continually monitor Skywards Miles activity in connection with the programme. Emirates Skywards may place a Member’s Account on audit for any reason as determined by Emirates in its sole discretion. During this time, the Member’s Account will not be available for use. Emirates will notify the Member that such audit is taking place and may require the Member to provide certain information in relation to their Account to assist in completing the audit.

1. Members who are between two and 17 years of age automatically become members of Skywards Skysurfers.

2. Skysurfers are subject to the Emirates Skywards Programme Rules and may have to be accompanied by a Member when utilizing certain benefits such as Lounge access and Chauffeur-drive services.

1. A Member may in writing to an Emirates Contact Centre or through the Website nominate a ''Travel Co-ordinator'' (who must be at least 18 years of age) to have access to his or her membership Account to:

   • obtain information from that membership Account.
   • claim a Reward; and
   • amend any information held by Emirates Skywards concerning the membership, on behalf of that Member.

2. Provided that in accepting appointment as a Travel Co-ordinator, the appointed Travel Co-ordinator agrees to be bound by the Programme Rules. All activities conducted by a Travel Co-ordinator in connection with the Member’s Account shall be conducted in line with the Programme Rules. All Account activity conducted by the Travel Co-ordinator shall be viewed as being conducted on behalf of the Member and the Member shall be responsible for any breach of the Programme Rules by the Travel Co-ordinator.

3. Prior to appointment, the Travel Co-ordinator shall be required to provide Emirates Skywards with proof of identity and contact details. The Travel Co-ordinator and Member confirm that all information provided relating to the identity of the Travel Co-ordinator and contact details are true and accurate and that the provision of any false information will result in the Travel Co-ordinator’s appointment being terminated. Emirates Skywards reserves the right in such circumstances to also terminate the Member’s Account in accordance with clause 18.2.

4. Emirates Skywards reserves the right to terminate a Member's Account in accordance with clause 18.2 and/or to terminate the Travel Co-ordinator’s appointment, should Emirates Skywards determine in its sole discretion that the activities of the appointed Travel Co-ordinator in connection with the Member's Account are a contravention of the Programme Rules. 

5. A Travel Co-ordinator who is not a Member is not entitled to any Emirates Skywards membership benefits or privileges.

1. A Member may be granted a tier upgrade to “Silver’’, ''Gold'' or "Platinum" Membership Tier depending on the number of Tier Miles earned in any consecutive 13-month period. 25,000 Tier Miles or 25 qualifying flights are required to attain Silver Membership Tier, 50,000 Tier Miles or 50 qualifying flights are required to attain Gold Membership Tier and 150,000 Miles are required to attain Platinum Membership Tier.

2. A Membership Tier is valid for one year from the month it is earned and may be renewed subject to the Member having accrued a further 25,000 Tier Miles or 25 qualifying flights, 50,000 Tier Miles or 50 qualifying flights or 150,000 Tier Miles (as applicable) by the review date. Qualifying flights exclude tickets purchased using Cash+Miles. Excess Tier Miles or qualifying flights earned in any review period may not be carried forward to a subsequent period.

3. Members accrue Tier Bonus’ at the following rates:
   • Platinum Member = Base Miles +75%
   • Gold Member = Base Miles +50%
   • Silver Member = Base Miles +25%
   • Tier Bonuses contribute to a Members Skywards Miles account. They do not contribute to the Tier Mile account.

4. The number of Tier Miles required for each Membership Tier may be changed by Emirates Skywards at any time without notice.

5. Emirates Skywards may establish, upgrade or downgrade a Member's Membership Tier at its sole discretion.

1. Advance seat reservation on Emirates flights is available to all members on the basis that the Member books the seat at least 48 hours in advance of the relevant flight and checks-in at least 90 minutes before departure. Advance seat reservation is subject to availability and Emirates Conditions of Carriage for Passengers and Baggage.

2. Depending on their Emirates Skywards tier, Emirates Skywards members may be entitled to complimentary advance seat reservation as follows:

• Platinum: Complimentary access to Regular, Preferred and Twin seats for all passengers in the same booking (PNR) and complimentary access to Extra Legroom seats for Economy Flex Plus tickets for the member only. 
• Gold: Complimentary access to Regular and Preferred seats for all passengers in the same booking (PNR), applicable on any Emirates fare.
• Silver: Complimentary access to Regular seats for self only, applicable on any Emirates fare.
• Blue: Complimentary access to Regular seats only when booked in Economy Class Flex or Flex plus fares.



Note: Advance seat reservation is not available in conjunction with Group Fares (booking class ‘G’).

In all other cases, standard charges for advance seat reservation will apply. For further information on applicable charges and advanced seat reservation, please click here(Opens link).

3. Lounge access:

   1. Complimentary Lounge Access. Complimentary Lounge access is available to Platinum, Gold and Silver Members travelling onwards in any cabin on Emirates flights. A Platinum or Gold Member may access Emirates Lounges on a complimentary basis across the Emirates network for themselves and eligible companion(s) travelling onwards on the same Emirates flight. A Silver Member may access the Emirates Business Class Lounge at Dubai International Airport on a complimentary basis for themselves only.
   2. Paid Lounge Access at Dubai. At Dubai International Airport, Emirates Skywards Platinum, Gold and Silver tier Members can pay for additional lounge access beyond the complimentary benefit applicable to their tier. Blue tier Members who would otherwise not be entitled to complimentary lounge access can purchase lounge access at Dubai International Airport. Hence, based on a Member’s current tier entitlement,
      
      • Platinum, Gold and Silver tier Members may choose to pay for additional companion(s),
      • Blue tier Members may choose to pay for lounge access for self and their companion(s),
      • Gold and Silver members may choose to pay and upgrade their complimentary Business Class lounge access benefit to the First Class lounge.
      
      

      This benefit at Emirates Lounges at Dubai International Airport is available for the fees specified below which is applicable only to Members for themselves and any additional companion(s) they wish to bring along, provided their companion is also travelling onwards on the same Emirates flight. This benefit of paid lounge access is available only at Emirates Lounges at Dubai International Airport and only in cases where onward travel is on an Emirates flight. The fees specified for availing this benefit per adult for 4 hours of lounge access at Dubai International Airport are as follows, inclusive of VAT:

      • First Class Lounges = USD 210 / AED 755
      • Business Class Lounges = USD 105 / AED 380
      • Emirates Lounge = USD 100 / AED 360
      • Upgrade from Business Class Lounge to First Class Lounge = USD 105 / AED 380
      
      
   3. Paid Lounge Access at Eligible Airports. At the below mentioned Eligible Airports* (excluding Dubai International Airport), Emirates Skywards Platinum and Gold tier members can pay for additional lounge access for companion(s), over the number of complimentary companion(s) they are otherwise entitled to. At the below mentioned Eligible Airports* (excluding Dubai International Airport), Silver and Blue tier members who would otherwise not be entitled to complimentary lounge access, can now pay for lounge access for themselves only.
      
      • Auckland
      • Bangkok
      • Birmingham
      • Boston
      • Brisbane
      • Cape Town
      • Delhi
      • Düsseldorf
      • Frankfurt
      • Glasgow
      • Hamburg
      • Johannesburg
      • Kuala Lumpur
      • London Gatwick
      • London Heathrow
      • Los Angeles
      • Manchester
      • Melbourne
      • Milan
      • Munich
      • New York John F. Kennedy
      • Paris Charles de Gaulle
      • Perth
      • San Francisco
      • Sydney
      • Tokyo Narita
      • Zürich
      
      

      Paid lounge access at the above mentioned Eligible Airports* is available for the fees specified below which is applicable only to Skywards Platinum & Gold Members for additional companion(s) they wish to bring along, provided their companion is also travelling onwards on the same Eligible Emirates Flight; and to Skywards Silver and Blue members for themselves only. Fees to access the Emirates Lounges at the above stated Eligible Airports* is USD 100, to be paid in local currency fixed at an equivalent rate (the above excludes Dubai International Airport).

   4. Emirates reserves the right to amend the lounge access fees at any time in its sole discretion. The fees are applicable for one-time access per adult for a maximum stay in the lounge of 4 hours only and are valid only for Members and any additional companion(s) they wish to bring along. Members (including their companions) exceeding a 4-hour stay in the lounge for any reason whatsoever (including without limitation flight disruptions and delays) shall incur an additional lounge entry fee for each 4 hour segment at the rates set out in 6.3.2 above (in case of any lounge accessed in Dubai International Airport) and in 6.3.3 above (in case of lounge access at other Eligible Airports*).
   5. Paid lounge access per child aged below 12 years will be charged at half the adult rate set out in paragraph 6.3.2 above (in the case of any lounge accessed in Dubai International Airport) and in paragraph 6.3.3 above (in case of lounge access at other Eligible Airports*). Infants aged below 2 years will enjoy complimentary lounge access. Members choosing to pay for lounge access will have to ensure that payments for the entire duration until departure time are made to the lounge staff prior to admittance. Payments can be made using a Credit / Debit card only (No cash payments or Miles redemption will be accepted). Refunds are not permitted once the lounge has been accessed, irrespective of the duration of access. The use of the lounge is subject to any applicable terms and conditions as determined by Emirates from time to time.
   6. It is acknowledged that the lounge entry fee set out above in paragraph 6.3.2 above (in the case of any lounge accessed in Dubai International Airport) and in paragraph 6.3.3 above (in case of lounge access at other Eligible Airports*) is exclusive of taxes. In the event that any tax becomes applicable in respect of the lounge entry fee, Emirates reserves the right to increase the lounge entry fee to the extent of such taxes at its sole discretion.
   7. Eligible Emirates Flights include Emirates marketed and operated flights and Emirates codeshare flights operated by Qantas. Members travelling on Emirates Codeshare Flights operated by other carriers will not be eligible to access the Emirates Lounge.
   8. Emirates reserves the right to withdraw / limit the availability of the lounge access benefit from time to time. Lounge access is subject to capacity restrictions. Members travelling on Emirates Codeshare Flights operated by other carriers will not be eligible to access the Emirates Lounge, excluding members travelling on Qantas codeshare flights. In some countries minors (under 18 or 21 years of age) must be accompanied by an adult for lounge access. Learn more about lounge access(Opens link).

4. Additional baggage allowances are available to Platinum, Gold and Silver Members travelling on Emirates flights only. Platinum Members are entitled to an additional 20kg; Gold Members are entitled to an additional 16kg, and Silver Members to an additional 12kg. over the baggage allowance shown on the ticket. Additional baggage allowances do not apply to any ticket which is subject to the IATA piece concept for baggage (e.g. any ticket to/from North America or South America) where Members may check in multiple bags up to the piece allowance. All checked bags are subject to a maximum weight allowance of 32kg. per bag. Learn more about additional baggage allowances(Opens link).

5. A guaranteed seat in Economy Class is available to Gold and Platinum Members* Some commercial Flex fares may not be eligible for the seat guarantee benefit but can be upgraded for an additional charge. Please check with our Contact Centre. , even without an existing booking** Effective 15th August 2014. A guaranteed Economy Class seat will be confirmed only when no seats are available in the chosen class on a particular flight** Effective 15th August 2014. Emirates Skywards will do their best to confirm a Business Class seat for Platinum members. However, during major holidays and special events this may not be possible on some flights. The seat guarantee request must be made at least 48 hours prior to flight departure by calling an Emirates Contact Centre. An Emirates agent will confirm if an existing ticket is an eligible, full commercial Flex fare and valid for a guaranteed seat. If it’s not, the ticket can be upgraded for an additional charge. If there is no existing booking, the agent can create a new booking using an eligible fare. Learn more about the seat guarantee benefit.

   *Some commercial Flex fares may not be eligible for the seat guarantee benefit but can be upgraded for an additional charge. Please check with our Contact Centre.

   **Effective 15th August 2014.

6. Smart Gate access at Dubai, Abu Dhabi International and Al Ain Airports is offered free of charge to all Emirates Skywards Members . The Smart Gate service is available to nationals of selected countries who do not require a visa to enter the UAE. Learn more about Smart Gate access(Opens link).

7. Priority baggage handling is available to Platinum and Gold Members travelling in any class. Learn more about priority baggage handling(Opens link).

8. Tier benefits and privileges provided to a Member at each Membership Tier may be changed by Emirates Skywards at any time without notice.

1. A Member may earn Miles for Qualifying Flights or earn Skywards Miles using the qualifying services of Partners on or after his or her enrolment date. Qualifying Flights undertaken two months prior to enrolment are eligible for Miles. Partner transactions prior to enrolment date are not eligible for Skywards Miles. Skywards Miles and Tier Miles a Member earns for Qualifying Flights can be viewed via the Miles Calculator on the Website.

2. To earn Miles, a Member must either produce a membership card or quote the membership number at the time of reservation or check-in for Qualifying Flights and at the time of paying for other qualifying goods or services. No changes can be made to the membership number once a member has checked-in for the first flight of an itinerary.

3. The number of Miles earned will depend on the origin, destination, class of travel and fare purchased. Use our Miles Calculator(Opens link) on emirates.com to check the exact earning values for a particular flight.

4. Members travelling in First Class earn a Class Bonus at the rate of Base Miles + 150%; Members travelling in Business Class earn a Class Bonus at the rate of Base Miles + 75%. Class Bonuses contribute to both the members Skywards Miles and Tier Miles accounts.

5. The number of Miles earned on a Cash+Miles ticket will be in proportion to the cash amount paid for a commercial fare, excluding carrier imposed charges, taxes and fees. Cash+Miles tickets do not qualify to earn Miles in other FFP/loyalty programmes in which Emirates Skywards is a participant.

6. Members under the age of 18 accrue Miles at the same rate as adult Members.

7. If a Member purchases a mixed fare and/or mixed cabin ticket on Qualifying Flights, Miles will be credited separately for each fare component. The endorsement text or additional information area of the ticket is a partial indicator only. Full details of Miles earned on mixed fare tickets can be viewed at any time under the My Itinerary section of the Website or Emirates Skywards section of the Emirates App or under the Manage a Booking section of emirates.com.

8. If a Member voids or refunds any part of a ticket, Miles will be credited only for the journey flown on Qualifying Flights on that ticket.

9. A Member who is upgraded to a different class of travel without a reissuance of their ticket (i.e. without receiving a new ticket number) will receive Miles for the fare he or she has purchased, as reflected on the ticket.

10. Skywards Members will earn Miles as per the original ticketed class of travel. No additional Miles will be awarded to the member in case of on board upgrades paid for with cash.

11. The following types of tickets do not qualify to earn Miles:
    
    • employee tickets;
    • industry and agent discounted tickets;
    • classic Saver Reward, Classic Flex Reward and Classic Flex Plus Reward tickets;
    • reward tickets;
    • contra tickets;
    • prize and promotional tickets;
    • consultant and PR tickets;
    • specially discounted diplomat and government ticket;
    • free travel and non-scheduled or charter flight tickets;
    • non-public specially discounted travel tickets;
    • denied Boarding Options tickets; and
    • reward tickets issued by other frequent flyer or loyalty programmes in which Emirates Skywards is a participant.

12. A Member may make a retroactive claim to an Emirates Contact Centre for missing Miles within six months of the Qualifying Flight flown on a ticket. A Member must provide travel information such as; ticket number, flight details on the boarding passes, transaction documents, receipts and any other documents requested by Emirates Skywards when making a retroactive claim.

13. Miles may only be earned for one frequent flyer programme for each flight or transaction unless otherwise stated by Emirates Skywards or a Partner. Members who are also participants of other Partner loyalty programmes must choose their preferred loyalty programme at the beginning of their journey. This applies to earning of Skywards Miles as well as other flight related benefits (including but not limited to) airport lounge access, baggage allowance etc. unless otherwise stated by Emirates. A Member may change the frequent flyer number at time of check-in before the first flight commences but not at any other point thereafter. Miles can only be earned for a seat and one extra seat purchased per flight for usage per Member. Miles may take eight weeks or more to be credited to a Member's Account from the date of the transaction. Miles earned by a Member may only be used or redeemed by that Member in accordance with these Programme Rules once they have been credited to the relevant Account.

14. Skywards Miles can only be earned on Qualifying Flights or airline Partner flights. It is the responsibility of the Member to verify the accrual of Skywards Miles earned in these instances with the airline with which the flight is booked.

15. Skywards Miles are awarded only for goods and services actually supplied. In particular, no Skywards Miles will be earned in connection with goods or services which have been ordered but cancelled prior to utilisation by a Member, or in circumstances in which the Member fails to meet any obligation on his or her part in connection with the order.

16. If a Member's Qualifying Flight is cancelled, Emirates may endorse the Member's ticket to another carrier for carriage and the Member will accrue Miles in accordance with the ticket he or she purchased.

1. Skywards Miles are valid for a period of three years from the date on which a Member undertakes the relevant flight or enters into the applicable transaction with a Partner.

2. Skywards Miles will expire (and be deducted from the Member's Account) at the end of the month of a Member's birthday on/after the third anniversary of the relevant flight or applicable transaction. The precise period of validity of the Skywards Miles will depend on when a Member's birthday occurs but the validity of Skywards Miles shall not be less than three years. Unused, expired Skywards Miles, once deducted from the Member's Account, cannot be re-credited.

3. Skywards Miles cannot be re-credited once they have expired. Emirates Skywards reserves the right to reverse or cancel any Miles credited to a Member incorrectly, or not in accordance with, or in breach of the Programme Rules at any time.

4. It is the Member's responsibility to be aware of both the Skywards Miles in his or her Account and when the Skywards Miles will expire. This can be monitored at any time online at emirates.com.

5. Where Skywards Miles have been redeemed for a Reward and such Skywards Miles have since expired in accordance with the Programme Rules, such Skywards Miles will not be eligible for a refund.

1. In choosing to Buy Miles, Gift Miles, Transfer Miles and/or Reinstate Miles, you will leave emirates.com and you will be transferred from Emirates website to the Points Platform which is a third party website powered by Points.com Inc. The Emirates Skywards Member acknowledges that Emirates Skywards will collect, use and transfer to Points.com Inc. certain relevant member information held by Emirates including personal information which an Emirates Skywards Member provides to Emirates, such as; identity data like name, email ID, Skywards account data like membership account number, Skywards Miles balance, transactional data like past purchase transactions, flight information and behavioural data like campaign response, online activity. Such disclosure shall be made in accordance with our Privacy Policy(Opens link) and for the purposes of enabling the Emirates Skywards Member to conduct the transaction and enable special offers from time to time from Emirates Skywards and our partners.

2. All Buy Miles, Gift Miles, Transfer Miles, Reinstate Miles transactions are processed and payments for the same are collected and processed by Points.com Inc.

3. The contract for the use of the Points Platform, including the processing of any payments by Points.com Inc. via the Points Platform is between the Emirates Skywards Member and Points.com Inc.. Accordingly Points.com Inc.’s terms and conditions and privacy policy shall apply to the use of the Points Platform. Points.com Inc.’s use and disclosure of personal information may be different to Emirates. Points.com Inc. may not be bound by privacy laws that provide the same level of protection as those binding Emirates.

4. Emirates Skywards strongly recommends that the Emirates Skywards Member reads the terms and conditions. By utilising the Points Platform, the Emirates Skywards Member is agreeing to abide by the terms and conditions imposed by Points.com Inc. with respect to use of the Point Platform, including payment of all amounts when due and compliance with all rules and restrictions applicable to the use of the Platform.

5. Skywards Miles can be purchased, received, transferred or reinstated by Skywards Members via the Points.com Inc. platform (“Points Platform”) who have at least one prior earning activity in his or her Emirates Skywards Account, earned by flying on Emirates or a Partner airline or through a Partner transaction (“Eligible Skywards Member”). Personal Detail Bonuses do not qualify as accruals for this purpose.

6. Skywards Miles can be purchased by an Eligible Skywards Member via the Points Platform for their personal use (“Buy Miles”) or as a gift to another Eligible Skywards Member (“Gift Miles”) in blocks of 1,000 miles and at the cost of USD 30 per 1,000 Miles. 2,000 Miles is the initial minimum purchase and the combined maximum a member can purchase for self or to gift another is 100,000 miles in a calendar year. Tier Miles cannot be purchased.

7. Skywards Miles can be transferred by an Eligible Skywards Member to another via the Points Platform (“Transfer Miles”), in blocks of 1,000 miles and at the cost of USD 15 per 1,000 Miles. 2,000 Miles is the initial minimum purchase and the maximum transfer that can be sent and received by a member is 50,000 miles in a calendar year. Tier Miles cannot be transferred.

8. Skywards Miles that have expired within the last six (6) months can be reinstated for an additional validity of 12 months from the day of purchase by an Eligible Skywards Member via the Points Platform (“Reinstate Miles”) at the cost of USD 20 per 1,000 Miles. 1,000 Miles is the initial minimum purchase and the maximum that can be purchased by a member for reinstating is 50,000 miles in a calendar year. Tier Miles cannot be reinstated.

9. The price of Skywards Miles and the rules associated with purchasing, transferring and reinstating Skywards Miles and/or conditions of obtaining Skywards Miles at any time are subject to change.

10. Skywards Miles purchased/ transferred are valid for a minimum of 3 years from the date of purchase/ transfer and will expire at the end of the receiving member’s month of birth on the third year. Skywards Miles reinstated are valid for 12 months from the date of purchase and will expire at the end of such period.

11. Skywards Miles can be purchased, transferred and reinstated online only through emirates.com. Skywards Miles cannot be purchased, transferred or reinstated through the Emirates Contact Centre, Emirates Reservation and Ticketing office.

12. Members will only be able to use a credit card to complete payments to Buy Miles, Gift Miles, Transfer Miles and Reinstate Miles. Cash payments are not allowed.

13. Emirates Skywards Members are required to log in to their Emirates Skywards Account on emirates.com before being transferred to the Points Platform to complete the transaction.

14. Transactions will be processed in a currency based on the Country of Residence mentioned in the Skywards Member’s membership profile. In cases where payment in the member’s local currency is not supported, the transactions will by default be processed in U.S Dollars. Local taxes may be levied and payable as per the policies of Emirates.

15. Skywards Miles will be credited to the Emirates Skywards Account within 48 hours after full and successful payment is settled by credit card via the Points Platform. In the event of Skywards Miles not being posted to the Account, Skywards Miles can be claimed by contacting an Emirates Contact Centre.

16. Skywards Miles can be purchased and transferred at any time while Skywards Miles can be reinstated within six (6) months of expiry. Skywards Miles can be purchased, transferred and reinstated within the prescribed limits and must be purchased at least 48 hours prior to making a booking/redemption. Refunds in respect of Skywards Miles purchased are not permitted, unless required by law.

17. A Member may not sell his or her Skywards Miles for cash or other consideration and a Member may not purchase Skywards Miles from a third party.

18. If the recipient of any Skywards Miles is not a Skywards Member, the recipient must enrol in Emirates Skywards prior to being able to receive any such Skywards Miles.

19. Skywards Miles that are purchased, gifted, transferred or reinstated do not count toward Tier status.

20. Points.com Inc. Privacy Policy(Opens link) and Terms and Conditions(Opens link) apply to such transactions and payments processed. 

21. Emirates Skywards Programme Rules apply.

1. Except where otherwise stated in these Programme Rules, all Rewards must be booked on the Website, or via the Emirates App or with an Emirates Contact Centre or an Emirates reservation office. Skywards Miles may be redeemed for Rewards only by that Member or his or her Travel Co-ordinator (or by a parent or guardian on behalf of a Member under 18 years of age). When requesting a Reward, a Member may be requested to complete a Reward Authorisation Form and supply a copy of his or her passport.

2. To claim a Reward, a Member must have accumulated the required amount of Skywards Miles in his or her Account. Members may redeem Skywards Miles for Rewards at any time while the Skywards Miles are valid, subject to availability and applicable conditions as set out in these Programme Rules or in terms and conditions imposed by Partners.

   Emirates Skywards may at any time without notice alter the number of Skywards Miles required to obtain a particular Reward, withdraw a Reward supplied or impose additional restrictions on a Reward or conditions of obtaining it.

3. All Rewards are subject to availability and suppliers' restrictions. Emirates Skywards or Partners may from time to time impose a period in which no Rewards will be available. Rewards may not be available on all flights at all times. Emirates Skywards may withdraw, replace or substitute Rewards at any time without notice.

4. TO THE EXTENT PERMITTED BY LAW, EMIRATES SKYWARDS ACCEPTS NO LIABILITY IN RESPECT OF DEATH OR INJURY, OR CONSEQUENTIAL LOSS OR DAMAGES ARISING FROM, OR IN CONNECTION WITH, THE SUPPLY OF A REWARD (OTHER THAN THE USE OF A REWARD TICKET) OR FOR THE LOSS, THEFT OR DESTRUCTION OF A REWARD.

5. SAVE AS MAY NOT BE EXCLUDED BY LAW, NO WARRANTY (WHETHER EXPRESS OR IMPLIED) WHATSOEVER IS GIVEN IN RESPECT OF REWARDS PROVIDED UNDER EMIRATES SKYWARDS. IN PARTICULAR, NO WARRANTY IS GIVEN WITH RESPECT TO THE QUALITY OF REWARDS OR THEIR SUITABILITY FOR ANY PURPOSE.

6. TO THE EXTENT PERMITTED BY LAW AND SUBJECT TO THESE PROGRAMME RULES, THE LIABILITY OF EMIRATES SKYWARDS, OR A PARTNER IN RESPECT OF FLIGHTS, GOODS OR SERVICES WHICH ARE THE SUBJECT OF A REWARD IS LIMITED TO ANY ONE OR MORE OF THE FOLLOWING: (a) REPLACEMENT OF THE GOODS OR SUPPLY OF EQUIVALENT GOODS; (b) THE REPAIR OF THE GOODS; (c) THE REPAYMENT OF THE COSTS OF REPLACING THE GOODS OR OF ACQUIRING EQUIVALENT GOODS AND, IN THE CASE OF SERVICES OR FLIGHTS, HAVING THE SERVICE OR FLIGHT SUPPLIED AGAIN, AT THE OPTION OF EMIRATES SKYWARDS OR THE PARTNER NOMINATED TO SUPPLY THE FLIGHT, GOODS OR SERVICES AS THE CASE MAY BE.

1. A Member may redeem a flight Reward for him or herself or for any third party.

2. Classic Rewards do not have any cash value and cash.

3. All taxes, duties and carrier imposed charges (including airport and/or government taxes) are the responsibility of the Member and must be paid prior to the issuance of the Classic Reward ticket. Payments are accepted in cash or by Credit Card. Members are given the option to pay carrier imposed charges using Skywards Miles.

4. Classic Reward tickets are valid travel documents and are issued on the basis that all conditions specified on issue of the ticket apply. All flight Classic Reward tickets are governed by and subject to the Emirates Conditions of Carriage(Opens link) applicable to that Classic Reward and the Programme Rules at the time of booking. Without limiting the generality of the foregoing, the Member must ensure that he or she has the correct visa, travel documents and inoculations (including those for infants) for travel on the Classic Reward ticket.

5. The Classic Reward ticket redemption level for infants (up to two years of age) is 10% of the adult redemption level. Reasonable documentary evidence of the infant's age may be requested at the time of booking. An infant Classic Reward ticket can only be used in Economy Class on an Emirates flight. Infant reward tickets must be booked at the same time as an adult Reward ticket, and within the same booking.

6. Classic Reward tickets must be paid for and issued within seven days from the date of booking or the reservation will be cancelled. If departure date is within seven days, immediate payment and ticketing is required.

7. Open tickets will not be issued as Classic Rewards. Outbound and return flights must be booked and confirmed at the same time. Waitlisting for Classic Reward flights is not permitted. Classic Reward tickets will be considered void if sectors on the ticket are used out of sequence.

8. All fees and charges applicable under these Programme Rules are non-refundable, unless prohibited by law.

9. Classic Reward travel may not be possible on certain joint services or codeshare services. It is the responsibility of the Member to verify the availability of Classic Reward travel in these instances with the airline with which the flight is booked. The use of a Classic Reward ticket may not entitle the Member to certain benefits which are associated with a full fare ticket. If the Member has any queries in this respect he or she should contact an Emirates Contact Centre.

10. A Classic Reward ticket cannot be endorsed to a carrier other than that named on the ticket, except in cases of cancellation of a flight on which a Member holds a confirmed seat. In the event of cancellation or major disruption to a flight, a Member travelling on a Classic Reward ticket will be transferred to the next flight on the same carrier on which space is available or another carrier at the discretion of Emirates.

11. A Member may not sell a Classic Reward ticket or any other Reward for cash or other consideration and a Member may not purchase a Reward ticket or any other Reward from a third party. A Classic Reward ticket that has been bought, sold or bartered by or to a Member may be cancelled or confiscated without prior notice in the sole discretion of Emirates Skywards. If the Classic Reward ticket has been utilised either partially or fully, the Member will be liable for payment of travel on a full fare basis. All rights, including the right to bring legal action or to cancel a membership, are also reserved.

12. SUBJECT TO APPLICABLE INTERNATIONAL LAW, NEITHER EMIRATES SKYWARDS NOR ANY AIRLINE PARTNER (AS THE CASE MAY BE) ACCEPTS ANY LIABILITY IN RESPECT OF MEMBERS TRAVELLING ON REWARD TICKETS OTHER THAN AS SET OUT IN THE GENERAL CONDITIONS OF CARRIAGE AND TRAVEL DOCUMENTS OF THE RELEVANT AIRLINE.

13. Further conditions and fees applicable to Classic Flex or Flex Plus Rewards and Classic Saver Reward tickets are set out below:

    Fee conditions	Flex Plus Economy Class, Business Class and First Class	Flex First Class only	Saver – Economy Class and Business Class
    Maximum stay	12 months	Three months	Three months
    Stopovers	Two stopovers permitted (One outbound plus one inbound)	Two stopovers permitted (One outbound plus one inbound)	One stopover permitted (Either outbound or inbound)
    Eligible flights	Valid on any Emirates flight, subject to availability (codeshare flights are excluded)	Valid on any Emirates flight, subject to availability (codeshare flights are excluded)	Valid on any Emirates flight, subject to availability (codeshare flights are excluded)
    Mixed Rewards	Combinations are permitted, but separate rules apply to each type of fare	Combinations are permitted, but separate rules apply to each type of fare	Combinations are permitted, but separate rules apply to each type of fare
    Open-jaw	Travel permitted to/from one city, returning to/from another city, within the same Emirates Skywards zone only	Travel permitted to/from one city, returning to/from another city, within the same Emirates Skywards zone only	Travel permitted to/from one city, returning to/from another city, within the same Emirates Skywards zone only
    Ticket validity	Journey must commence within 12 months of ticket issuance	Journey must commence within 12 months of ticket issuance	Journey must commence within 12 months of ticket issuance
    Children discounts	Rewards at normal Emirates Skywards levels (children earn Miles at the normal level also)	Rewards at normal Emirates Skywards levels (children earn Miles at the normal level also)	Rewards at normal Emirates Skywards levels (children earn Miles at the normal level also)
    Infant discounts	Rewards at 10% of normal Emirates Skywards levels (valid for Economy Class travel only)	Rewards in First Class not applicable	Rewards at 10% of normal Emirates Skywards levels (valid for Economy Class travel only

    Fee conditions	Flex Plus	Flex	Saver
    Date changes	Free	Free	USD 25 *Fees waived for infants per change, per person
    Refunds before travel	Free	USD 50 *Fees waived for infants only within ticket and Miles validity	USD 75 *Fees waived for infants only within ticket and Miles validity
    Refunds after travel	Not permitted	Not permitted	Not permitted
    All other changes (within programme rules)	Free	Free	USD 25 *Fees waived for infants per change, per person
    Mixed Rewards	Combinations are permitted, but separate rules apply to each type of fare	Combinations are permitted, but separate rules apply to each type of fare	Combinations are permitted, but separate rules apply to each type of fare

    * Fees waived for infants

14. Flight Rewards are subject to specific booking class availability.

15. The 'Last Seat' Classic Flex Plus reward* benefit enables Platinum Members to book an Economy Class or Business Class Flex Reward on any Emirates flight provided there are seats still available for sale. Conditions apply.

16. *Available via Emirates Contact Centres.

1. A Member may redeem any combination of Cash and Miles for a Cash+Miles ticket for him or herself or for any third party.

2. All taxes, duties and carrier imposed charges (including airport and/or government taxes) are the responsibility of the Member and must be paid prior to the issuance of the Cash+Miles ticket.

3. Cash+Miles tickets are valid travel documents and are issued on the basis that all conditions specified on issue of the ticket apply. All flight Cash+Miles tickets are governed by and subject to the Emirates Conditions of Carriage applicable to that Cash+Miles and the Programme Rules at the time of booking. Without limiting the generality of the foregoing, the Member must ensure that he or she has the correct visa, travel documents and inoculations (including those for infants) for travel on the Cash+Miles Reward ticket.

4. All fees and charges applicable under these Programme Rules are non-refundable, unless prohibited by law.

5. Cash+Miles travel may not be possible on certain joint services or codeshare services. It is the responsibility of the Member to verify the availability of Cash+Miles travel in these instances with the airline with which the flight is booked.

6. Any purchase of a Cash+Miles ticket (where available) shall be subject to the terms and conditions set out in this clause 12.

7. Cash+Miles tickets can only be purchased online at emirates.com and through Emirates Contact Centres and Retail outlets.

8. Cash+Miles shall be subject to availability and offered at Emirates sole discretion and Emirates reserves the right to withdraw the option of Cash+Miles at any time.

9. Cash+Miles tickets will only be offered on Emirates marketed and operated flights. Cash+Miles tickets will not be available for Codeshare Flights or with airline Partners.

10. Cash+Miles tickets require a minimum redemption of 2,000 Miles. Emirates reserves the right to change the minimum redemption Miles requirement at any time.

11. Cash+Miles tickets are available on Emirates commercial fares excluding codeshare and interline flights.

12. Miles shall be deducted from the Member’s Account at the time of booking.

13. Skywards Miles and Tier Miles can be earned on the cash component based on the % of cash used as a form of payment for the ticket fare, excluding carrier imposed charges, taxes and fees.

14. On cancellation or refund of a Cash+Miles ticket, only unexpired Miles will be returned to the Member Account.

15. Refund of a partly used Cash+Miles ticket will be re-priced to return the % equivalent of cash and Miles as paid on the ticket.

16. Members may upgrade their Cash+Miles ticket using either cash or Miles.

17. The conversion rate of Miles to cash value required for purchase of a Cash+Miles ticket will be subject to change at Emirates’ sole discretion. Emirates reserves the right to change the number of Miles required for redemption and / or the price of the ticket or impose additional restrictions. These rates may vary by, origin, destination, point of sale, flight number, date, season, fare, cabin, tier, Emirates channels or any combination of thereof. Accordingly, the numbers of Miles and cash values quoted on the Website are valid only at the time of booking.

18. Members shall be responsible for all other expenses and any other charges, claims or liabilities arising in relation to the use of Cash+Miles. Any other taxes, fees, surcharges as specified at the time of ticketing will be payable by the member.

19. All Cash+Miles tickets are governed by and subject to the Emirates Conditions of Carriage and fare conditions applicable to that ticket and the Programme Rules at the time of booking.

20. Any fare differences or additional taxes or surcharges resulting from a change to a Cash+Miles ticket will be payable only in Cash.

21. Cash+Miles tickets are excluded from qualifying flights in order to retain or attain Tier Status.

22. Skywards Skysurfers Members are not eligible to purchase tickets using Cash+Miles.

1. Upgrade Rewards are available only on Emirates flights (excluding Emirates codeshare flights operated by another carrier) and may be redeemed for a single sector.

2. Upgrade Rewards are not permitted on Special Fare tickets. Business Class Saver Fare tickets can be upgraded at any time up to six hours before departure. Economy Class Saver tickets can only be upgraded at the time of online check-in, at the airport or on board.

3. Members must have sufficient Miles for the requested Emirates flight Upgrade Reward at the time they request the Upgrade Reward.

4. Only a single cabin upgrade is permissible e.g. Economy Class to Business Class, or Business Class to First Class. On flights offering only Economy Class and First Class, a double upgrade between Economy Class and First Class is permissible at twice the applicable Miles.

5. Upgrade Reward requests must be made at least six hours prior to departure. Upgrade Rewards requested within 24 hours prior to departure will not be eligible for Chauffer-drive or Special Meals services.

   All Emirates Skywards Members may redeem Miles for Instant Upgrade Rewards at check-in, subject to availability. Platinum, Gold and Silver Members may redeem Miles for instant Upgrade Rewards on board, subject to availability. Learn more about Instant Upgrade Rewards(Opens link).

6. A Member must hold a confirmed ticket for the flight they wish to upgrade prior to requesting an Upgrade Reward. All ticketing and fares rules applicable to the base ticket must be observed at all times.

7. Upgrade Rewards are only permitted on Emirates e-tickets with a ticket number commencing with 176. Paper tickets are not eligible for Emirates Skywards Upgrade Rewards.

8. Infants accompanied by an adult are eligible for Upgrade Rewards at 10% of Skywards Miles applicable to redeem an adult Upgrade Reward. The Member and infant must redeem Miles for an Upgrade Reward together, in the same transaction.

9. No fees apply for cancellation of Upgrade Rewards. However, expired Skywards Miles will not be re-credited to a Member's Account.

10. Upgrade Rewards are subject to specific booking class availability.

11. On Emirates flights with multiple sectors, a member can redeem Skywards Miles for a flight upgrade for one booked sector only. If a member wishes to continue flying in the higher cabin on the connecting sector, additional Skywards Miles will need to be redeemed.

1. Partners, and the terms and conditions under which Skywards Miles are earned and/or redeemed through a Partner, may vary from time to time. Emirates Skywards may at any time and without prior notice to Members, withdraw, limit, modify or cancel any Rewards supplied by Partners.  It is the responsibility of the Member to verify eligibility to earn and redeem Skywards Miles with Partners.

2. Skywards Miles for Partners' goods and services are earned based on the Member's expenditure. Exclusions or minimum purchase conditions may apply. When the expenditure is in a currency other than the lawful currency of the United Arab Emirates, the relevant amount will be converted at a reasonable conversion rate determined by or on behalf of Emirates Skywards.

3. When a Member selects services and/goods from a Partner the contract for such services and/or goods is between the Member and Partner. Accordingly the terms and conditions of the Partner shall apply to purchase of the goods and/or services selected by the Member. Some of these terms and conditions are mentioned on the Website but Emirates Skywards strongly recommends that the Member reads the terms and conditions and also checks with the Partner prior to selecting the goods and/or services. By accepting the Partner's offer, the Member is agreeing to abide by the terms and conditions of the purchase imposed by the Partner, including payment of all amounts when due (if any) and compliance with all rules and restrictions regarding booking, availability, cancellation and refunds in respect of the services and/or goods. TO THE EXTENT PERMITTED BY LAW, EMIRATES SKYWARDS ACCEPTS NO LIABILITY WHATSOEVER IN RESPECT OF REWARDS SUPPLIED BY PARTNERS IN CONNECTION WITH A PARTNER'S REFUSAL TO SUPPLY A REWARD TO THE MEMBER. The rights, if any, which a Member may have in connection with a Reward, are solely against the Partner supplying that Reward. Subject to this clause, all Rewards supplied to a Member will be subject exclusively to the terms and conditions of Partners supplying the Reward. 

4. Where a Partner offer provides Members with the opportunity to transfer or convert points earned with a Partner to Skywards Miles (“Tipping Offer”), any such transfer or conversion shall only be valid if: the Member is both an Emirates Skywards Member and a member in the Partner’s program; and Partner points are transferred from an account held with that Partner in the Member’s own name and transferred to that Member’s Emirates Skywards Account in the same name (“Linked Accounts”). A Linked Account must have an identical first name, surname and date of birth. Emirates Skywards reserves the right in its sole discretion not to link a Member’s Account or to credit a Member’s Account under this clause 14.4 or to cancel Miles already credited to a Member’s Account under a Tipping Offer, where Emirates has reason to believe that the identity of the Member does not match the identity of the transferor or where there has been any fraudulent activity connected with the transfer or conversion in relation to the Member’s Account.

5. View the list of Partners(Opens link).

1. The terms and conditions concerning the redemption of Skywards Miles for airline Partner flight Rewards may vary between Partners. It is the responsibility of the Member to check these terms and conditions at the time of booking.

2. Partner flight Rewards must be paid for and ticketed at least seven days prior to the date of travel. Partner Flight Rewards booked within seven days of travel will be subject to a fee of USD 50; those booked within 24 hours of travel will be subject to a booking fee of USD 75.

3. Some airline Partners do not permit Flight Rewards to be booked more than six months in advance due to scheduling.

4. Most airline Partners permit one stopover plus point of turnaround on Flight Rewards. Learn more(Opens link) on each airline Partner's terms and conditions.

5. Date changes on a Partner flight Rewards will be subject to a charge of USD 25 per change, per person, provided all other terms and conditions of the ticket and Partner have been met.

6. Cancellation of Partner flight Rewards must be done at least 72 hours prior to flight departure and will incur a cancellation fee of USD 75. Expired Emirates Skywards Miles will not be re-credited to the Member's Account.

7. All fees and charges applicable under these Programme Rules are non-refundable, unless prohibited by law.

8. All rewards will be issued as return trips.

9. Other terms and conditions are set out below:

   
   
   

   Other conditions	Partner Airline Rewards
   Date changes	USD 25 *unless prohibited by law per change, per person
   Refunds before travel**	USD 75 *unless prohibited by law only within ticket and Miles validity
   Refunds after travel**	Not permitted
   All other charges	USD 25 *unless prohibited by law per change, per person

   *unless prohibited by law
   
   
   **fees waived for infants

1. A Member must log into their individual Emirates Skywards account in order to create a My Family account and become the Family Head.

2. In case of any promotion, communication or dispute related to My Family, the profile of the Family Head will be used i.e. Country of Residence, Tier, etc.

3. Participation in My Family is offered at Emirates’ discretion.

4. Participation in My Family is open to individual Emirates Skywards Members and Skywards Skysurfers.

5. The Family Head must be 18 years of age or older.

6. The Family Head may nominate via the Website, a maximum of seven Family Members aged two or above.

7. Family Members must be directly related to the Family Head in one of the following ways: Husband, Wife, Partner, Father, Mother, Step-Father, Step-Mother, Father-in-law, Mother-in-law, Son, Step-Son, Daughter or Step-Daughter.

8. Family Members may be requested to provide Emirates Skywards with additional proof of their relationship to the Family Head.

9. The Family Head may add an unlimited number of infants for the purpose booking flights. Infants cannot pool Miles to a My Family account. Once an infant turns two, they will be automatically removed from the My Family account and they can be added as a new Family Member by the Family Head after enrolling into Skywards Skysurfers.

10. The Family Head may only be registered against one My Family account at any time.

11. At least one Family Member in addition to the Family Head should remain in the My Family account at all times, for the group to remain active and eligible for promotions or special offers.

12. A Family Head or Family Member must first become an individual Member of Emirates Skywards or Skywards Skysurfers before joining My Family.

13. At the time of joining My Family, the Family Member (aged 18 or above) will be asked to choose a percentage (up to 100%) of Miles earned on Emirates flights only, (being flights operated and marketed by Emirates, and excluding codeshare flights with partner airlines) that he/she wishes to pool into the My Family account for the purpose of making redemptions. The remaining Miles balance will stay in the individual’s Emirates Skywards account. The contribution percentage can be changed at any time.Children below the age of 18 can be added to and remain a part of a My Family account only if the registered parent or guardian on their Skywards Skysurfers account is the designated Family Head. Any changes to this, may result in the child being automatically removed from the My Family account. Until the child turns 18, the parent or guardian will decide on the Miles contribution percentage on behalf of the child.

14. The Family Head and Family Members will earn Miles and Tier Miles in their individual Emirates Skywards account based on their individual Emirates Skywards Membership Tier.

15. Any Miles or Tier Miles earned prior to joining My Family will remain in the individual’s Emirates Skywards account.

16. Tier Miles cannot be pooled into the My Family account and will be credited to and remain in the Member’s Emirates Skywards or Skywards Skysurfers individual account. For the purposes of My Family, reference to Miles excludes Tier Miles.

17. Only Miles earned on Emirates flights (being flights operated and marketed by Emirates and excluding codeshare flights with partner airlines) can be pooled into the My Family account.

18. Miles once pooled to the My Family account, cannot be transferred back to the Member’s individual Emirates Skywards account. By joining My Family, Family Members are agreeing to give their consent and authority to the Family Head to redeem Miles from the My Family account and book and manage travel on their behalf.

19. Emirates Skywards will make visible to the Family Head and each Family Member; title, first name, last name, Miles pooled, Miles contribution percentage, Miles redeemed and accrual date of any My Family related Miles transactions of a Family Member in order for the Family Head to manage the account efficiently and make redemptions on behalf of all Family Members. Flight history and other personal details will not be visible to other Family Members of My Family and will remain in the Member’s individual Emirates Skywards account.

20. Emirates Skywards will make visible to the Family Head; Cash+Miles bookings and Classic Reward bookings made by the Family Head using Miles in the My Family account, in order for the account to be managed efficiently. Because the Family Head is able to make a booking for Family Members using Miles from the My Family account, the Family Head will have access to information related only to bookings made using the My Family account such as Passenger Name Record (PNR), special meal types, requests for passengers with special needs, details related to redemption flight tickets, including cabin class and fare type and details related to transactions i.e transaction type, passenger name (title, first name and last name of the Member who has flown)

21. Family Heads and Family Members should continue to use their individual Emirates Skywards membership number when making a booking and will not need to quote a separate My Family membership number.

22. A Family Member can make bookings and redeem Miles from their individual Emirates Skywards account only.

23. For Cash+Miles and Classic Rewards bookings, the Family Head can redeem Miles for current Family Members only.

24. Miles will retain their original validity of three years from the date of travel. Miles will be removed from the individual’s Emirates Skywards account and the My Family account at the end of the month in which the respective Member was born. For example, a Member who earns Miles in May 2018 and has a birthday in August will see these Miles expire from his individual Emirates Skywards account and the My Family account on 31 August 2021.

25. Miles will be credited to an individual Emirates Skywards Member’s account in the Emirates Skywards programme and the associated My Family account based on the percentage contribution set. Retroactive claims will apply the percentage set at the time of the claim being made, and not as per the flight date.

26. Miles contributions to the My Family account cannot be backdated for travel or services prior to the date that the respective Member joined the My Family.

27. A Family Head cannot remove themselves from the My Family programme or nominate a replacement Family Head. They will have the option to close the My Family account and will forfeit any remaining Miles pooled.

28. A Family Head may remove a Family Member from the My Family account at any time on the Website or by contacting an Emirates Contact Centre. Once the maximum number of Family Members is reached, only three replacements are permitted in any calendar year.

29. A Family Member may remove themselves from the My Family account at any time by clicking on Leave My Family account, however:

    1. Any Miles pooled into the My Family account will remain in the My Family account
    2. The Family Head will no longer be able to make redemptions using Miles from the My Family account in the name of this Family Member
    3. The Family Member will no longer have visibility of the My Family account

30. Only individual Emirates Skywards Members can join My Family.

31. Family Members can pool Miles earned on flights operated and marketed by Emirates only.

32. Miles contributions to the My Family account cannot be backdated for travel or services prior to the date that the respective Member joined the My Family.

33. Miles will be credited to an individual Emirates Skywards member’s account and the associated My Family account based on their set percentage contribution.

34. Retroactive claims will apply the percentage set at the time of the claim being made, and not as per the flight date.

35. Family Heads and Family Members should continue to use their individual Emirates Skywards membership number when making a booking and will not need to quote a separate My Family membership number.

36. Miles once pooled to the My Family account, cannot be transferred back to the Member’s individual Emirates Skywards account. By joining My Family, Family Members are agreeing to give their consent and authority to the Family Head to redeem Miles from the My Family account and book and manage travel on their behalf.

37. Emirates Skywards will make visible to the Family Head and each Family Member; title, first name, last name, Miles pooled, Miles contribution percentage, Miles redeemed and accrual date of any My Family related Miles transactions of a Family Member in order for the Family Head to manage the account efficiently and make redemptions on behalf of all Family Members. Flight history and other personal details will not be visible to other Family Members of My Family and will remain in the Member’s individual Emirates Skywards account.

38. Emirates Skywards will make visible to the Family Head; Cash+Miles bookings and Classic Reward bookings made by the Family Head using Miles in the My Family account, in order for the account to be managed efficiently. Because the Family Head is able to make a booking for Family Members using Miles from the My Family account, the Family Head will have access to information related only to bookings made using the My Family account such as Passenger Name Record (PNR), special meal types, requests for passengers with special needs, details related to redemption flight tickets, including cabin class and fare type and details related to transactions i.e transaction type, passenger name (title, first name and last name of the Member who has flown).

1. In connection with the programme, Emirates Skywards collects, uses and discloses Member personal information in accordance with the Privacy Policy(Opens link). The Privacy Policy contains information on what personal information Emirates Skywards collects, how it is used and to whom it is disclosed and for what purposes. It also includes information about how Member can withdraw consent where applicable and how Member can contact Emirates to otherwise manage Member privacy.  

2. Without limiting clause 17.1, it is a condition of membership to Emirates Skywards that, unless Emirates Skywards is otherwise notified by a Relevant Member, Relevant Member consents to Emirates Skywards disclosing the Relevant Member's contact details on or after the Qantas Termination Date. Such disclosure shall be made for the purpose of Qantas offering the Relevant Member membership in the Qantas Frequent Flyer programme (or the equivalent programme at the Qantas Termination Date). Qantas’ use and disclosure of personal information may be different to Emirates’. Qantas may not be bound by privacy laws that provide the same level of protection as those binding on Emirates Skywards. For the avoidance of doubt, nothing in this clause 17.2 will require a Relevant Member to cancel their Emirates Skywards membership and/or accept membership in the Qantas Frequent Flyer programme (or its equivalent) at any time.

1. TO THE EXTENT PERMITTED BY LAW, EMIRATES SKYWARDS WILL NOT BE LIABLE TO A MEMBER OR ANY OTHER PERSON FOR ANY LOSS OR DAMAGE, WHETHER DIRECT OR INDIRECT, RESULTING FROM TERMINATION OR CHANGE OF OR TO EMIRATES SKYWARDS OR ANY OF THE FACILITIES, BENEFITS OR ARRANGEMENTS WHICH ARE MADE AVAILABLE TO A MEMBER, INCLUDING PARTNER WITHDRAWAL OR THE WITHDRAWAL OF ANY BENEFITS, FACILITIES OR ARRANGEMENTS.

2. Emirates Skywards reserves the right to disqualify a Member from further participation in the Emirates Skywards programme, to cancel all previously accumulated Skywards Miles and to seek compensation for Rewards utilised if, in Emirates Skywards' sole judgment, that Member or a Travel Co-ordinator appointed on behalf of the Member ,has engaged in wilful misconduct or breached any of the rules governing the Emirates Skywards programme, including, but not limited to the fraudulent acquisition of Skywards Miles or acquisition, sale or abuse of Skywards Miles or acquisition, sale or abuse of Reward benefits.

3. The Emirates Skywards concierge and other services offered to Members are operated by third party suppliers (each a "Supplier"). All Members taking advantage of these services will be entering into a legal relationship with the Supplier. To the extent permitted by law, Emirates Skywards excludes all liability to any Member or other person of whatsoever nature in respect of any negligence, wilful misconduct, poor service or other breach of obligation arising out of the provision or failure to provide the services by or on behalf of a Supplier arising out of that legal relationship with a Supplier.

1. The Programme Rules may be changed, varied, suspended or terminated at any time without notice where permitted by law, save that reasonable efforts will be used to promptly post details of that change or variation, suspension or termination (as the case may be) to the Website. In the event of any conflict between this version of the Programme Rules and any version of the Programme Rules published on the Website for Emirates Skywards, the latter shall prevail.

2. The Member's use of his or her membership card or quoting of his or her membership number after any change or variation to the Programme Rules will be deemed to be acceptance by the Member to that change or variation.

3. Any notice to be given to a Member under these Programme Rules will be deemed to have been given if posted by pre-paid post to the Member at the address provided by the Member for the purposes of Emirates Skywards.

4. The Programme Rules are governed by the laws of the Emirate of Dubai and any proceeding with respect to or in connection with Emirates Skywards must be brought in that jurisdiction. Membership, including eligibility for membership and any Miles or Rewards, is subject to any applicable laws and regulations, including all applicable resolutions of the International Air Transport Association.

5. Emirates Skywards does not operate (or will cease to operate) in a jurisdiction in which it would be prohibited (or becomes prohibited) by any relevant law or governmental direction.

6. Reasonable care has been taken to ensure that information contained in the Programme Rules and in any publications and advertisements in connection with Emirates Skywards is accurate, but Emirates Skywards will not accept any liability with respect to any errors or omissions in any information, whether written or verbal.

7. Any part of these Programme Rules which is unenforceable for any reason shall be considered capable of being cut out so as not to affect the remainder of these Programme Rules in any way. Emirates Skywards shall not be required to provide any service or otherwise act in pursuance of these Programme Rules if to do so would be contrary to law.

8. Members may be required to provide documentation at check-in that can establish the Member's identity and membership to Emirates Skywards. If a Member fails to comply with this requirement, Emirates Skywards reserves the right to refuse carriage.